Chris is the only appliance guy in my town. He did some work on my water heater a few years ago,…read moreand some other odd jobs around the house during a few weekends. One of those jobs was to screen-in my deck. He did a horrible job, and I had to get it redone. On my water heater, he put a tub underneath and attached plastic piping that went under my house. The piping has become unattached a few months ago. I'm giving him one star because of his attitude. He's passive-aggressive and sarcastic. He always seemed irritated. I will never utilize his services again.

Unreliable....does not return calls and doesn't show up for appointments …read more sad deal...

Professional, prompt and courteous…read more New refrigerator installed a couple of days after visiting.

My Mother has bought a few appliances from this place. The only reason they are still in business…read moremust be because they are the only game in town. But given the options for shipping to the Coast now they should really take more care in their hazardous advice and customer service. Each appliance my Mom bought (stove, refrigerator, upright freezer) she was told that since the plug won't reach she should just use an extension cord. In double checking she found out that this is dangerous and a fire hazard (thank you Ft Bragg Electric). When she called to notify Canclini they told her on the phone they "Didn't want to listen to this." And cut her off. Being from an older and more vulnerable demographic, this seems very predatory and dismissive. My advice would be if you need any appliances on the North Coast this place would be a last resort. (If zero stars were an option I would do that)

We are very happy with Kelseyville Appliance. We were in a desperate need of a freezer right away…read more Both Dave and Mary went above and beyond to help us. Both were very kind and helpful. We love our new freezer. We were able to save our food. Thank you, Dave and Mary, The Brasiers

I have been one of the sheep who goes to the big box store every time I need an appliance. What a…read morefool I've been and how much money have I wasted? You know the experience at the big box store. The disinterested employee basically reads the tag on the product you're asking about as if you couldn't read it yourself. Then you pay for the best product you can buy and they ask you to buy some stupid warranty by telling you how much a repair to an internal component would be. So why did I buy the product with the best reputation again? I bought a washer this weekend at Kelseyville Appliance. Mary was polite, knew her stuff and was the same person I talked to each time I called. They happened to have a great deal on a washer which I bought and which was delivered the same day. The price on the washer was lower than at the big box store and it was so nice to talk to someone who knew answers to my questions and was polite and enthusiastic. Don't be fooled by the big box stores - not only will you not save money but you might buy something you didn't need just because the disinterested staff there can't really answer any questions. I'm always going to go to Kelseyville Appliance for any appliance needs from now on - what a great place. And you're not paying extra for great service. In fact, you're saving. How can you beat that experience?

Spoke with helpful person on phone. Had a front load washer they don't serviced. The washer…read moredisplayed error code after trying to wash single Levi Jacket with "hot" water. The person took time to make suggestions on how I could clear the code. I did what she suggested and cleared the code. Excellent help.

Want to give a big shout out to Jeff and Mark, father and son team at Eel Valley Appliance. They…read morewere so pleasant and professional while installing our new kitchen appliances. Thanks

I made a purchase a few days ago for something that wasn't going to work. I wasn't given a receipt,…read morewhich is my fault for walking away without getting it... but I assume since I used my debit card, I could use that to find it in the event. I need to return it. I used Apple tap to pay with a debit card that was compromised later that day. the bank canceled that card (what timing?!) so... when I went to return the item, I was turned away because I could not use the tap method. they could not find the purchase and told me that I should just "sell it on eBay" or Google our corporate phone number if that doesn't work. This was my absolute worst experience with Home Depot's customer service department EVER! I was (not) helped by a young woman named Lily. I don't know how a company would hire somebody with that terrible of customer service skills to be their on site manager. but once I raised enough chaos with other cashiers, I found another manager that was totally willing to help me? and they resolved my situation with store credit. (Amazing!) I was absolutely blown away that somebody would tell me to "sell it on eBay" as my only other option since they couldn't 'prove' that I actually purchased this item in the store. Somehow, my bank records were not enough. I knew exactly what register I bought it on, and we went to that register and looked up the history, found it, and resolved it very quickly!! ... albeit no thanks to Lily. Hanna, the other supervisor on duty for cashiers was AMAZING!!!!! So helpful, nice, and had empathy that totally refreshed my faith. What is up with the younger generation??! No social skill, empathy, or general pleasantness. Like you are being paid to help customers specifically... do the job don't patronize me. Thank you Hanna!!!! Hanna deserves 5 stars but I want this to be noticed! Hence giving one star above the lowest possible option

