From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

Kinda chaotic atmosphere Made us feel on the fence for a…read morewhile Guess..., ok Good value but insecure through the process

No trust. Stay away. Spectrum Mobile sent a representative…read moreinto my now deceased mother's home in Lincoln City, Oregon, to set up her cable service. The tech talked her into mobile service and sold her a smartphone and service plan--the phone was later shipped to her. My mother had dementia. She and her elderly friend were unable to set up the phone, and there is no local customer service office in that city. My mom had no car, had just moved there, and had no other local support. I spent over 30 hours on the phone and made two in-person visits to my local Spectrum store trying to get her money refunded. Then, just today, I found out they ripped me off, too! When I upgraded my own phone through Spectrum, the phone support agent made it sound like I was getting a huge trade-in deal on my 1-year-old phone and would pay only $157. In reality, the $157 was the trade-in value--and I owed $842 for the new phone. This was a long conversation with the tech, and I was overjoyed with my deal. There is no universe in which I would have knowingly agreed to upgrade my 1-year-old phone....why, except for the fake deal of the century, apparently. They blatantly lied and buried the truth in the contract fine print. This company preys on the elderly in their own homes. They will take advantage of you if you let them. This feels like slavery to the company store.

Terrible "customer service", to be accurate the rating system needs to go less than zero. This…read morecompany's system for addressing customers needs is tedious and very time consuming by design. If you want to "upgrade" and spend more you can do this on the web site in minutes. However if you want to reduce or cancel services a "in person" visit is necessary. Once at the retail outlet a sign in appointment is required. Staff seems completely unaware and not concerned how long the wait is and leave the service area for breaks and unexplained reasons for long periods of time. Currently on my fourth visit to return equipment after canceling a grossly over priced cable package.

I used to be an enthusiastic user until AT&T took over a few years ago and stopped thinking about…read morecustomer satisfaction. Their tech service dept. is a long annoying episode with a bunch of foreigners, who have never been customers, over the phone to another country. Their billing dept. messes up everything unless you are just a non need bearing customer who doesn't care and just pays whatever bill they are sent. Their email communication is very unfriendly and difficult to use. And I can't tell you how disappointed I was to have the final innings of the 2025 World Series cut off as were several other games during the year. I think the management needs to be a customer to understand how terrible their service is. They surely don't learn from anything else. Go streaming

Could not be worse now that AT&T bought them... I would rather have no TV... you can't even lay…read moreyour bull without needing to be online for 20 minutes I'm sick of AT&T we switched from them years ago and now they are back bye bye not one dime from us

I called to have my promotionels removed on oct 30th So i…read morewould be charged from dec on They STILL ON ! MY BILL BETTER STILL BE 116.00 $ A MONTH AS A VET IM ON A LIMITED INCOME !

When tech. support was unable to pair my Dish remote to its Joey, they replaced the remote with a…read morenew one, free of charge.

I overheard Tanner (The BOSS of the underground dept.) talk to a resident on the phone, in an…read moreunethical manner today (01-05-2026). Instead of providing customer service, he told the resident to stop calling and harassing his customer rep.. His attitude is I can do want ever I want to on your property. We don't have to deal with residents that have concerns. Marking utility lines on the property should be done with flags, not orange paint. This resident lives in an HOA community, with property standards, that Hunter is allowing employees to "vandalize" with paint. His whole demeanor to the resident was overbearing, hostile and "I don't give a f$$k what you have to say". One of Tanner' associates stated he has an "unscrupulous attitude towards everybody".

From the owner: Founded in 1994, Hunter Communications offers premier internet and phone services. We are committed…read moreto providing the best service for our customers with our high-tech equipment and affordable bundles. Our helpful team of experts is always available to answer questions and provide support if you choose us. Contact us today for a free, no-obligation consultation and bill comparison!

Buyer beware! I was cold-called last December 2022 by a Spectrum salesman and he asked if I wanted…read moreto purchase the use of a multitude of channels. I said no. He persisted in trying to persuade me. And I repeated no. For the next three months I was very ill and I wasn't monitoring my bills closely. Finally, I contacted them recently to make an inquiry about an exorbitant amount of money being taken out of my credit card by them. this month. So I found out that the salesman had marked me down for the service which he had tried, unsuccessfully, to sell me. I demanded to have my account credited the money back. And when the front line worker refused stating that the company policy was that the mistake had to have been cited no more than 60 days from purchase to qualify for a refund. I then demanded to speak with his supervisor. And so he then handed me over to the "Retention Department ". That person was very nice and completely willing to refund all of the money misappropriated from my account. And he gave me free telephone usage for one year. (Always ask them for a better deal on ALL of your services.) Word of advice: ask the salesman up-font what his name and badge number are. This should keep him/her honest in your transaction. Ask for the Retention Department, initially. Keep asking for your rights to be upheld for correction and restitution if you find yourself in my position. They want to keep your account. But you must get past the frontline worker on the phone to the Retention Department.

I've been a Spectrum customer for over 6 years. 500mbs for $100 a month. Hunter just ran their…read morefiber system into our neighborhood. With a military discount ($10) I get 1gbs for $50. Half the price of Spectrum and double the speed. The only way you can cancel Spectrum is over the phone, where they pressure you to stay with them. They offered 1gbs plus a home phone for $60. Wait, how long have you been overcharging me?!!! I went into the store to return their modem. After waiting well over an hour, my name was finally called. The clerk was surprised I was leaving Spectrum and wanted to know why. I explained the were charging me $100 a month and I was getting double the speed at half the price with someone else. Again they tried to offer me something better. I asked why they didn't give a loyal customer the better rate earlier. He said they don't know what type of deal their customers have and that I needed to come in to store regularly to see if they had better rates for me. Let that sink in for a moment. They had the gall to tell me it was my fault I was over paying! I'd go with dial up (if it still existed) before going back to Spectrum.

The wait time to just drop off equipment is absolutely ridiculous…read more Spectrum is terrible anyway and they definitely don't try to redeem themselves here

I found John on Yelp, and looked at reviews which were all 5 star. He was able to schedule repair…read morewithin a couple of days, came to the house and looked at my printer problem. Even though I had run diagnostics, apparently I didn't have his magic touch. Long-story-short, he was able to fix the issue and we had a great conversation while waiting for the diagnostic to complete. And his rate was fair. Thanks John! HIGHLY recommend!

He helped me transfer all the data from one computer to another and resolve a monitor problem plus…read moreloaned a keyboard. All dine in an hour.