My experience with NORCO has been less than stellar. There was no follow up after the referral from a pulmonologist, requiring me to follow up when they magically found the referral paperwork. Once the CPAP device was received I was scheduled for an orientation with the respiratory therapist. My wife and I attended the orientation that I thought to be appropriate and satisfactory. In about 30-days I stopped by to pickup another mask cushion (F20) that I understood was available every 30-days, paid for by Medicare. At the counter I was told a new mask cushion was only available every 90-days, and they had none in stock anyway. A few days later the mask cushion was damaged by my dog, so I called asking if I could stop by an pick one up, even if I had to pay for it. They still had none in stock but the lady that answered the phone said she would send one to my home, and stated I was eligible for a mask every 30-days as I thought. Since that phone call a week has passed, and a new mask cushion has not been received but, Amazon is your friend. Suspecting the shipped items would be delayed, or not received at all, I ordered three mask cushions and a complete headgear set from Amazon, received in two days. Had I waited on the NORCO delivery, I would still not have use of my CPAP in over a week. Perhaps it will arrive later today. By way of comparison, the three mask cushions from Amazon cost about $46 for all three. NORCO advised one mask cushion would cost $55 if I had to pay for it, and if I understood her correctly. For these reasons I cannot recommend NORCO for CPAP services. read more

wanted say say super thank you to Kevin and the team for going above and beyond helping mom get what she needed for medical supplies on a tight timeline. You all have consistently been helpful and timely with any needs that have arisen. Thank you so very much! You all are truly gifts Lorri read more

Just want to give a "shout out" to Malinda at Norco Klamath Falls. She has gone over and above to help my husband and me with our CPAP/BiPAP machines and supplies. She is a true delight to work with and a real pro at her job. Thank you so very much, Malinda! Jewel and Jesse read more

Special thanks to Zack in Klamath falls for all the help.

Shane = Awesomeness! Helped us out in a pinch on a Sunday morning today with a smile on his face. He's a keeper!