No better place to get customer service and hands on help when it comes to an internet provider

During the Ashland, Talent, Phoenix fires all of our neighbors went WITHOUT Internet for ~2-3 DAYS... We were just fine the whole time *thumbs UP* With the recent pandemic, working from home + distance learning *just breathe* our internet service is taking a hit, but they reliably address issues and have technicians physically come out to do work (and trace from the line to your house), make adjustments/fixes along the way and ALWAYS check-in with you before completing a ticket. Outstanding customer service. Consist in their level of response. Strange Times, but Ashland Home dot Net is keeping up with the demand and continues to impress. Customer Service 5-stars. Service itself is a SOLID 3. After 4pm we always seem have slower internet speeds.... They do a good job *considering the high demand* Support local businesses and you'll be rewarded with EXCELLENT customer service and people who consistently try to do better. I've tried all 3: consistently better results than Charter and/or Spectrum Internet (in my limited experience over 6 years). NOTE: They don't issue surprise rate increases every year. 1 set price *very consistent* Technician who showed up wore a mask once he got onto the property, kept a safe/respectful distance at all times. When entering our home, he immediately donned on shoe coverings and was VERY Respectful and Accommodating when he became aware the our teen was currently on a distance learning zoom call *above and beyond respectful* I would HIGHLY recommend this business for local internet service. read more

Quality service at a reasonable price. Competitive pricing in comparison with other providers. Great customer service!

I appreciate what AHN has done for my family and I with the service provided. Good prices too.

My boss lives in Oregon and has a big property where we require a good reliable internet and phone service to be able to do our work ,Ashland not only offers us that but a professional and well knowledgeable service crew that answered all our questions. Amazing company. read more

Was a customer of Ashland Home Net for several years, but the recent service was decidedly poor. Took my laptop in for a virus scan as I was getting hack alerts. When I returned to my home office I could not access two of my e-mail accounts. Clerical staff "relayed" messages from the technician to the effect that they did nothing to cause the problem. REALLY... nothing like this ever occurred until they had my computer. I asked to speak to the technician and confirmed my phone number. Left one voicemail message and later calls resulted in staff saying "I will transfer you to the technical department now" No human being ever answered. Took my service request elsewhere, and will not return to this entity, which seems to have adopted rudeness as a business model. Ted B. Ashland, Or read more

This company really has a lack of concern for their customers. I cannot recommend their service. It has taken multiple calls and visits from techs to get our internet service up to their promised speeds (or even remotely close to the advertised speed). We have 2 people in our household that work from home and this is hurting each of our businesses. DO NOT SUPPORT THIS COMPANY. read more

We ordered this in an attempt to go local but after further review canceled. Their internet price is competitive but when you add TV it is significantly over priced as compared to Spectrum or adding streaming services and internet is significantly slower. When we went in to discuss TV options with the guy at the local office he was rude and unhelpful. Had us feel we were disturbing him by coming in. We ended up going with Spectrum and when they came out to check our lines after Home Net had been there he found the lines cut, the cable buried and shoved back into the tubing! It was vindictive and illegal. We went back into the office to cancel our service, again the man at the desk was rude and clearly is in the wrong line of work. Go elsewhere sadly, there is no advantage or professionalism here. read more

I have been a customer for a long time. Decided to get cable- looked at all the other companies and called Ashland Home Net. This is a very nice local company. The person who installed our cable was nice and very quick. I will always recomend this company. read more

The people are friendly, but the equipment is old and they work banker's hours. No assistance available on weekends and installation is only Monday through Friday 8-5, which is when almost everyone is working. read more

I would not go with this company as a Service Provider in Ashland. They are very rude on the telephone and their prices are much higher than others. I would go with Century Link who give great sign up specials, low prices and friendly tech help without the attitude! read more

While I have not compared prices with other companies, I have never had a bad customer service experience with them. I find them to be very friendly in store and on the phone and they have even come out right at closing on a Friday when my internet went out unexpectedly. The service is consistent. No complaints. read more

It pains me to right this review, giving only 2 stars. Ashland Homenet has been a reasonable provider, mostly, but there is a serious customer service issue with them and I don't know if this comes from the top or the bottom. Recently we subscribed to their WatchTVEverywhere service for the duration of the MLB playoffs, October 2018. The games were available through TBS and FSI. The TBS games were terrible simulcasts the first week, frequently dropped signal, so bad that we almost cancelled. And NOW, despite multiple appeals to credit our account for the first shoddy week of service, Ashland Homenet is blaming ME for the my complaints, suggesting 'user error'. User error? As I'm sitting on my sofa, trying to watch the game, and the signal drops repeatedly, over a week? Really? User error? I try to support the little guy, the community-based service, but not with this kind of attitude. We are discontinuing them as our ISP and will switch to someone who doesn't blame US for an error in service on the TBS end of things (FS1, by the way, worked without error). Sorry, Ashland Homenet read more

Horrible company with rude employees, terrible service and extraordinary prices compared to the other providers. Do yourself a favor and steer clear of this provider. They are local but the customer service, pricing and services cannot compare to Charter. I would rather go with a smaller, local company, however, Charter is so much better in every aspect. Would have given zero stars if I could have. read more