Worst customer service, ever! I was sent to Ricks for a new…read moreCPAP, got it. This was June/ July of 2025. Therapist suggested one type of mask to try which was ok, she said I could bring it back if I didn't like it. In the mean time the mask just didn't work for me. The therapist said try this one. It was perfect. Since this time I have tried to get a replacement mask. No one at Ricks or the supplier sending replacement masks could provide me with the number. Their third party sent a whole new box with the origin and wrong Mack from the beginning. I have been to Ricks four times. I was there and spoke with one of their employees last Thursday. I'm angry. I raised my voice as I was explaining it nicely after complimenting the two up front. One if which I started talking to her last October. so-called older supervisor lady wearing the same hair style as she did in high school threatens to call the police on me. Mind me I've complimented them, I thanked them of what they were for trying to help. Is this the customer service you want? The most unprofessional so-called supervisor I've ever met.

I gravitated towards Rick's Medical Supply because I needed a wheelchair and through my insurance,…read morethe turn around seemed like a day or two before delivery. It's a lovely wheelchair rental and I feel like I definitely got a great value. However, my insurance went with another company to get me a hoyer lift and fully electric hospital bed and it was a week and a half. My mobility was decreasing at a quick rate and the pressure when onto the shoulders of my parents. I needed that equipment and I needed it now. I finally reached out to Rick's as a consumer willing to pay thousands if I needed to get that equipment today. Ebony answered my call and more. She tried to advocate me to try again with insurance and then offered that if I rented this month, then to send the docs orders to her and she would go after the insurance in my place. She also said they only had a hydraulic hoyer lift, but I could use that and they would order a fully electric one that, when it comes in, I can switch to. These are expensive machines too! She stayed late, came in on her day off, and was just overall amazing. If the rest of Rick's employs other people like that, I can only imagine that the owners and upper management must be so proud of them. I got the medical equipment today, just two days after i reached out. Thanks Rick's!

I wish I looked at this reviews before going with them. This company insisted to get my credit card…read morenumber before they send me the Cpap device, so I gave it to them thinking that they won't use it without my consent. I was wrong I checked my credit card couple of days ago, and I saw charges from them, I called and the explanation for the charges was that I signed up for auto pay while I did not because when I received my bill, I called and paid the bill. Now to have billing refunded the money to me, they hung up the phone on me four times. Finally, I got to customer service to complain. Customer service promised that the manager in billing will call me in 24 hours. It was a lie no one called and at this point I have to dispute the charge with my credit card company because these people are a rip off. You guys have to be careful before signing up with them. I will call my insurance to find me another company that care and have a good service

well, I've been their customer for a decade now. And I'm switching to Norco. These guys at Lincare…read morejust aren't there for somebody who needs care after hours. Now here I am on a weekend and there's a power outage that they say could take up to 24 hours to restore power, and I have no oxygen. I broke the cord on my portable oxygen and instead of replacing the cord they took the whole unit back from me that my insurance already paid for in full and now I have no oxygen in this time of need. I can't drive there and get oxygen bottles because they aren't open on the weekends. whereas Norco delivers after hours and weekends. I'm done.

I can't say enough great thing about Expert Mobility. My…read moremother in law was on a tight budget during her injury and they helped us through her injury with the ramp and wheelchair rentals. Prices were fair but the best part is that you could tell they cared about our situation and did anything they could to help. Recommend 100 times!

Good place to get handicap necessities. Awful with repair appointments. Go somewhere else for that.read more

The tech was knowledgeable efficient and friendly and we're very happy with the serviceread more

I insisted on Highland House using this agency when ordering equipment for my Dad as they did such…read morea good job with both my needs and my patient's. I am so glad that I did as when the wrong size's and styles of equipment were requested, the ladies at the Grants Pass office faxed the physician for me and followed through to get my Dad what he needed the next day. They also are able to clearly explain what equipment was covered by insurance and why!".......Marie, RN

My experience with NORCO has been less than stellar. There was no follow up after the referral from…read morea pulmonologist, requiring me to follow up when they magically found the referral paperwork. Once the CPAP device was received I was scheduled for an orientation with the respiratory therapist. My wife and I attended the orientation that I thought to be appropriate and satisfactory. In about 30-days I stopped by to pickup another mask cushion (F20) that I understood was available every 30-days, paid for by Medicare. At the counter I was told a new mask cushion was only available every 90-days, and they had none in stock anyway. A few days later the mask cushion was damaged by my dog, so I called asking if I could stop by an pick one up, even if I had to pay for it. They still had none in stock but the lady that answered the phone said she would send one to my home, and stated I was eligible for a mask every 30-days as I thought. Since that phone call a week has passed, and a new mask cushion has not been received but, Amazon is your friend. Suspecting the shipped items would be delayed, or not received at all, I ordered three mask cushions and a complete headgear set from Amazon, received in two days. Had I waited on the NORCO delivery, I would still not have use of my CPAP in over a week. Perhaps it will arrive later today. By way of comparison, the three mask cushions from Amazon cost about $46 for all three. NORCO advised one mask cushion would cost $55 if I had to pay for it, and if I understood her correctly. For these reasons I cannot recommend NORCO for CPAP services.

wanted say say super thank you to Kevin and the team for going above and beyond helping mom get…read morewhat she needed for medical supplies on a tight timeline. You all have consistently been helpful and timely with any needs that have arisen. Thank you so very much! You all are truly gifts Lorri

The Black Oak Home Medical staff is knowledgable and caring. They're a great resource for fitting,…read morethinking through your needs at home, and getting you the right equipment.

