Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

update, now a solid 1 star review. after a 4+ hour long outage on 10/16, there was a 14+ hour long…read moreoutage that affected hundreds if not thousands of subscribers on the northshore of Clearlake. this means people cant even call 911!! i got 2 different stories when I called into customer care, one saying maintenance one saying a fiber cut. what would remedy this? provide fail over modems. harden your network. stop putting cheap bandaids on repairs. improve your ability to repair all of your network. segment your network so outages are less impactful. work with local agencies to get Nixle notifications out to affected phone users. hold people accountable for failure to resolve network outages. lastly, i would like to see your advertised reliability metrics posted for review. i ended up buying internet service from another company and will reduce my MediaCom plan to the lowest/cheapest rate available until MediaCom can prove they're reliable.

Terrible billing practices! I paid on time every month for 4 years. When I cancelled they tried to…read morebill me for an extra month and then, even though I had called and cancelled in Feb and returned all their equipment they tried to charge me till March 16th because that's how long it took them to come out to our service box to disconnect. I called twice, was told the charge was removed, only to have it keep appearing. Luckily I had removed my autopay so they couldn't just take the money. Their service is prone to outages and I got Starlink for less than half the monthly price. I would steer everyone away from them. Do not use their service.

This place is joke, Get a dial up connection before shelling money out to these People. Terrible…read moreservice, Slow and unreliable. You will have issues hourly at the least daily. Way to expensive for the crap you get. Can't wait to switch to Skyfiber or Further Reach when they become Available in my area. This Company Sucks and Deserves ZERO Stars

For nearly 2 years now, CVC and The Sea Ranch Have left 200 feet of their cable lay on the surface…read moreof the ground in front of my house and the 2 properties next door. I have called, emailed, wrote letters, and sent videos for over a year, yet they have done nothing. Also, nothing from The Sea Ranch with all of their design approval hoops they make home owners jump through.

Have been with Xfinity 20 years or more. The service now is non-existent to horrendous. I moved 3…read moreweeks ago and after having two techs come to my home I still do not have service. Probably have spent 7or more hours on their "chat" which is useless. Numerous phone calls without success. And I just received a bill of $313. What???? I'm now in the store waiting. If problems not resolved will cut my ties forever with Xfinity as well as report them to BBB and other consumer agencies. UPDATE‼ Still hear after an hour plus wait. 19 people waiting and only 2 staff members.

After three months in a row being strung along with no resolution for billing overcharges by…read moreXfinity over "customer service chat", and no such thing as human help over the phone with this billion (trillion?) dollar corporation, I resorted to going to this physical Xfinity store to attempt resolution. It took a while to figure out what was going on with my bill, and in the end, they were able to figure out what was going wrong with my monthly bills, and how to get my bill back to where it was supposed to be. The manager (Christian I believe) was excellent in dealing with me, a very frustrated longtime customer that just wanted the proper offers to be honored. Big kudos to the other two employees who also did all they could during this process, and were extremely professional throughout. I hope I don't have to keep going back because the billing department's screw-ups, but if I do have any issues, I now know I can come to this store, rather than wasting precious hours of my life being hung up on by Xfinity automated telephone services, and lied to by chat bots and chat agents.

I reached out to Aryan on a Friday and he was able to complete my tasks on that Sunday. I had…read moreseveral small projects and he was able to complete well, and in a timely manner. I will definitely be using him again for other tasks.

Aryan is responsive, punctual, and very easy to work with. He showed up on time, communicated…read moreclearly throughout the process, and delivered great workmanship. Everything was done carefully and efficiently. His pricing was also very competitive and transparent, with no surprises. Overall, a smooth experience from start to finish. I would definitely hire him again and highly recommend him to anyone looking for a reliable handyman.

I have at&t access, it for people who are low income, however I'm told my internet is no different…read morethan my neighbors. For weeks now I have been having connection issues and they have sent someone out here four time in five weeks for the same issue. Still it has not been fixed and it seems no one cares if we have internet or not, I felt they really did nothing to fix the issues as to just filling there time for their timesheets. That's what's wrong with people now no one cares unless it directly affects you. I'm leaving at&t for failure to fix the issues I'm still experiencing . They never once asked to see where the line comes out of the wall, so how can you say you've done your work . Shame on the employees of at&t, both in person and on the phone

From the owner: AT&T is an Internet service provider in Cloverdale with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

Horrible customer service. When I signed up I had to take to Protective Service plan it was free…read morefor 6 months, but then had to cancel after 6 months, or you were charged 12.99 a month. I had canceled this twice and it keep showing up on my bill. I used the chat on a desktop asking them to take it off my bill. They wouldn't, telling me I never saved the changes. I had used my phone previously, and apparently save button was not visible. Any respectful business would have removed the charge. Just a terrible experience and once my commitment is fulfilled I will be going elsewhere.

Unable to get the non-English speaking tech support to take our system off of pause. We have DISH…read moreaccounts vacation cabin. Duectoba severe language barrier we are unable to get our system off of pause.