Well where do I start. 5 year contract, no updates on equipment , when service is needed it's always 2 weeks out. This company is not a good bang for your buck. The Techs are great when they do get to you. 10 cameras that were not able to hear or talk to the persons at the doors, 8 motion detectors and 4 smoke alarms for only $277 a month for 5 years. Shop around there is better value out there. read more

We've been with SOS for seven years. When it works, it's fine. When it doesn't work, we typically have to wait 10 days for SOS to fix the problem. In addition, several times the person they send is not sufficiently trained to resolve the issue -- and we have to wait another 10 days. Some configuration of this has happened between 8 and 10 times in 7 years. This is our SECURITY system. We pay a high price for this service but, when we have a need, we have to go without security for 10 days or longer??? We are NOT impressed. read more

So, we had a recurring beep on the alarm pad. I called and Jordy tried to help, but eventually had to refer us to a tech. The issue was a phone modular battery, but... In this time of Covid-19, we really didn't want a tech to come inside the house So, Mike was dispatched with a battery and instructions for me to replace it Mike dropped the battery in our mailbox, and called me to come get it I went and got it while he waited for me to call that I had installed it. I did, and I called him from in front of the keypad, and he had me enter a few things to finalize. We know this was a bit weird, but in these crazy times, SOS went above and beyond to accommodate our requests. Thanks Jordy, thanks Mike and thanks SOS DD Grants Pass read more

I had a concern about my alarm system that turned out to be very minor. The tech came out and explained everything and stayed until all the questions had been completely answered. Sam did such a great job that I just had to share. read more

I used these guys to install a 31 camera system bot indoors and outdoors. It never functioned properly and after many attempts I gave up, their tech guys are weeks out, they do not stand behind their product or work. In my business, any camera down for 30min or more is potentially thousands of dollars in fines. I sat down with the owner and his son to try and work things out. We did not, they sued me for the contract I signed with them (never ending payments as you don't own your equipment, they rent it to you for 4x its normal cost). I didn't pay attention to the lawsuit and now owe these creeps over $55,000 more for a system I had to completely rebuild after already spending over $38,000 to SOS before giving up and starting over from the ground up and not one single piece of their system is in use. They after the first winter, half of my cameras were full of water. They are terrible, even farther back, their designer is a salesperson doesn't have a driver's license due to his numerous DUIs and he gets a hefty percentage of every piece of the system that he "designs" and doesn't seem to have much in the way of design skills. With cat 5 cable, any run over 300" is too much, when the install guys came there were numerous runs of over 600' and many parts of the system had to be reworked at my time and expense including lots of extra trenching to fix the initial design flaws. Avoid at all costs, these guys are terrible. If I could give negative stars I would. read more

I highly recommend Brandon at SOS for he was amazing! He responded to my inquiry quickly and came out for a quote immediately. He was very patient with my install schedule and allowed me to reschedule a couple of times easily. I consider myself a bit of a difficult customer and he took it in stride without making me feel like an inconvenience in any way! The install was quick and the installer who assisted Brandon was knowledgable and efficient. They both explained the system to me extremely well and let me know that if I have any issues or questions I could feel free to contact them. I was over the moon with their service and kindness. I will never use another alarm company! They made me feel appreciated and like they care, which is exactly what I want from an alarm company, or any company for that matter. Thank you guys so much!! read more