Buyer beware! I was cold-called last December 2022 by a Spectrum salesman and he asked if I wanted…read moreto purchase the use of a multitude of channels. I said no. He persisted in trying to persuade me. And I repeated no. For the next three months I was very ill and I wasn't monitoring my bills closely. Finally, I contacted them recently to make an inquiry about an exorbitant amount of money being taken out of my credit card by them. this month. So I found out that the salesman had marked me down for the service which he had tried, unsuccessfully, to sell me. I demanded to have my account credited the money back. And when the front line worker refused stating that the company policy was that the mistake had to have been cited no more than 60 days from purchase to qualify for a refund. I then demanded to speak with his supervisor. And so he then handed me over to the "Retention Department ". That person was very nice and completely willing to refund all of the money misappropriated from my account. And he gave me free telephone usage for one year. (Always ask them for a better deal on ALL of your services.) Word of advice: ask the salesman up-font what his name and badge number are. This should keep him/her honest in your transaction. Ask for the Retention Department, initially. Keep asking for your rights to be upheld for correction and restitution if you find yourself in my position. They want to keep your account. But you must get past the frontline worker on the phone to the Retention Department.

I've been a Spectrum customer for over 6 years. 500mbs for $100 a month. Hunter just ran their…read morefiber system into our neighborhood. With a military discount ($10) I get 1gbs for $50. Half the price of Spectrum and double the speed. The only way you can cancel Spectrum is over the phone, where they pressure you to stay with them. They offered 1gbs plus a home phone for $60. Wait, how long have you been overcharging me?!!! I went into the store to return their modem. After waiting well over an hour, my name was finally called. The clerk was surprised I was leaving Spectrum and wanted to know why. I explained the were charging me $100 a month and I was getting double the speed at half the price with someone else. Again they tried to offer me something better. I asked why they didn't give a loyal customer the better rate earlier. He said they don't know what type of deal their customers have and that I needed to come in to store regularly to see if they had better rates for me. Let that sink in for a moment. They had the gall to tell me it was my fault I was over paying! I'd go with dial up (if it still existed) before going back to Spectrum.

No trust. Stay away. Spectrum Mobile sent a representative…read moreinto my now deceased mother's home in Lincoln City, Oregon, to set up her cable service. The tech talked her into mobile service and sold her a smartphone and service plan--the phone was later shipped to her. My mother had dementia. She and her elderly friend were unable to set up the phone, and there is no local customer service office in that city. My mom had no car, had just moved there, and had no other local support. I spent over 30 hours on the phone and made two in-person visits to my local Spectrum store trying to get her money refunded. Then, just today, I found out they ripped me off, too! When I upgraded my own phone through Spectrum, the phone support agent made it sound like I was getting a huge trade-in deal on my 1-year-old phone and would pay only $157. In reality, the $157 was the trade-in value--and I owed $842 for the new phone. This was a long conversation with the tech, and I was overjoyed with my deal. There is no universe in which I would have knowingly agreed to upgrade my 1-year-old phone....why, except for the fake deal of the century, apparently. They blatantly lied and buried the truth in the contract fine print. This company preys on the elderly in their own homes. They will take advantage of you if you let them. This feels like slavery to the company store.

Terrible "customer service", to be accurate the rating system needs to go less than zero. This…read morecompany's system for addressing customers needs is tedious and very time consuming by design. If you want to "upgrade" and spend more you can do this on the web site in minutes. However if you want to reduce or cancel services a "in person" visit is necessary. Once at the retail outlet a sign in appointment is required. Staff seems completely unaware and not concerned how long the wait is and leave the service area for breaks and unexplained reasons for long periods of time. Currently on my fourth visit to return equipment after canceling a grossly over priced cable package.

In praise of Hunter Communications. When we moved to rural Gold Hill/Rogue River the house we…read morepurchased had Centurylink service with horrible speed. A Google search showed we might have an option for fiber in our area. Sure enough they'd just run the lines up our long dirt road a few months earlier. They ran fiber two additional poles on the street and then up our property line and to the house. All at no charge. The service was faster than our Charter in Medford and outperformed a Starlink system we tried. Our internet went down and with a quick call the were onsite the next day. Turns out a critter has chewed through a line at the road. A quick fix was put together to get us up and an appointment made for a full fix the next week. Once again crews showed up and got to work. Bang, done. Super polite and easy to work with and for less than any of the other companies we'd tried. Way to go Hunter.

