Kinda chaotic atmosphere Made us feel on the fence for a…read morewhile Guess..., ok Good value but insecure through the process

From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

No trust. Stay away. Spectrum Mobile sent a representative…read moreinto my now deceased mother's home in Lincoln City, Oregon, to set up her cable service. The tech talked her into mobile service and sold her a smartphone and service plan--the phone was later shipped to her. My mother had dementia. She and her elderly friend were unable to set up the phone, and there is no local customer service office in that city. My mom had no car, had just moved there, and had no other local support. I spent over 30 hours on the phone and made two in-person visits to my local Spectrum store trying to get her money refunded. Then, just today, I found out they ripped me off, too! When I upgraded my own phone through Spectrum, the phone support agent made it sound like I was getting a huge trade-in deal on my 1-year-old phone and would pay only $157. In reality, the $157 was the trade-in value--and I owed $842 for the new phone. This was a long conversation with the tech, and I was overjoyed with my deal. There is no universe in which I would have knowingly agreed to upgrade my 1-year-old phone....why, except for the fake deal of the century, apparently. They blatantly lied and buried the truth in the contract fine print. This company preys on the elderly in their own homes. They will take advantage of you if you let them. This feels like slavery to the company store.

Terrible "customer service", to be accurate the rating system needs to go less than zero. This…read morecompany's system for addressing customers needs is tedious and very time consuming by design. If you want to "upgrade" and spend more you can do this on the web site in minutes. However if you want to reduce or cancel services a "in person" visit is necessary. Once at the retail outlet a sign in appointment is required. Staff seems completely unaware and not concerned how long the wait is and leave the service area for breaks and unexplained reasons for long periods of time. Currently on my fourth visit to return equipment after canceling a grossly over priced cable package.

When our Samsung plasma TV went on the fritz, I was somewhat at a loss as to what to do. Even…read morethough it is eight years old, it's still a great TV and I saw no need to replace it. I don't have an issue with taking on projects like this, but with everything else going on, I decided to look for someone to repair it for me. I didn't know that anyone actually repaired modern flat-screens, so I was pleasantly surprised to find Get The Picture. I made contact with Tony on a Wednesday, and set up an appointment for the following Saturday. Tony arrived promptly at the scheduled time. He was very knowledgeable and and friendly, and took time to explain the TV's technology to me. He was very careful and conscientious while disassembling the TV, and was methodical about troubleshooting the problem. He identified the malfunctioning part and said he would get price and availability the following Monday. On Tuesday he called with a price for the repair (which was very fair) and I approved the estimate. A week later, he contacted me to see if he could install the new part that afternoon. He arrived ahead of schedule, and within 20 minutes had the TV functioning like new. I'm very happy that the old Samsung is working again, thanks to Tony. Tony provides a service that is probably pretty hard to find in this area. Highly recommend.

Tony was great! He was able to come out to our house and look at the TV the day after I called him…read more He was fair and upfront in his price quoting. He had to order the part and was out to replace the part in a week as estimated. It was a relief to have a knowledgeable, and professional person work on our 48" Samsung. I'd call him in again.

Buyer beware! I was cold-called last December 2022 by a Spectrum salesman and he asked if I wanted…read moreto purchase the use of a multitude of channels. I said no. He persisted in trying to persuade me. And I repeated no. For the next three months I was very ill and I wasn't monitoring my bills closely. Finally, I contacted them recently to make an inquiry about an exorbitant amount of money being taken out of my credit card by them. this month. So I found out that the salesman had marked me down for the service which he had tried, unsuccessfully, to sell me. I demanded to have my account credited the money back. And when the front line worker refused stating that the company policy was that the mistake had to have been cited no more than 60 days from purchase to qualify for a refund. I then demanded to speak with his supervisor. And so he then handed me over to the "Retention Department ". That person was very nice and completely willing to refund all of the money misappropriated from my account. And he gave me free telephone usage for one year. (Always ask them for a better deal on ALL of your services.) Word of advice: ask the salesman up-font what his name and badge number are. This should keep him/her honest in your transaction. Ask for the Retention Department, initially. Keep asking for your rights to be upheld for correction and restitution if you find yourself in my position. They want to keep your account. But you must get past the frontline worker on the phone to the Retention Department.

