Once again, Jack to the rescue~! Jack, was here in 2018 to…read morefix my clogged gas lines and 8 years latter I had the same issue. I got VERY lucky as he was able to visit the day after I called. Once again, he was amazing and fixed everything at the same hourly rate from 8 years ago.

Very frustrating experience. I was eventually added to an email thread with the manufacturer of my…read moreBBQ and learned that BBQ Revivers had accepted the repair job on 3/25 and was supposed to contact me directly to schedule the repair. Unfortunately, weeks went by and I never heard from them. My brand-new BBQ still wasn't repaired, so I tried contacting BBQ Revivers myself and left several voicemails, but never received a callback. After more than a month without progress, I ultimately had to contact another repair company to complete the job. Communication and follow-through were very disappointing.

I had an amazing experience with outdora they were so kind and they did a beautiful job on my…read moreoutdoor kitchen. They had the biggest variety of items I have seen anywhere. stuart was funny and was great he gave me a great price. I couldn't find that price anywhere else. Stuart personally called the manufacturer to check on my order I cannot express my happiness thank you.

Outdora sourced an upscale hard-to-find wooden stove for me at a great price. Service was…read moreoutstanding. Stuart reached out to notify timing of manufacturer's price increase and then went out of his way to deliver the stove to a half-way spot that saved me a lot of time and money. I would absolutely do business with this customer-focused company again!

I recently purchased a Yoder smoker from the Walnut creek store, after admiring them in your…read moreshowroom for a couple of years and telling myself, "someday." That day finally came, and the smoker was delivered this week. I wanted to share how impressed I was with Henry, the delivery driver. What I expected was a straightforward delivery. What I experienced was something far better. When I asked Henry for a few quick tips on installation and best practices for getting started, he didn't just give a quick answer and head out. Instead, he smiled, rolled up his sleeves, and helped me get everything set up. While we worked, he walked me through the key points just like a knowledgeable friend would when helping you get started with something new. That level of service genuinely caught me off guard--in the best possible way. In today's environment, it's rare to see someone take that kind of pride and initiative in making sure the customer has a great experience. Kudos to Diablo Grills for having someone like Henry on your team. More importantly, a big thank you to Henry himself for his professionalism, generosity with his time, and clear commitment to customer service. It made an already exciting purchase even better.

Diablo Grills in Walnut Creek is the only store in the greater Bay Area that sells all types of…read moreBBQ grills and related acccessories for outdoor kitchens with a very knowledgeable and attentive sales staff that pays attention to all your needs - big or small My husband and I live in San Francisco and Napa and researched dozens of outifts to replace an existing built-in broken BBQ gas grill in an outdoor kitchen and we picked Diablo Grills in Walnut Creek. Rohnda helped us decide with a detailed list of comparables, pricing, sales items (which we bought) & dimensions. Followup service about the retrofit of a new grill into an old space was equally helpful. We recommend this store and Rohnda without any reservations whatsoever. No need to look elsewhere. Lily & Bruce

Great experience from start to finish. Loved doing business with them. Alonso, the installer, did…read morea BEAUTIFUL job retrofitting our space to accommodate our new grill. Highly recommend them!

My husband has a treager and this is one is his favorite stores . They have all the good stuff…read morefor barbecuing ! My husband only shops here for the seasonings and marinates for our food . We love the Blue Hog BBQ all the different flavors they have to offer we have tried them all . Rob's rub is excellent as well as so many others we have tried . So if you are looking for great stuff that u can't find in a regular store this is the place ! The food comes out so delicious every time he cooks it . Everyone here is super nice and attentive and will definitely guide you the right way . Super friendly! I highly recommend this place ..

I very, very seldom ever leave a review. I felt compelled in this case because these guys went so…read morefar above and beyond the call of duty with the initial ownership picking up phone go in the extra as far answering silly questions and then the install went incredibly smooth. He has an amazing staff. I dabble in construction as a hobby and I know the difference between good contractors and not so good. I give these guys an A+ plus. That's hard to get in my book. Stop looking just hire these guys.

Need an outdoor kitchen? better call Julian at C O K .no mess, precision build ,and great to work…read morewith -

Steve did an awesome job on our BBQ...walked me through comprehensive process. Pointed out some…read moreareas of concern and how to do my own periodic maintenance. Spent over 2-hours cleaning down to the burners and even my storage drawers. Super dedicated....pleasant experience!!

Steve was great and knocked out a difficult augur jam on my Recteq. He showed up on time and…read moreprovided tips for the future to avoid the same issue occurring again. Would recommend to anyone needing grill or smoker related work!

Excellant customer service. Great service and stoves. Couldn't have been happier been happier with…read moremy new gas stove. The folks there helped me arrange gas hook up guy and installed my stove really well and fast. Soooo happy, Soooo warm.

We had an odd two sided fireplace and wanted something easy for warmth and vibe. Initially went in…read morewanting an insert but went with this beautiful log set that we customized to fit the existing space. They were friendly and the install was quick (although if you want to get it installed in the wintertime you might have to wait a month or two--demand is high!). Would recommend to anyone wanting an upgrade!

They did a really good job but it was more expensive than we anticipated. The original estimate was…read morejust a sketch. I guess it is "normal" for any job that involves demolishing and building something. And upfront you don't know that every necessary step (like visit of the electrician) is not included - so you have to be careful and plan for it ahead of time. Anyway I really liked the professional work of Luis and Mike - they did a great job and were very nice

Our outdoor kitchen turned out absolutely beautiful! The design process was old school, moving…read morepieces on a board. But the digital rendering helped me visualize it. Amy, our project manager was incredible! Super great communication, thorough, updates via text and email. I never had to wait long for a response! Mike was very thorough and his work was incredible. Luis and Orlando really made it all shine! They took time and care, from start to finish. Luis was super knowledgeable and offered great suggestions. He was so detailed in his craftsmanship, including making sure everything was clean and spotless and checked by us to make sure we were satisfied. Highly recommend!

Our salesman, Seth Morgan, was very knowledgable and professional while helping us select a hot tub…read morethat best met our needs. He also provided personal instruction videos on how to properly administer and balance the chemicals during the start up process. When one of the outer panels on the tub became slightly displaced, Seth personally came out to our home to repair it, and gave us additional pointers on the tub features and recommended maintenance timelines. Seth provided outstanding customer service throughout the entire process and has been very responsive to any questions that have come up along the way.

Stopped in to get Frog SmartChlor Ease replacement filters for our new Jazuzzi Hot Tub -- we just…read morepurchased our hot tub a month ago so it was cool to know that if we purchase our hot tub supplies here we also get 10% off -- they have a huge selection of everything outdoor at good prices and always have sales -- service is always spot on -- Highly recommned and hope they continue to be successfull!!!

Thank you Ryan you're awesome! Great customer service and prices. Ryan is professional, patient,…read morepolite and knowledgeable. Ryan gave me a great price on a Kitchen Aid matching refrigerator and stove. I will not buy or have service done anywhere else. I highly recommend this family owned business. Sincerely, Mara

I ordered a used, reconditioned dryer from Lakeside Appliance, and it was delivered in a timely way…read moreand carefully installed.