I am both a home customer as well as business. Sadly the company is not investing properly on their…read morewebsite customer online portal. I have all my accounts on automatic withdrawal with my credit card saved for each account. When your credit card expires you can't enter a new credit card information on your online account. You receive emails with no contact information, statements with no contact information. You have to google the business to get a phone number, only way to update payment is by phone. You call and get placed on hold for an hour. Perhaps that's something that could be overlooked IF the internet service was actually decent, it's not. I'd love to support small businesses but not Hunter, I will start looking for an alternative.

I set up a new service with Verizon after 18 years with a different carrier. Cody in Grants Pass…read moremade it a seamless operation. I had a new phone and service in about 1/2 hr.

Please GO to ANOTHER Verizon store in Medford! Michael was extremely PREDATORY and a POOR listener…read more He was more interested in ADDING items to my bill, in additional to my NEW phone, than giving me what I needed and could use. "NO" to a Verizon Visa, "NO" to a watch, "yes" to the hotspot but not 100%, "NO" to a tablet. He WAS aware I had a Samsung G6 (USB) but let me out the door WITHOUT a USB-C so I could CHARGE my new Google Pixel. WHATEVER dude! When I decided to return the DSL hotspot box a week later, UNOPENED, he was curt and really couldn't be bothered with my return or the reason why it was unopened! This situ COULD be a MANAGER/management issue or lack of CUSTOMER SERVICE training but not sure. Regardless, this STORE has an issue. I worked as a territory sales manager for 20 at several Fortune 100 companies so I KNOW what GREAT vs POOR looks like! Oh, and he KEPT my 83 yr old mom's "faulty" Samsung A series phone for HIMSELF, when we mentioned we'd like to "donate" the phone we purchased online that was having "update issues." How UNPROFESSIONAL and probably against Verizon policy...but neither here nor there. My mom and I just wanted our new phones activated so we could get the heck out of there, ASAP!

The worst service ever! For the past 3 days we've been without internet, with it coming on…read moresporadically. Even with this the internet service sucked before. Time to switch companies to something reliable as I work from home. If I could give no stars I would

For bragging about how they are "the number 2 telecommunication ication company" in the nation,…read morethey sure as heck have problems with keeping programming on. In 7 months, I am now in the middle of the fourth time I have had to call tech support for a remote reboot. A tech was actually here just a couple days ago. On top of that their DVR service is abysmal! Can only record two shows at a time (DISH's Hopper can do 16). Speaking if DISH, I believe I'll have them here ASAP

Great group of people very helpful and friendly. They gave us lots of good solutions for our…read morenetwork and phone systems. I would recommend them for phones and networks.

I first worked with Adept in 2015 on a complicated install of fast streaming internet for our…read morehistoric hotel. From the initial meeting through the proposal and install I found Greg and his entire staff to be professional and reliable. I just brought the team back in 2018 to provide a solution for our hotel expansion. I highly recommend working with this company if you want fair pricing, highly knowledgeable techs and a company that delivers on time and on budget and stands behind their work.

Great experience! All staff was knowledgeable and helpful. Will continue to frequent this location…read more Thank you for the help!

Went in to switch from ATT and came out not even knowing what the guy was talking about. My…read morehusband asked me when we came out of the store if I understood what the guy was saying and I said no idea. Seemed to us that the deals they were advertising were certainly not what we were going to get. All the different plans were very confusing and the guy working obviously didn't know how to communicate we won't be switching anytime soon

When our Samsung plasma TV went on the fritz, I was somewhat at a loss as to what to do. Even…read morethough it is eight years old, it's still a great TV and I saw no need to replace it. I don't have an issue with taking on projects like this, but with everything else going on, I decided to look for someone to repair it for me. I didn't know that anyone actually repaired modern flat-screens, so I was pleasantly surprised to find Get The Picture. I made contact with Tony on a Wednesday, and set up an appointment for the following Saturday. Tony arrived promptly at the scheduled time. He was very knowledgeable and and friendly, and took time to explain the TV's technology to me. He was very careful and conscientious while disassembling the TV, and was methodical about troubleshooting the problem. He identified the malfunctioning part and said he would get price and availability the following Monday. On Tuesday he called with a price for the repair (which was very fair) and I approved the estimate. A week later, he contacted me to see if he could install the new part that afternoon. He arrived ahead of schedule, and within 20 minutes had the TV functioning like new. I'm very happy that the old Samsung is working again, thanks to Tony. Tony provides a service that is probably pretty hard to find in this area. Highly recommend.

Tony was great! He was able to come out to our house and look at the TV the day after I called him…read more He was fair and upfront in his price quoting. He had to order the part and was out to replace the part in a week as estimated. It was a relief to have a knowledgeable, and professional person work on our 48" Samsung. I'd call him in again.