Called them requesting a new PVR with new service. They told me the PVR had a certain cable hookup that I needed. When it turned out that the PVR did not have that cable hookup that the sales person said, I cancelled the PVR installation and the new service. They then charged me a cancellation fee of $216 on a year of service I never got! I'd run away from this company as fast as you can! Gave me false information on the PVR and then penalized me big time for cancelling the service. Then they reported it to credit agencies to harm my credit report!! Burned once real bad, will never deal with Dish Network again! In my opinion, this company is super nasty. read more

When tech. support was unable to pair my Dish remote to its Joey, they replaced the remote with a new one, free of charge.

I called to have my promotionels removed on oct 30th So i would be charged from dec on They STILL ON ! MY BILL BETTER STILL BE 116.00 $ A MONTH AS A VET IM ON A LIMITED INCOME ! read more

Seriously would give ZERO stars if possible! Service is horrible. And customer service is just as bad! When your internet goes out they don't care! Since they don't actually provide the service they place you on hold to call whoever they get the service from. This basically means you become a pariah to the real carrier. It's the worst! We've called multiple times to cancel and they put you on hold forever...I guess so you give up and hang up! DONT USE THEM!!!! read more

There is no customer service once you sign up. Any issues you have to wait on hold for well over 30 minutes only to get disconnected and start again. There option to contact online is disabled. The line for signing up is answered immediately alway however the customer service line not at all. Very poor service. read more

We had to cancel our service due to unforseen circumstances. Demetrius in cancellation department was perfect. Met and exceeded out expectations. Please give thos man a raise he is knowledgsdle forthright and just perfect!!! read more

$12.00 for a box to return equipment? Horrible policy. It's their equipment, have one of your many installers around town pick it up, or just send me the box. I'm leaving DISH after 6 years because their price is simply not competitive. When I checked competitor pricing, I found a MUCH better deal from DirecTv. I called DISH to close my account, and they offered me a 40% discount to stay for a year. If you have that much profit built into the system, then charge me that price to begin with! I should not have to threaten to leave to get a better deal. DirecTv offered me a price BETTER than that 40% discount, guaranteed at that rate for 2 years (not just one). Customer service agents were very rude. read more

Grim. Dish Anywhere and NFL channel were two important reasons for choosing Dish TV. NFL channel has been removed and the Dish Anywhere app no longer works since the latest update. Shopping for a new service provider and dumping Dish. read more

Who cancels local channels just prior to major sporting events! We psy a premium for service and have for years-would not have known they would implode due to poor local leadership-going service shopping asap read more

We are customers for dish for almost 4 years . We decide to switch To spectrum to bundle our internet and cable. The 1st time I called, they wouldn't let me cancel and talk me into staying over the weekend, then they set me an early bill, pro rated for 2 days of service at $70. When I did finally call to cancel again they were combative, kept me on the phone for over an hour and would not cancel my account until I asked for the supervisor, and then she was rude. I thought it was pretty cold when the parent company company of HBO took it away from Dish, but now in think they deserve it! The worst customer service, they will never get my business again. If I could give them 0 stars I would. read more

If I could give them 0 stars I would. My grandmother had their service in Central Point OR and the customer service is the WORST I've ever encountered. Months after she disconnected her service they are still charging her account. NOONE is willing to help. The fact that her husband died, she moved a thousand away to be close to family, that they verbally agreed over the phone to cancel service (after we faxed a death certificate) has been successful in closing the account or stopping them from debiting her bank account. Mediocre service, predatory and horrid customer service. read more

I have been with Dish for over 20 years and I do not have one thing to complain about. The latest positive thing they did was come out and install an antenna so I can get the local channels free of charge. It will save me $12 a month. The reception is great and I am getting many more local stations than I was via satellite. There is a 60 warranty in case I am unhappy with the service but based on what I've seen so far I won't have any complaints. Dish's customer service has been great over the years and I highly recommend this company if you are looking for a tv provider. read more

My wife and I had dish for about a year. We were paying for three TV's in the house, but could only watch two a time. When we moved to our new home, I asked them to fix the issue of not being able to watch all three TV's at the same time. They "supposedly" did that fix. What they didn't tell me is that they WITHOUT MY KNOWLEDGE renewed my contract with them because they supposedly switched out a component. We can still only watch TWO TV's at any given time. When they came out with the Hopper 3, which allows up to 16 TV's to watch at any time with recording and such, I called to upgrade to this because I should be getting all three TV's. They told me it was going to cost me $160 to upgrade this to my house plus an extra charge per month. I told them I didn't want their service any longer and I would pay the pro-rated termination of the contract for the last year I owed. They told me that they "renewed" my contract when I moved, without my knowledge of it, and that I would owe $450. So, DO NOT ever sign on with Dish Network. PLEASE for the love of God, only go with CHARTER cable or DIRECTV! Never, ever go with Dish Network, they are crooked and scam artists. Their installers don't even install cables correctly and leave a rats nest around your home. HORRIBLE, HORRIBLE, HORRIBLE company to do business with! read more

Horrible!!!!! Called Dish because I had no service, estimated hold time was 35 minutes to speak to an agent. Had the option to receive a call back when the next agent became available. When I received a call back approximately 25 minutes later, I thought that I would be speaking to an agent immediately, wrong! I was still on hold for 37 minutes waiting for an agent! When she finally came on the line I found out that they had disconnected my service do to non payment when I had in fact made the payment that the agent ended up finding!!!!! read more