Never shop here. Unfriendly even rude staff with little or no knowledge of products. Also, watch…read moreout for their return policy! They will swear they told you about, for instance, a 24 hour return policy on a walker. That was never mentioned to me until I tried to return a brand new walker because it was too tall for the patient. NO REFUND, NO EXCHANGE. I was told they could not resell the walker and it would have to go to the dump. DO NOT SHOP AT BLACK OAK HOME MEDICAL

I called to inquire about their wigs or "scalp prosthetics". The person answering the phone was…read morevery sweet. She apologize that they no longer carry wigs. They have many other supplies you may need, especially for breast cancer warriors. Still looking for a wig shop to try styles.

It took a lot to get myself to go in. I needed to get properly fitted for a bra as I have never had…read morean appropriate one and had been "making due" with sports bras. After doing much research on the internet about appropriate bra sizes and how a bra should fit, I tried sizing myself. I came out at 36F/FF. Feeling good about this measurement, I made a big purchase online. Finally those bras came in, tried them on, only one fit properly, two fit alright and three were definitely too big. After that purchase I decided I had to face facts and go in to really figure out what my size is. Mind you, I have gone in to many a bra section in Grants Pass and have -never- found a comfortably fitting bra. I can't count how many bras I have tried on in the last three weeks.... So I messaged Wellness Ware on Facebook and let them know about my conundrum, as well as inquired if they would have time for a fitting today. I received a message not long after that they could definitely fit me in and see what they could do about my situation. So, after about an hour of talking myself into it, I hopped in my car and headed straight there. The store is located in the Parkway Village to the left of the Sears. It deals with all sorts of medical supplies though their main focus is bras (for regular and medical). It is a very quaint store with a large selection. They carry brands such as Wacoal, even! From my internet browsing, I knew that Wacoal is a big name in the bra world. I was super nervous, but the lady (forgive me, I can not remember her name!) was extremely friendly, sweet and helped take the edge off of the situation. We talked for a bit and she asked what kind of bras I would be interested in, I really didn't have a preference. She said that she would need to take my measurements. To do that I had to have a normal bra on cause I was currently wearing a sports bra. I busted out one of the bras I had recently purchased and after she walked out of the room I put it on. Calling her back in was easy. You can hear through the door if the person is talking loud enough. She came in and took my measurement over my bra. Now at first I was a little apprehensive, as a lot of accounts I have read people say that that is not the way to do it. But I was also happy because I really didn't want my ladies exposed, ya know? She also only took two measurements, which I also thought was interesting. But she went right into action and had a few bras immediately in mind. She disappeared out the door and came back shortly with a few bras in hand. She would leave, I would try it on and call her in, she would come in and we would discuss the bra. She really wanted to know how it fit, how it felt, etc. She could also eye it and tell what was wrong almost immediately. I will skip over the next bit or else this review would end up 20 pages long.... 2 hours later and quite a few bras after.... we had narrowed it down to two bras and my new size turned out to be varying. I bounced between 34G and 36G (34G being a sister size to the 36F I calculated online, so I didn't feel too bad about my online mis-sized purchases!). This was a flipping awesome experience. I was so nervous going in but I walked out with a huge grin on my face, proud of my purchase. They have a great return policy as well (keep your tags on, do not wear (other than trying on and being sure you like it, obviously!!) and you can exchange/return!) and they will also special order bras you like they don't have in your size in store so you can try it on in person with no obligation to buy if you end up not liking it! I have 2 bras expected to come in in 2 or 3 weeks. My fitter was highly skilled and I highly recommend her (I really wish I remembered her name. I feel so horrible that I forgot!!!!). The atmosphere is so comfy and clean. The room did get a little hot, but I -was- in there for 2 hours. Only 2 hours to reverse all the years of having no-freaking-idea what I was doing in the bra department. Prices are to be expected (good bras are always pricey no matter where you go). But they do have a clearance rack for those of you not wanting to spend 60 a bra. :) tl;dr Go here. They are great. If you know you are in a size that isn't easily found in stores, this place can more than likely hook you up. Definitely more so than any department store in GP! Update: My fitter's name was Vicky!! Vicky I am so sorry I forgot your name! It was such a great, euphoric day everything slipped my mind except for the fact I had bras that fit! Thank you so much, you wonderful lady!!

I need to dispel some confusion here. During Covid, MANY…read morepeople needed respirators, the manufacturers ran short, AND NW Medical was short-staffed as many medical-related services still are. During this time a customer often had to call several times to get through, especially to a person. This has changed. People can now find respirators. I have found that when I had a problem, NW Medical was quick to COME TO MY RESIDENCE and replace what wasn't functioning. Getting parts, like hoses and other parts has become MUCH easier. Of special mention is JOYCE. When a part wouldn't arrive in time, she brought it to me when she was done working. People here go out of their way to help those of us with issues. Many customer complaints had to do with circumstances surrounding NW Medical, not the company or employees themselves.

Poor phone service and poor training of technicians. Although I am a side sleeper, I was given the…read moreincorrect résumé P10, instead of P3OI!