Thank you Deb and staff. We had been going in circles with AT&T customer service regarding our home…read morephone service for over 3 months. Hours wasted on phone calls with reps that didn't understand what we needed leading to endless frustration. Took the trip from Montague to Mt Shasta and Deb and her team had us taken care of in less than an hour AND got our cell phone issue handled too. A+ service!

Wow! Just wow! I went into AT&T to buy a new cord for my phone and ended up talking to Deb the…read moreowner about my landline for my business. Less than 20 minutes later Deb and Nathan showed me how they could save me over $85 a month by taking my business line to a cell line! Needless to say this company went above and beyond to take care of me and my business. I highly recommend you talk to Deb and Nathan about changing your business line into a cell line and saving money! Top shelf service, fast, courteous, and over-the-top customer service! Great job Mad Mountain AT&T you really went above and beyond and we at The Fun Factory really appreciate it! (That's a savings of Over $1200 a year!!!

Evidently new owners took over in May. Beware!! They don't uphold any of the things that are still…read morebeing advertised on their website (I'm assuming from the previous owners). I had my iPhone screen replaced with the previous owners a few months ago and they were awesome! My son decided to drop my phone and crack the screen again. I called them, since I had the "Total Protection Plan", that states they will replace your screen for the life of the phone with no questions asked. Not the new guys. They said they don't do anything for free and had no idea what I was talking about. They took over in May and aren't honoring any of the previous agreements. I will save my $110 and use it at a reputable establishment.

I was so happy to get my phone fixed because I thought it was a throw-away! Service was friendly…read moreand quick. I recommend that you bring your phone by if it is broken and you may also be surprised and happy with the outcome!

I want to Thank Robby for the time he spent helping me get out of Spectrums, monopoly of rising…read moreprices! Helping me get new cheaper Internet plus 4 Free phones, and cheaper pricing! It took some time as US Cellular is transitioning to T-Mobile! Well worth it! Thanks for listening to my crazy but true stories Robby is extremely professional, knowledgeable and Patient! A true asset to T-Mobile! Good luck with the training Hunter ur going to do fine!

This store is very busy with reservations. You take a chance on a walk-in of waiting for a long…read moretime. The associates are okay once you sit down with them but can be quite short if they are with another client. I drive half an hour to another USCellular store where the service is excellent and the associates are very knowledgeable.

Wnt in to replace my sceen and dude broke my glass back on my galaxy s7,and I just looked inside my…read moreother box and my volume down button is missing from the phone. Hmmm . Dont use this guy he is not only rude but your phone will be worse off .

Lousy Amazon Hub pickup. Not open on weekends. Guy there is grumpy & has no customer service…read moreskills. He basically acts like we are lucky he was there to help us.

I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

Mobile Madness is Ahhhmazing!! 3rd time i believe i've gone in for help... instead of a new phone…read more40$ n made my apple11 like new, so fast. i'm very happy. ty again gentleman

We received stellar service from Wes today at your 220 Ne Beacon Dr Grants Pass, OR 97526 address…read more We recently took over a business which meant we needed to transfer the previous owners phone numbers to one of our old phones. As a result of this swap, we dropped calls. Customers kept calling our other line telling us the main line was disconnected. What a nightmare! Who knows how many crucial calls we missed? Wes flew in like Batman, sans the cape and accessories, and saved the DAY like the total superhero he is. His suggestion, we swap to a new phone. (my old phone never worked right anyway) It sounded really complicated...we needed to swap to one phone, then the other, then back again....I think Wes saw my eyes glaze over and my jaw drop because the man literally then proceeded to draw me a schematic of how this phone switchy-switch was going to happen. He brought the technical jargon down to my level. Not only was the whole process done quickly, but it was done with ZERO hiccups. I came in ready for delays and hiccups. I came in expecting no less than a two hour process. We were done in under an hour and started getting customer calls while still in the store!!! Wes also went above and beyond and got our phone to properly display our business name when we make outgoing calls. Something that I have been nagging my business partner to take care of since at last November. He even called our phones to make sure that they were working AND to make sure the name read properly. What's more; He even put the phone in the protective case for us. What an absolute legend! 5/5 stars. I appreciate the customer service, the business transition has been incredibly stressful, but with his patience, kindness and efficiency he removed one more weight from my shoulders. Thank you, thank you!!

They need more people with better customer service! If you go here you can always expect a wait or…read morefor them to close early. I hate us cellular! I asked for a text or call since there where at least half dozen people in front me. No they won't do that. Verizon will! But dammit 1 star * at least there is service at my house.

