My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

I moved to the area 2 1/2 months ago and have had service interruptions FOUR times. I had heard it…read morewasn't a good service provider bit I had no choice because they were my only option. But now Xfinity is coming to the area and I can't wait to switch.

Had it for less than 3 months. It dropped frequently, then went out completely. My security system…read moredepends on internet and they couldn't get anyone out for 3 DAYS! The horrible bot and phone tree were even worse than their customer no-service. Awful company, don't do it!

I was solicited by another Frontier punk at my home in Heiskell TN today…read more I actually thought we had set something up with the previous sales crew 2 months ago but never heard back from them, anyway I told him I was no longer interested and his response was to push his tablet at me and say "I'm no longer interested"! I then told him to get off of my property and his response was to challenge me to a fight off of my property! Crazy! So rude like so many but not all young people. If your considering Frontier think it over and do your research, I think I know why they have the ratings they do. P.S. good luck speaking with someone who isn't trying to sell you something. Phone numbers do not help you to speak with a supervisor or file a complaint. I don't do reviews very often but had to say beware.

If I could give 0 stars I would. Customer service is horrendous. Have no idea how any of there…read morestuff is supposed to work. I told them the issues and they said since they could see it nothing was wrong and since I refused to troubleshoot with them since I had already did that they wouldn't send a tech. They will only send me a new modem so now I will be with out internet for a few days til it comes in. If I could switch today I would but im stuck with these idiots.

I have had a really bad experience! Took 5 times to get installation. One time they went to my old…read moreaddress that I had cancelled service at. I was told that for staying with them I would get discounts. Never happened! Instead, I was charged more. They told me to take my equipment with me when I moved . I keep getting notices to return my equipment, problem is- they used my old equipment and I have nothing to return. No one at the call centers understand English. Spent an hour at the corporate store to see if they could help. They have them the run around also transferred to 4 different people until the last person said sorry were closed. Unbelievable.

TDS scams for payment by confusion on bill. Then after hours on line for customer service?? They…read moreagree to credit your account next month Meanwhile you have to pay your Visa this month for their mistake or down billing service. Horrible...can't understand what they are telling me about a $587 bill that makes no sense but is already posted to my Visa while I wait on phone for their billing consult. Too bad they are a monopoly in Eastern Oregon. Another company would be welcome by hundreds

Can I leave zero stars? Worst customer service!! The agents read from a script and are not helpful…read moreat all.

Missy needed to add channels to one of her rentals, so we drove to Knoxville to make changes face…read moreto face. We didn't wait long, and Todd Lambert took care of us. He saved us money AND added channels for the cabin! He also gave us paper copies to use in the cabin. Since we were in the store, and we were with such a reliable, pleasant representative, Missy asked about her other rentals. Again, he looked into each account and either kept each cabin as is since it had the best package, or changed the package to save her money. The store is clean and bright. Our representative was a ten in all categories, and Husband did not mind waiting for us in a comfortable chair, reading news stories on his phone.

worst internet experience ever for almost a year now we dont get service for more than 10 minutes…read moreand have contacted them several times and they finally sent someone to fix it and now it's worse than before!! go somewhere else

Minus minus rating...concast...my screen for the last few days freezes...watching a movie 5.99…read morefreezes...this company is a joke...trouble shooting no troubles in area bull s--- Service chat can not answer direct questions...4th cable box in the last year...NO WHERE IN THE COUNTRY HAVE WE HAD SUCH TROUBLE!!!

IF I COULD GIVE THIS A NEGATIVE NUMBER (HIGHEST POSSIBLE), I would. The most UNfriendly,…read moreUNaccessible internet service I am stuck with. I thought it was bad with OUTSOURCED customer service agents who you can't understand to NOW, no access to Instant Chat for problems/questions of your bill to NOT hiring US based customer service agent, I have finally reached my limit and I do hope there is a God that when these executives meet their maker, they don't go to purgatory but straight to H-E double hockey sticks! Worse based company to get any questions answered or any issues resolved. It took me 3 hang ups on the 800#, 4 unsuccessful tries and 40 minutes of my time to get a simle question answered. Moreover, my senior friend who is disabled signed up for internet assistance with regard to payment, she filled out two forms, said she was approved and they NEVER applied the discount and now they tell her she has to reapply...sort of the same treatment you get when you want some answers from Customer Service and I use theterm loosely. Lousy lousy company!

We had a great experience with John from Image Communications. He listened patiently by phone as…read morewe described our need for reliable internet in a remote wooded area. He arrived on time and completed the work the same day. We are completely satisfied with the Viasat system he installed.

From the owner: Over 34 years of Legendary Customer Service in the Telecommunications, satellite TV, and Internet…read morefield.

My favorite UScellular Store! It's huge. Friendly associates. Always ensure you fully understand…read more.. No hidden fees!!

Really snide customer service. Slow! I regret using Xfinity every time I have to deal with them.read more