Amazing service from Brandon! Would highly recommend this store to anyone looking for service and value. Thanks for such a positive experience! read more

Thank you Deb and staff. We had been going in circles with AT&T customer service regarding our home phone service for over 3 months. Hours wasted on phone calls with reps that didn't understand what we needed leading to endless frustration. Took the trip from Montague to Mt Shasta and Deb and her team had us taken care of in less than an hour AND got our cell phone issue handled too. A+ service! read more

Wow! Just wow! I went into AT&T to buy a new cord for my phone and ended up talking to Deb the owner about my landline for my business. Less than 20 minutes later Deb and Nathan showed me how they could save me over $85 a month by taking my business line to a cell line! Needless to say this company went above and beyond to take care of me and my business. I highly recommend you talk to Deb and Nathan about changing your business line into a cell line and saving money! Top shelf service, fast, courteous, and over-the-top customer service! Great job Mad Mountain AT&T you really went above and beyond and we at The Fun Factory really appreciate it! (That's a savings of Over $1200 a year!!! read more

Just want to comment on the helpfulness and knowledge of the staff at the store. They are amazing. Their customer service is spot on, technically and professionally. Thank You Cale! read more

Let me start by saying that my experience at AT&T in Mt. Shasta was the best customer service I've received anywhere in a very long time. Not only are all of the staff unbelievably friendly and knowledgeable, but Deb and Mimie went above and beyond to assist me during my visit. It is truly a rarity to receive such exceedingly attentive and helpful service from such genuine and good-hearted people. I cannot thank them enough for their time and amazing service! read more

I went to the ATT store in Mount Shasta to replace my Iphone. I gave up my Iphone 8 and the girl in the store was literally talking about how it would become hers. I was given a $75 credit for this phone that was 2 years old thinking I would get an Iphone 13 for free because of ATT's advertisements on TV. When I got the new Iphone 13, little to my knowledge they set up the account as (myemail)@att.net, an email I would never receive because I don't go to ATT for emails, why would ATT in Mount Shasta ever do that, it should have been set up to come to one of my two emails I received daily?  I wondered why I could never see my bill or what had transpired in my trade-in? All I got every month was a text that I was late on my bill, with no email prompt. The said; This is the amount owed press 1 to pay the bill or press 2 to make a partial payment. I was discouraged because my bill went from $78 per month to $108. So I went down to the store and one of the female employees tried to help me, the same one who got my Iphone 8. She couldn't help me because the emails I offered didn't work. I went home wondering, but thought I would get something at one of my two emails I had. Nothing ever appeared? I went down to the store a 2nd time and the young man in her store tried to help me again. He told me to let him know my emails. We sent a prompt through Icloud after accessing my Icloud account, he wouldn't let me see the tablet he was using in the store and told me that wasn't allowed? It was very fishy? The boy in the store acted like,"Oh well," I don't know why you can't see your bill? I went home and once again, no bill and no email? I became alarmed that this store was not trying to assist me, nor had any knowledge about how I could retrieve my bill. I remembered a sign in their store that said; "No Stupid People Allowed." I thought to myself, how ironic? I then called Deb the owner and she started calling me "Hon and Honey." I asked her to please stop calling me this and she said, "I'm not sure if I can?" Like it was a habit. Now, I don't know if she realizes that women wouldn't like to be called babe, by Billy-Bob or Jethro Bodine, but in the professional world we live in, it's demeaning,  even for a man. I asked her to call her husband, but I could tell it bothered her and to me it was extremely unprofessional to represent ATT in Mount Shasta. I just wanted to see my bill or be able to access this bill to see what my charges were and if at all I got any credit for the phone I turned in or the Iphone 13. At this point, I had lost a lot of business time and energy on this, but asked her if I could come down to the store that following Thursday for a 3rd time to access my account. She said ok, but was rude about it, like it was my fault?  I had tried to call her back to confirm the appointment and I was blocked. Two days later, I got a call from Charlie in the Redding office of ATT, he said he was a new employee there. I asked him how I could see my bills? He told me because my account was set up at (MYEMAIL@ATT.NET) I asked him,"Why would you do that? Of course I would never see my bill that way?" Like they are trying to become their own Gmail account? He told me he would help me get it changed and changed the subject as much as possible. He wanted me to log into an ATT account, but at that point I told him to just change it to my emails I had given, I had never authorized the @Att.net account? He refused and when I mentioned the demeaning comments Deb the store owner was making to me, he quit communicating with me. I then went up to Verizon in Yreka, California and their store employee, Jonathon said; "Here let me help you, have you downloaded the ATT app, that's an easy fix." In 10 minutes working together, I accessed my account on ATT and the problem was fixed. I tipped him $20 and thanked him profusely for what I had been through before and the countless time lost. I saw I was never given any other credits like they were advertising with Lily on ATT commercials. The owner & employees need training, take stupid sign down. I saw I was never given any other credits like they were advertising with Lily on ATT commercials, you know, the one with the looly Pops? I have a bill for $1008 outstanding. Head up to Yreka to do business with Verizon. Ask for Jonathon, he's a gem. read more

Had to update my iPad. Outstanding service from knowledgeable people who listened to my questions. They did not rush me through the sale and provided the answers I needed to make my decision. It took one day to have my device delivered to the store. The staff helped me set up the iPad. A much better experience than the Apple store. Came out of the experience stress free. Nice staff of high moral character. No odors nor did I see anyone in orange prison garb. Just a happy atmosphere. Thanks store staff. read more

This store is conveniently located for those of us who live in southern Siskiyou County. The hours are convenient, the store is well staffed and it seems that no matter the time of day I have been there, a staff person comes forward to greet me and ask how he or she can be if service. I have found all the staff to be courteous and knowledgeable and they seem to work together well. The store owner is beyond incredible and sets a high standard of service for her employees. If you have any question or concern she graciously addresses it immediately so that you walk away feeling good and that you were treated honestly and fairly. In addition, the store is well stocked with all the latest devices and accessories in all price ranges. It is as pleasure doing business at the AT&T store in Mount Shasta. read more