Such a great persons and such a outstanding service no one else gonna give you service like these…read morein whole area.And hamza is auch a bery very great person.

Yes they provided me a working phone cord when I had originally thought I may have needed a new…read morephone. Theyre the real deal.

They fix my mobile witin 20 minutes fast quick and experienced staff. Highly recommended that store…read morenew in ukiah and prices are almost half as compared to others.

the first thing the guy at the shop asked when me and my husband walked in was if we were mexican…read more(???) i don't know what that has to do with anything but then he was trying to charge $50 for a simple cleaning and couldn't even tell us what part of the phone needed to be cleaned when we were trying to figure out if he understood our request

I had an outstanding experience at the Ukiah Verizon store yesterday, thanks to Andy. He was…read moreknowledgeable, patient, and genuinely focused on helping me find the best solution rather than trying to sell me something I didn't need. He took the time to answer all my questions, explained my options clearly, and made what I expected to be a stressful process surprisingly easy and enjoyable. His professionalism, kindness, and expertise are exactly what great customer service should look like. He even stayed 30 min after closing to finish my project and didn't complain or make me feel bad about it at all.

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system. high prices.

2 stars , sounds high I am an incurable cancer patient…read moretrying to upgrade a phone on a Saturday 02/22/2025 at 12:55 PM. The person at this store refused to give me his name. Did get attitude though. DO NOT GO TO HERE. Im going to Lakeport Ca They have excellent service Not my fault a grown up in Ukiah has lousy career cholices

This store has a very rude manager and female employee (working 3 pm Aug 26 2022) thy also data…read moremine when they scan your ID and sell your information and then lie to you about it claiming it's not policy but "mandatory by law". I would not go here. Ever. I also urge others to file a complaint if they have had this experience. Laws need to be made to protect consumers.. "We use your information to deliver your service and customize your experience. But we also share information in ways that may be considered a "sale" of personal information under the California Consumer Privacy Act and the Nevada Privacy Law."- ATT I would like to add, I travel frequently all over the US and when I make a purchase anywhere else if they ask to scan my ID (everywhere else is polite enough to ask first) I request they do not scan my ID but verify my account with passcode or other means such as passport, credit cards, employee ID they are all agreeable and accommodating.Some do not realize there is more intent of scanning ID than verifying identity. I also have been a regular in my hometown store for 15+ years. These duplicitous donkeys should be avoided.

I just filed a fraud claim with corporate on Marcus. What happened here wasn't a simple mix-up --…read moreit was the kind of rep-driven upgrade mess you see when someone forces promotions and plan changes the system should never have approved. He told my wife she had loyalty credits and a special promotion for a free Galaxy phone and Galaxy watch with no plan changes, no increase to our bill, and no out-of-pocket cost except a small watch-line fee. He said the bill credits would keep everything even, so she agreed to add the watch line. She never signed a single authorization. She never provided her password. She never saw or signed an EIP agreement, contract, or consent screen. All she did was swipe to verify the account at check-in. After that, they kept her phone for almost an hour while they "processed" everything. She paid for the watch line and left without being shown a single document. Three days later I checked the account and it was a complete mess. Our bill didn't creep up -- it doubled

I went in with my galaxy 23, I thought my camera was broken. I was told I had to get a new phone…read morebecause mine was not fixable. So I went ahead and got a new phone. I was told it would take an hour to transfer my info to the new phone. When I came back to pick it up they never finished downloading my info. And then told me how to do it myself at home. Walking out the bald guy said to remember that the young red headed girl was the one that helped me. Well later that night my teenage daughter pointed out that my camera was fine, only my camera protector was broken (I got the phone 3 years ago, I forgot about that dang camera protector). The people working at Ukiah TMobilr are dishonest. They should have told me. If the girl was inept they could have explained it to me. I probably would have kept the phone anyway and I realize I was wrong thinking it was broken. But shouldn't they have been able to show me my error. They literally let me leave without letting me know I was mistaken. They let me go and didnt say a word except that I should remember it was all the red headed girls fault. Buyer beware, its bad business with them. I will be making a formal complaint with corporate.

OMG go to this Verizon! Alexia the manager just spent several hours, several times assisting me! he…read moredid not have to do this, he helped me with resetting the password to my Gmail things. Once a person is hacked the appreciate all this attention. He

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system, based on how team members here handled separating accounts.

HORRIBLE company. I…read morewas a customer of this company for 15+ years. Over the last few years, their coverage & customer service has gone way downhill. I changed providers just a few days into their billing period - which bills in advance. I was really surprised by their policy where I had to keep paying for another month of coverage even after canceling my service. They charged me for a partial upfront when I signed up. Why can't they refund the 'unused' portion of the month? That just doesn't seem right to me. Why should I have to pay for a service I'm not even using anymore, especially if the reason for cancelling was because the coverage/service was bad? The customer service rep I talked to only stated it was their policy. It left me feeling pretty frustrated and let down. I don't remember them telling me that 15+ years ago, that I would have to continue paying after leaving them Probably a T-Mobile decision. This experience definitely makes me NEVER to use them again..

While this place does get busy I have received nothing but great service here. Especially Roger. He…read morewas training a new person and helped every person BEYOND what each expected! He even loaned the store phone to a lady who couldn't be quiet if she were in a coma. (Quite distracting) Roger gets 6 stars!! Good job!

This review is about Xfinity in general not the Ukiah office. I do not care how fast a internet…read moreservice is if it doesn't have good customer service. At Xfinity (the main number) No body knows what they are doing there! I just needed to print a label to return an item. I can't print the dang return label. I called the returns department and they tell me to call customer service cause they can send you a box and a label. I seriously questioned this as I have never had them offer me a box and a label. I was correct, no box and label. I was transferred around and around. I was finally told that I could I could use a label I had previously used. Honestly I doubt it but at this point, I give up. If they are to unknowledgeable about how to do their job I do not know how to fix that. I will try and use this label and if it doesn't work I quit! I do not have hours and hours to spend on the phone. I have only ever had one employee there go way above and beyond to help me out. That was back in January. Ernesto, was so helpful and actually got me the label I am reusing. Other than him every single time I have called Xfinity it is a zoo.

I experinced nothing but exceptional service. My internet…read moreprovider went dark, never return a call from June 2-16. I was panicked. I'm in graduate school and require to be online several times weekly or FAIL! I walked into the office on a Tues at 2pm, 4 people in front of me and I waited for Theresa to call me up. She was kind, helpful and accurate. Theresa knows her stuff and she treats each customer like they are the only person in the room. She was amazing! When it was my turn, she had me signed up, my order complete and a tech scheduled for less than a week out. Home install was just as satisfying. Ash was fast, clean, educating and respectful. He made sure all devices were connected and gave me tips to help me in the future. Thank you Ash! The best part? Service is wildly fast and less expensive than the undeserving company that ghosted me.