I got it fixed in 45 mins. The dude working was super nice and was texting me when it was done…read more Fast, easy, great customer service with an amazing result, I'm going back if I ever need to. This was shattered before I brought to them. I went to another place for a quote and they were going to make me pay $60 more with a 3 day wait.

From the owner: We Can fix iPhone with in 15 minutes and Samsung 25 minutes. Also Water Damage we can Repair.we…read morehave all kinds of Accessories

I have never experience anything like this, their employee, I think was named cat, or kat, used the…read moren word with a hard r. multiple times while referring to a black gentleman who had just left the store. I am shocked and appalled I will be taking this to corporate. I can't believe in 2026 a person like that would be allowed to work the front desk.

After two years of service from us cellular, we decided to change to a more affordable carrier…read more I have a background in IT and have enough experience to know the process for phone line tunneling and moving phone lines. Let's just say the folks at this establishment (as well as the company's 'help' line) jacked me around, threatening me that I would loose my number and accusing my new carrier of 'not moving the number correctly. ' A two day saga in a nutshell: I have my number on a new carrier Don't use US CELLULAR.

We have been lifelong customers of AT&T. Their prices were outrageous lately. So we made the…read moredecision to switch to Tmobile after their announcement of Starlink connection What started off to be a very difficult and arduous process was quickly rectified in store with both Eddy and Kelly. Hats off and kudos to both of them. They helped us transfer our original phone numbers over and get our phones operational. I recommend this T-Mobile location for their support and knowledge. I'm still not a fan of the 800 support number but from here on out, I will take all my business to this Tmobile location . Thank you Kelly and Eddy!

BEWARE!!! In January I went into the store because I was looking to lower my phone bill…read more Salesman, Ty, gave me a quote and told me when I could find him in the store again. The price he gave me for the phone was not what I wanted but when I bundled the phone with internet, it was doable for me. I went back on the day he said he'd be there to take him up on the deal he offered but he wasn't there and no one else could give me the same deal (1st clue that something was wrong). I finally caught him in the store on another day and after waiting for an hour for him to wait on me, he sold me the phone and internet bundle. He also told me that they would give me a new iPhone if I traded my current phone in and paid the tax on the new one (another missed clue that something was off). Then because he did not tell me what documents or passwords I would need, and because he initially told it would only take "twenty minutes to complete the deal" and I have a very busy schedule, I had to make two more trips up there to get this done. So up to this point it took five trips up there at $10-12 in gas every time and it probably took at least six hours to complete the deal. I was so exhausted with this ordeal that it didn't register with me at the time that I never signed any agreement with them (I know, that should have set off alarm bells). When I hooked up the internet box, I had trouble with it. I called the T-Mobile customer service number and I was told that I am not in a service area for their internet. Back to the store again. When I returned the box, I told them I need to make sure that the cost of the phone plan remained the same as what I initially agreed to. I was assured that it would be the same. Was charged almost 3 times what I agreed to for the month of January and then it happened again in February. Over the course of a couple of months, I was up there another five times trying to get the problem fixed and each time they'd tell me it was fixed. When I finally called customer service they told me I needed to speak to the store manager. I called ahead to find out when she would be there. I went up on a day she said she'd be there and she was not in. I went back a second time and waited for an hour for her to get to me. When she finally sat down at the table with me I got 1 1/2 sentences out, she jumped up and went into the back for 15 minutes. When she came out again she waited on someone else for 20 minutes before she sat down with me again. When I told her what was going on, she acted like I was upset for nothing, pulled up my account and showed me the next payment was going to be what I had agreed to. I was completely dismissed and told there was no problem. The following month I got a text from T-Mobile stating that I was going to be charged twice as much as I'd agreed to. I called the store, again, and got the assistant manager. She told me to come in and let me know what days she would be there. I showed up on a day she said she'd be there and, of course, she was not there. So back again - this was the 15th time I'd had to go into this store, and again, I had to wait 30-45 minutes to be waited on. Finally, the assistant manager started digging around to see what was going on. It took a long time, but she finally told me that I was signed up for a plan that cost $30 more a month that what I'd agreed to, the phone was not free, I had to pay for it, and there was nothing they could do about it. Even though Ty forged my signature on the contract and lied to me about what I was getting into, I was stuck with it. I'm still thinking about going to Adult Protective Services and filing an elder abuse report, but at this point I'm just worn out. I ended up paying off the phone and leaving T-Mobile altogether. The word nightmare doesn't even begin to describe what I've been subjected to by these people.