Terrible service from a "manager" this evening. In the home purchasing process, we have spent a lot…read moreof money here in the last few months. Now we purchased a wood splitter (it was delivered a week ago) that is not working how it's supposed to and when trying to address the issue we get told Home Depot will do nothing for us we have to call the manufacturer and they will charge us to bring it back. The $1400+ we just spent was apparently not enough and they don't stand behind the products they sell. Ready to take my business to tractor supply or Friedman

After 34 years of faithful service, our Subzero refrigerator and freezer recently needed to be…read morereplaced. I stopped by Tee Vax to look at the new Subzero models they had available. I was fortunate enough to meet Richard Landen while I was there. Richard was very knowledgeable, courteous, and helpful. I told Richard I needed to discuss a few of the model options with my wife, and I'd call him with a decision within a week. I phoned Richard a few days later, and told him which model Subzero we wanted to order. He couldn't have made the whole purchase any easier. Richard emailed me the receipt, and told me the new Subzero would be available for pickup in a few days. Richard was kind enough to inform me that if I selected a certified installer Subzero adds an extra year to the warranty! So I figured I had better do just that, and I went with Top Tier Appliance Installations which is owned by John Yeager. If there was ever an appropriately named business, it's John's business! John and his crew really were top tier! From keeping me apprised of their arrival time to protecting my floors removing the old SubZero, to being diligent as they carefully lugged these 800 pound machines (both the old Subzero and the new Subzero) up and down my stairs without damaging my home! The installation job they did on my new Subzero was spectacular! I would highly recommend John and his team without reservation! I'm a very particular guy, and John and his team are definitely welcome back in my home anytime. Going forward, anytime I need new appliances, I will be calling Richard at Tee Vax to buy them, and John at Top Tier Appliance Installations to install them!

The company itself is fine. I like the fact that they are a local, smaller organization. I…read morepurchased a front loading Electrolux washer and dryer set. The first washer they installed was defective and it was replaced without question and very quickly. So I appreciated that however, the reason I'm giving them four stars rather than five is the Electrolux washer is just so dang noisy. It clunks and thuds and clunks and thuds. I've lived in the same house for the past 30 years and this is my third set of front load washers and dryers. None of the previous washers made noise like this one does. If you have your laundry hook up in the garage, you probably wouldn't notice it. My laundry room is adjacent to the downstairs family room, so the noise is noticeable. The reason I mentioned that I've had two previous front load washers and dryers is because it never occurred to me to ask if it was noisy because my previous sets were not noisy. Just something to take into consideration if your laundry hook up is inside your house and not out in the garage.

Franklin's Appliances is more catered to the contractors and the skilled DIYers. For the Hard to…read morefind parts, Franklin's has it.

I was very happy with my dealings here. Mr Franklin was very helpful and has over 60 years of…read moreappliance repair experience. He saved me time and money by being able to furnish good used parts and lots of good advice. The place is a little messy but he knows where everything is and can come up with nearly anything you need. So far he has furnished parts to help me repair a gas oven and also a washing machine.

They are the only company in the area I can trust to get the job done…read more Family business - people that care. They handle both new installations and repairs. Very busy - because they are good, and worth the wait.

Asked about a quote for a central heat pump (residential). Very friendly, and professional! Would…read morerecommend.

Nice guy, thorough inspection and diagnosis of issues…read more Unfortunately due to timing I did have to go with another provider (mistake on my part) for the install of my garbage disposal but I would absolutely work with Houston in the future. I was connected with Houston through my home warranty. (Choice home warranty). He is one of only 2 providers I'd ever use through them again. Would trust him completely with repairs.

Houston called me to apologize due to having cell phone issues. Houston returned my deposit and I…read moredo appreciate that. I will try to use his business again if I need help. Maria