Had trouble with old phone charging - Charger port - battery - Jeff was super kind and helpful…read moresetting me up - had upgrade been with Verizon for awhile ...

Things went wrong but none of it was the Verizon representatives fault. Simon was very patient and…read morecourteous. I would recommend going to this location if Simon is there. I really appreciated his professionalism

Cricket is terrible. My phone bill is always due at midnight on the tenth, but they're constantly…read moresuspending my account several hours before midnight and charging me five dollars extra to have it reinstated. I've lost so much money this way. Spare yourself the suffering and heartache and buy your phone plans elsewhere.

I have been a Cricket Wireless customer for over a year. I purchased a new iphone at Best Buy…read morewithout a sim or plan and was assured it will work with all cell providers. I put my sim card from my old phone in and it worked. I went to Verizon to switch and was informed that it had a provider lock on MY new phone. How does a company that is a "bring your own phone, pay as you go" have the ability or the right to lock my phone? I had to pay Cricket for another month of service or lose my number and be left with a new phone that is locked. I have been on Cricket's chat line every day, they promise to call back and resolve but they never do. I think they owe me a new unlocked phone if they cannot unlock my new phone. I am less than satisfied with their lack of service or support. BEWARE!!!

Tosha was amazing. Helped me find a good deal even though I came in late. Best customer service…read moreI've had in years, and I will definitely be back to give this location my business again.

Gavin, Quinn and Tyler had great customer service when I was getting my new phone. Answered every…read morequestion fast and knowledgeable. Thanks for the help

I set up a new service with Verizon after 18 years with a different carrier. Cody in Grants Pass…read moremade it a seamless operation. I had a new phone and service in about 1/2 hr.

Please GO to ANOTHER Verizon store in Medford! Michael was extremely PREDATORY and a POOR listener…read more He was more interested in ADDING items to my bill, in additional to my NEW phone, than giving me what I needed and could use. "NO" to a Verizon Visa, "NO" to a watch, "yes" to the hotspot but not 100%, "NO" to a tablet. He WAS aware I had a Samsung G6 (USB) but let me out the door WITHOUT a USB-C so I could CHARGE my new Google Pixel. WHATEVER dude! When I decided to return the DSL hotspot box a week later, UNOPENED, he was curt and really couldn't be bothered with my return or the reason why it was unopened! This situ COULD be a MANAGER/management issue or lack of CUSTOMER SERVICE training but not sure. Regardless, this STORE has an issue. I worked as a territory sales manager for 20 at several Fortune 100 companies so I KNOW what GREAT vs POOR looks like! Oh, and he KEPT my 83 yr old mom's "faulty" Samsung A series phone for HIMSELF, when we mentioned we'd like to "donate" the phone we purchased online that was having "update issues." How UNPROFESSIONAL and probably against Verizon policy...but neither here nor there. My mom and I just wanted our new phones activated so we could get the heck out of there, ASAP!

I had two phones upgraded at this store and both were supposed to have promotions applied, but…read moreneither were applied to my phone bill. I went back to the store later and the manager said it was because my phone was on a grandfathered plan that wasn't eligible, but I was never made aware of it by the sales associates. The manager at the store has absolutely no authority to make things right even though the sales associate admitted that it was his first month and he was poorly trained on the promotion and didn't know until a month later that the promotion would only be applied to new plans. I appreciated the accountability of the sales associate who admitted his part in the issue which is why I gave the store more than one star. I was not impressed with how the manager handled the issue. I know he didn't have authority, but when you are in customer service you hear out the issue and you give empathy. In an ideal world you get on a phone and make it right. Which is what I had to do - 5+ hours later on hold with AT&T support (Note: This is something the manager could have done himself with me in the store) and I finally got it settled. I'm generally happy with the cell phone service itself and the plan, but the customer service and hoops almost made me switch carriers - which is still a possibility going forward. Like another reviewer all the blame isn't on the store - a lot of it had to do with corporate - and maybe it wasn't the manager's best day, but all in all I wasn't impressed.

Updating review....I want to make clear that my primary issue is with AT&T's deceptive advertising,…read moreand not the two men who tried to help me. I want to save someone else from signing up for the 55+ plan thinking that he will get a new phone and free internet. Neither are true. Apparently, the 55+ plan used to include a new phone, but it no longer does. There is a discount for the internet service, but it is not free. Once a customer activates the Internet device, he will soon after receive a notice that the Internet service bill will be due soon! I was able to return the device by working with the AT &T rep at the Delta Waters store.

