I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

Mobile Madness is Ahhhmazing!! 3rd time i believe i've gone in for help... instead of a new phone…read more40$ n made my apple11 like new, so fast. i'm very happy. ty again gentleman

Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

Customer Service and communication are excellent. The replacement battery for my iPhone is not…read moregood. At best, its no better than my 4.5yr old original Apple battery. It may be worse.

Evidently new owners took over in May. Beware!! They don't uphold any of the things that are still…read morebeing advertised on their website (I'm assuming from the previous owners). I had my iPhone screen replaced with the previous owners a few months ago and they were awesome! My son decided to drop my phone and crack the screen again. I called them, since I had the "Total Protection Plan", that states they will replace your screen for the life of the phone with no questions asked. Not the new guys. They said they don't do anything for free and had no idea what I was talking about. They took over in May and aren't honoring any of the previous agreements. I will save my $110 and use it at a reputable establishment.

I was so happy to get my phone fixed because I thought it was a throw-away! Service was friendly…read moreand quick. I recommend that you bring your phone by if it is broken and you may also be surprised and happy with the outcome!

They completely misrepresented speeds in Medford. Can't get coverage in my home. My neighborhood…read moregets less than 5mbps. Zero download speed. Most of Medford's east side is slow. I feel bait and switched.

Us cellular as a company Is difficult to pay off a phone I…read moredecided to switch providers cause I'll save 150 dollars a month and trying to pay off one of the phones is a nightmare Only mistake I made was not paying off the phone in question before switching companies You would think a company would gladly take your money however not us cellular a full star rating in to much a quarter star would be a more appropriate rating

Had trouble with old phone charging - Charger port - battery - Jeff was super kind and helpful…read moresetting me up - had upgrade been with Verizon for awhile ...

Things went wrong but none of it was the Verizon representatives fault. Simon was very patient and…read morecourteous. I would recommend going to this location if Simon is there. I really appreciated his professionalism

Needs to update name since new ownership took over. It's same location but not the same name or…read moreowner. New owner didn't do a good job on my phone.

Fixed the broken iPad screen while we waited - only took a few minutes. Price is very good, and…read moreworkmanship stellar: showed us another issue and fixed that problem also for no charge; the iPad looks brand new! Took the time to keep the original touch/home configuration as it had been set. Lastly, took the time to show us what he had fixed and how, and demonstrated the new equipment.

5 star peronable fun personality. Old hard drive died,…read moreInstalled new solid state drive Computer like new without buying another laptop. Highly recommend Benjamin for in home computer services so appreciated his expertise

Excellent customer service. Took a couple of visits, but finally after a new card, double screens…read morefor two systems worked. I will use again

We made purchases with the assistance of Nick. He did not push us to buy anything, but rather gave…read moreus factual information to guide our decision-making. Once we decided on our multiple purchases Nick carefully guided us through the operational details for the equipment. He answered all of our questions, showing great patience with a non-tech savvy couple. At all times he was polite, professional and of good humor. This employee is a fantastic exemplar for your company! Isaac & Deborah

Dishonesty. I was told that a deal existed when in that…read morepresent reality, it did not. The manager (James) literally pretended to be reading from the list of promotions and told me that if I bought an SE with Next Up, I could trade in the phone after a month, pay a third of the value of the SE and have a 16 for free. He made it seem like a great deal, laughing and all happy for me. He was acting and lying, fully aware of his lie. Later, two reps in person and two on the phone told me he had in fact lied. I then had to pay $55 to return the SE (At and T on the phone did reimburse me). He also continued to lie, saying that he had not in fact lied. I have left my phone number for the district manager (linda) who has not bothered to call me back. This is a first for me in a phone store. When you go there, prepare yourself as if you are about to buy a used car. Do not trust what you hear. Research it, then make a decision.

Gavin, Quinn and Tyler had great customer service when I was getting my new phone. Answered every…read morequestion fast and knowledgeable. Thanks for the help

This is about Verizon not its retailers. I moved to another provider and cancelled my contract with…read morethem. Nonetheless they continued to take money from my bank account by autopay and threatened to sue me The only way to stop them was to close my account open a new account and contact all my legitimate autopays in and out. Verizon has never apologized and has the chutzpah to send me mail and texts offering to renew my service with them