I've been a Spectrum customer for over 6 years. 500mbs for $100 a month. Hunter just ran their…read morefiber system into our neighborhood. With a military discount ($10) I get 1gbs for $50. Half the price of Spectrum and double the speed. The only way you can cancel Spectrum is over the phone, where they pressure you to stay with them. They offered 1gbs plus a home phone for $60. Wait, how long have you been overcharging me?!!! I went into the store to return their modem. After waiting well over an hour, my name was finally called. The clerk was surprised I was leaving Spectrum and wanted to know why. I explained the were charging me $100 a month and I was getting double the speed at half the price with someone else. Again they tried to offer me something better. I asked why they didn't give a loyal customer the better rate earlier. He said they don't know what type of deal their customers have and that I needed to come in to store regularly to see if they had better rates for me. Let that sink in for a moment. They had the gall to tell me it was my fault I was over paying! I'd go with dial up (if it still existed) before going back to Spectrum.

I used to be an enthusiastic user until AT&T took over a few years ago and stopped thinking about…read morecustomer satisfaction. Their tech service dept. is a long annoying episode with a bunch of foreigners, who have never been customers, over the phone to another country. Their billing dept. messes up everything unless you are just a non need bearing customer who doesn't care and just pays whatever bill they are sent. Their email communication is very unfriendly and difficult to use. And I can't tell you how disappointed I was to have the final innings of the 2025 World Series cut off as were several other games during the year. I think the management needs to be a customer to understand how terrible their service is. They surely don't learn from anything else. Go streaming

Could not be worse now that AT&T bought them... I would rather have no TV... you can't even lay…read moreyour bull without needing to be online for 20 minutes I'm sick of AT&T we switched from them years ago and now they are back bye bye not one dime from us

No better place to get customer service and hands on help when it comes to an internet providerread more

During the Ashland, Talent, Phoenix fires all of our neighbors went WITHOUT Internet for ~2-3…read moreDAYS... We were just fine the whole time *thumbs UP* With the recent pandemic, working from home + distance learning *just breathe* our internet service is taking a hit, but they reliably address issues and have technicians physically come out to do work (and trace from the line to your house), make adjustments/fixes along the way and ALWAYS check-in with you before completing a ticket. Outstanding customer service. Consist in their level of response. Strange Times, but Ashland Home dot Net is keeping up with the demand and continues to impress. Customer Service 5-stars. Service itself is a SOLID 3. After 4pm we always seem have slower internet speeds.... They do a good job *considering the high demand* Support local businesses and you'll be rewarded with EXCELLENT customer service and people who consistently try to do better. I've tried all 3: consistently better results than Charter and/or Spectrum Internet (in my limited experience over 6 years). NOTE: They don't issue surprise rate increases every year. 1 set price *very consistent* Technician who showed up wore a mask once he got onto the property, kept a safe/respectful distance at all times. When entering our home, he immediately donned on shoe coverings and was VERY Respectful and Accommodating when he became aware the our teen was currently on a distance learning zoom call *above and beyond respectful* I would HIGHLY recommend this business for local internet service.

They completely misrepresented speeds in Medford. Can't get coverage in my home. My neighborhood…read moregets less than 5mbps. Zero download speed. Most of Medford's east side is slow. I feel bait and switched.

Us cellular as a company Is difficult to pay off a phone I…read moredecided to switch providers cause I'll save 150 dollars a month and trying to pay off one of the phones is a nightmare Only mistake I made was not paying off the phone in question before switching companies You would think a company would gladly take your money however not us cellular a full star rating in to much a quarter star would be a more appropriate rating