Cell phone age Age of cell-phoning…read moreHere's the thing, here's the thing...........ah! The thing is I didn't want to go here, I didn't want a sim card (it will be with me for the rest of my life) It lives in your pocket, it's in every room, under roof under floor (But where the fuck is it and how much does it cost?) The customer service woman was stellar, she even translated my monosyllabic slatherings into actual questions that she could answer. And guess what? She did! And it was.......Spectacular! It could just be you and me ruling the world, and there will be no rude customers because we killed them all. (they don't see us, us, us, us, us, us, us, us, us, us, us............)

A big giant "Thank You to Danny from Klamath Falls Verizon Store on S Sixth st. Thank you for…read moretaking a bad experience with AT&T and making it a great experience with Klamath Falls Verizon. I'm in sales, it's so refreshing when you can talk to a human in person with common sense and great customer service skills that met our needs at a reasonable monthly price to ensure our family has the ability to call for help if we need too since we live so remotel! A++ Thank you again Danny!

Tosha was amazing we showed up later in the afternoon and she stayed until 9 to help us make the…read moreswitch! Amazing service

Horrible experience. Went to store at 4:00 on a Sat and note on door says returning from lunch at…read more3:50. Employee finally showed up with Taco Bell at 4:35. Asked to upgrade to an IPhone 14 Pro and was told they only have regular and no pro. When asked why a Verizon store doesn't have any Pro models, was told they were backordered. Only recommend this store to anyone who wants to waste their time waiting for a person to show and then told they don't even have the ability to sell you the phone you want.

Stopped in on Saturday, 5-10-25. We were immediately greeted by the only employee working. She…read moresaid that she was the only person available and that she was with another customer and it would be a 30-45 minute wait. We decided not to wait. I do want to point out that she had very good customer service skills by acknowledging us and explaining the situation. We had just come from the other Verizon store in town where we got zero recognition from the only employee working there. Would give 5 stars but I don't know why both Verizon stores only have one person working on a Saturday when most people are off.

Customer Service was 100%!!! I have been a customer for over 25 years. I needed personal and…read morebusiness service and there is a young lady by the name of Andreana Morales, who was the most professional representative I've ever come across. Andreana was able to help me get two new phones devices for my family members and assist me with my multiple line business account. Killed two birds with one stone in the least amount of time it would've took if I tried changing things myself. Andreana was extremely patient and is very knowledgeable about the equipment, product and services Verizon has to offer. If you don't know something, come in and see her! Verizon, YA GOT A DIAMOND! She's a keeper 4L!

WARNING!!!!!!!!!! Chat Cat stores sells used phones as new!…read more Purchased a new phone in Feb 2012. Keypad quit Aug 2012. After contacting the warrenty dept by phone I was told that the phone was activated in 2006 and used for a year then turned in on an upgrade plan. I was lucky to have a copy of the receipt showing that they indeed sell me a "new" phone with a 1 year warrenty. HOWEVER it was a huge hassle to get them to stand behind their mistake. I won't be back!

I called three weeks ago and was quoted $75 for a new LCD screen for my phone. When I went in…read moreyesterday, I handed my LG phone to the young man behind the counter, and he asked me, "what kind of phone is it?" .... I looked at him with a worried look and said "LG"... I then told him that I wanted to have the cracked screen replaced (LCD screen installed for $75). He brought it back to a dark haired lady in the back office. She then came out and asked me what I was quoted for the repair. I stated that I was quoted $75 to replace it. She then became instantly abrupt, and defensive. She stated, "well you didn't get that quote from me, because we charge $100 minimum for a LCD screen replacement" I told her again that a lady here 3 weeks ago said it was $75. She said, "I don't know what to tell you"... Sooooo I went online, bought a NEW SCREEN for $13.28, and then spent less than 20 minutes replacing it :-) Thanks for the rude and un-professional service Chat Cat, thanks to you store on Delta Waters Rd, I have advised my friends to look at How-To video's on the Internet to do their own phone repairs.... It's really really easy..... Funny it took me less than 20 minutes to fix my phone, not 24-48 hours like I was quoted from your staff....

They lied to me about wi-fi signal strength in my area. They said it was going to be fixed in…read more"November," but it's been 5 years and there is still rarely any coverage.

I am now on day five with no phone service because they can't figure it out after switching to…read morethem. I am out of town for business and rely on service for work. I went in to buy an iPad since my tablet crashed, and add a new service through Verizon. They didn't have the iPad, so I did the next "best thing" and switched from AT&T to Verizon so that I can get signal in this town. They sent me away with a non-operating phone service, blaming it on AT&T saying it could take up to 24 hours before service starts on my phone. I confirmed with AT&T there is no hold ups on their end, but when you need service from Verizon, all you get is somebody from China. Who knows how long before I get service, but I'm day five with no phone so I will have to go back to AT&T. Additionally, since I'm working up in the hills and don't get back into town till late, I finally have the opportunity to speed and get to the store before it closed. I got there seven minutes before it was closed to talk to a "real person", and it was locked with nobody inside.