Due to the rural location that we live in, Satellite is the only option we have for internet. I called Dish to get a package for TV, internet, and a landline phone (there's no cell service either). At first things seemed to be going ok, the girl was cheerful, but I started getting red flags when she had to call me back three times because she forgot to ask important information needed to set up the account. We were setting up the account through my husband's name and of course they run credit to find out if you qualify for free installation. Everything was on track and we were told that no payment was needed until after installation. The girl then called back and said she was mistaken, that they need the first month up front. I let her know that I would call back the next day because that was payday. She said that was fine and we hung up. I called back the next day to make the payment and they said the order had been cancelled from my direction. I said that was absolutely not correct, I never authorized cancellation of anything, and they proceeded to tell me that they can't authorize a cancellation on their end so it had to have been me. I said the only thing I did was put the payment off until today, because I was told that there would be no fee up front. They said that caused the cancellation, yet I was never told a cancellation would occur by the rep I talked to. I asked to move forward with the set up and they said they have to do it all over from the beginning, including running our credit. I told them I didn't want to do it again because it causes a negative impact on credit. They tried to tell me that inquiries don't matter and that I didn't know anything about credit. I told them that I actually know a great deal about credit, as I had been in the process of building it over the last few years, and that another inquiry would most definitely account negatively. Being as there are only two options for internet in the area I gave the green light anyway to set it all up again. This time when they ran credit we were declined, when we had just been approved the day before. I tried to run it in my name but I was declined due to a "fraud alert". The rep called customer service with me on the line to find out what that meant and they said they are not allowed to disclose that information and cannot help us. When asked what credit bureau they use so I could check to see what the issue was, they said they don't know and they can't help us. So after having our credit checked a total of three times, we were denied service, after having been granted service the first time. They refused to let me speak to a supervisor when I asked. Use with caution, this company is a joke! read more
