This review is about Xfinity in general not the Ukiah office. I do not care how fast a internet…read moreservice is if it doesn't have good customer service. At Xfinity (the main number) No body knows what they are doing there! I just needed to print a label to return an item. I can't print the dang return label. I called the returns department and they tell me to call customer service cause they can send you a box and a label. I seriously questioned this as I have never had them offer me a box and a label. I was correct, no box and label. I was transferred around and around. I was finally told that I could I could use a label I had previously used. Honestly I doubt it but at this point, I give up. If they are to unknowledgeable about how to do their job I do not know how to fix that. I will try and use this label and if it doesn't work I quit! I do not have hours and hours to spend on the phone. I have only ever had one employee there go way above and beyond to help me out. That was back in January. Ernesto, was so helpful and actually got me the label I am reusing. Other than him every single time I have called Xfinity it is a zoo.

I experinced nothing but exceptional service. My internet…read moreprovider went dark, never return a call from June 2-16. I was panicked. I'm in graduate school and require to be online several times weekly or FAIL! I walked into the office on a Tues at 2pm, 4 people in front of me and I waited for Theresa to call me up. She was kind, helpful and accurate. Theresa knows her stuff and she treats each customer like they are the only person in the room. She was amazing! When it was my turn, she had me signed up, my order complete and a tech scheduled for less than a week out. Home install was just as satisfying. Ash was fast, clean, educating and respectful. He made sure all devices were connected and gave me tips to help me in the future. Thank you Ash! The best part? Service is wildly fast and less expensive than the undeserving company that ghosted me.

North Coast Internet is AWESOME! We have had a couple of power outages and mother nature issues in…read morePhilo area of CA and each time I call the problem has been resolved right away. When I call, I always get a real person to talk to and they are so helpful. The follow up, the service and the customer experience is outstanding. Customers have choices these days with internet services- this company is worth your business! Happy customer/ Deanna

I'm very frustrated with North Coast Internet. We signed up for their service and no one told us…read morethat when we reached 100 MB our service would be throttled down to a trickle. This has happened every month. When I complained I was told, "sorry, it's in the contract." But seriously, no one we talked to when we were evaluating their service or when they were installing told us. I feel like it was a bait and switch scheme. Just because it's legal doesn't make it right. :( Update 6/1/16: We switched to a different point-to-point internet service (we are too remote to get cable) and are very happy so far with the service. Less expensive, better service and no data limit. Seakay Internet based in Redwood Valley. Recommend!

We've had an account with Pacific Internet for nearly 30 years - shortly after we moved to Willits…read morein the late '90s, back in the dial-up days! And my husband maintained his email address as a shell account when we left the area and moved back to the East Bay. Nice people, they answer the phone or call you back, they make it easy to set up your account without needing them - everything is straightforward.

Terrible customer service. They do not respond to calls or emails. Have no idea what the status of…read morethe company is.They have not corresponded to their customers requests for service.

OMG go to this Verizon! Alexia the manager just spent several hours, several times assisting me! he…read moredid not have to do this, he helped me with resetting the password to my Gmail things. Once a person is hacked the appreciate all this attention. He

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system, based on how team members here handled separating accounts.

HORRIBLE company. I…read morewas a customer of this company for 15+ years. Over the last few years, their coverage & customer service has gone way downhill. I changed providers just a few days into their billing period - which bills in advance. I was really surprised by their policy where I had to keep paying for another month of coverage even after canceling my service. They charged me for a partial upfront when I signed up. Why can't they refund the 'unused' portion of the month? That just doesn't seem right to me. Why should I have to pay for a service I'm not even using anymore, especially if the reason for cancelling was because the coverage/service was bad? The customer service rep I talked to only stated it was their policy. It left me feeling pretty frustrated and let down. I don't remember them telling me that 15+ years ago, that I would have to continue paying after leaving them Probably a T-Mobile decision. This experience definitely makes me NEVER to use them again..

While this place does get busy I have received nothing but great service here. Especially Roger. He…read morewas training a new person and helped every person BEYOND what each expected! He even loaned the store phone to a lady who couldn't be quiet if she were in a coma. (Quite distracting) Roger gets 6 stars!! Good job!

Horrible customer service. When I signed up I had to take to Protective Service plan it was free…read morefor 6 months, but then had to cancel after 6 months, or you were charged 12.99 a month. I had canceled this twice and it keep showing up on my bill. I used the chat on a desktop asking them to take it off my bill. They wouldn't, telling me I never saved the changes. I had used my phone previously, and apparently save button was not visible. Any respectful business would have removed the charge. Just a terrible experience and once my commitment is fulfilled I will be going elsewhere.

Unable to get the non-English speaking tech support to take our system off of pause. We have DISH…read moreaccounts vacation cabin. Duectoba severe language barrier we are unable to get our system off of pause.

I have been a us Cellular client for 20 years. Always great for me until about a year ago.read more

At some point, though I still could receive emails, I stopped being able to send or forward emails…read moreon my Samsung Galaxy S2. So I walked in to the brand new Ukiah U.S. Cellular store there on Airport blvd to see what was up with that. My recollection of the conversation with the service tech at the store was that there was a software upgrade / update and that might do the trick. Um.. OK... I thought it was great that he was concerned about any data, photos etc that might be on the phone as the update would probably wipe all that out. I have everything backed up on the cloud so I said.. lets do it. Well.. emails work again, but the option to use the phone as a hotspot has been removed unless I increase my plan by $25/month. I dialed 611 and spoke to an associate. I asked her if not using my phone as a hotspot was stated on my contract. She replied with: "I don't know if it was or it wasn't". If they tape these calls.. check the tape. That's what she said. Well.. If a US Cellular employee who answers customer questions all day long and who can see my entire account on their screen can't answer that question then how am I supposed to know about this? Why would I be sold a data plan on a phone where using one of it's built in functions would violate the carriers terms of service?

I was shopping around for Internet providers after I moved about a month ago, dreading having to…read moresettle for expensive and inconsistent Xfinity once again when a friend told me about Further Reach. I'm so glad she did! The service itself has been great so far and the customer service is top-notch. The installer explained everything they were doing while they were doing it and worked efficiently to minimize disruption to my day. These folks really are our neighbors on the coast and care about the quality of their work. I have a remote worker in my household who has had to go work at the cafe in the past due to other companies' outages but who hasn't had to leave the house once since we got Further Reach. That's a win!

Given that I severely trashed our previous "internet service" which provided less than advertised…read morespeeds and was out for a significant fraction of the time, it seems only fair to express my gratitude for Further Reach, the great and reliable service that we replaced our the one with. In this day and age, it seems rather amazing to find such a technically capable company that also appears to have a genuine concern for it's customers, actually lowering it's prices due to cost savings with no decrease in service at one point. Their commitment to providing fast, reliable service at affordable rates for rural customers is truly commendable !