We were having trouble with our internet access point equipment after a move. The representatives…read moreat this store gave us great support to get things working correctly for us. We certainly appreciate their efforts since we live in a very connected world and reliable communications are important for our family!

This company has ZERO customer service. My internet and cable went out on a Monday and they could…read morenot send anyone to restore my service until Friday. They seemed to think that this delay was just fine. Needless to say I switched to another provider. After 40 days post cancellation I still have a credit balance with Xfinity. I called them. Even though I always paid my bill with real money, I am told my refund, if or when it gets here, will be in the form of a "gift card". These people are the most arrogant people I have ever dealt with. They do not know the meaning of Customer Service.

Missy needed to add channels to one of her rentals, so we drove to Knoxville to make changes face…read moreto face. We didn't wait long, and Todd Lambert took care of us. He saved us money AND added channels for the cabin! He also gave us paper copies to use in the cabin. Since we were in the store, and we were with such a reliable, pleasant representative, Missy asked about her other rentals. Again, he looked into each account and either kept each cabin as is since it had the best package, or changed the package to save her money. The store is clean and bright. Our representative was a ten in all categories, and Husband did not mind waiting for us in a comfortable chair, reading news stories on his phone.

worst internet experience ever for almost a year now we dont get service for more than 10 minutes…read moreand have contacted them several times and they finally sent someone to fix it and now it's worse than before!! go somewhere else

You get the same run around number which gets you no where. Emergency services are non existent, my…read morecar was trapped under their lines for days and no one cared. Good thing they are not a fire department. Multiple calls different people, no reaction, no caring about their customers but they sure want my 350$ a month!!! Over rated under serviced, over priced. RIP OFFS!!!

the technician that came to see me the other day was absolutely, unbelievably n incredibly rude…read more i am almost 60 n my husband is 74, i am absolutely appauled n how he had the nerve to speak to us i have never, ever been spoken to like that. i am lodging a formal complaint against this child who was so disrespectful. i had to leave my living room before i told him exactly how i felt. i refuse to pay for this arrogant ass' visit. i want n need help with my tv n i suggest you send somebody who can speak english properly, someone who is not rude nor crude to the elderly. some capable person who likes his job n wants to keep it. the child that came to my home should absolutely % be fired. rate his service that would be a ~ 100 truly he should be fired thank you catherine powers

Minus minus rating...concast...my screen for the last few days freezes...watching a movie 5.99…read morefreezes...this company is a joke...trouble shooting no troubles in area bull s--- Service chat can not answer direct questions...4th cable box in the last year...NO WHERE IN THE COUNTRY HAVE WE HAD SUCH TROUBLE!!!

IF I COULD GIVE THIS A NEGATIVE NUMBER (HIGHEST POSSIBLE), I would. The most UNfriendly,…read moreUNaccessible internet service I am stuck with. I thought it was bad with OUTSOURCED customer service agents who you can't understand to NOW, no access to Instant Chat for problems/questions of your bill to NOT hiring US based customer service agent, I have finally reached my limit and I do hope there is a God that when these executives meet their maker, they don't go to purgatory but straight to H-E double hockey sticks! Worse based company to get any questions answered or any issues resolved. It took me 3 hang ups on the 800#, 4 unsuccessful tries and 40 minutes of my time to get a simle question answered. Moreover, my senior friend who is disabled signed up for internet assistance with regard to payment, she filled out two forms, said she was approved and they NEVER applied the discount and now they tell her she has to reapply...sort of the same treatment you get when you want some answers from Customer Service and I use theterm loosely. Lousy lousy company!

The only Internet that's slower than this is school wifi…read more Internet constantly lags and the speed you get doesn't even match what plan you pay for. Customer support is pointless because all they do is recommend that you get the better plan. I didn't know my wifi was being processed through a TI-84 calculator because my god this is just the worst.

Horrible service. Inconsistent. They won't come pick up the coax that should be suspended coming…read moreinto my house ... it's been laying across my yard for a month and they won't send anyone out

Have an appointment? No problem... they will see you an hour or more after that time. No…read moreappointment, screw off........ Last month I had an appointment for my MacBook Air to get looked at because it wasn't charging and I've had it looked at 4 other times for the same issue when I lived in California. Was over an hour after my appointment time sitting there waiting to be seen. They used a few different chargers and cords to see if they could get it to charge. Turned out my battery was going bad and my charge port was bad. They said I needed to call Apple back to see what the solution was. So was a waste of 1.5 hours drive, then 2.5 hours there, then 1.5 hours drive home. Apple told me I would get a replacement within 2 weeks... a month later my laptop with boxes opened randomly showed up on my porch when there was no tracking info after Fedex dropped this off randomly at someone down the street. So today, we had an appointment at 2:45pm for them to look at my daughter's computer and see if they have a replacement charge port to be replaced. We came in first thing in the morning to see if they could look at it now and also I mentioned what was going on with my computer. I asked them if they can check if this is MY computer or if someone put their computer in the box and took my new one since both boxes were open. Nope. They wouldn't give us the time of day. They said I needed to make an appointment to check and that we had to come back for her appointment. I told them that in Cali I have done a walk in numerous times with no issues and they looked at it right away. Nope, they could care less. After this Apple had called me saying they still hadn't heard from Fedex on where my computer was. I told the guy I received a computer and it took him a whole 10 seconds to verify using the serial number that this indeed was my computer. But pathetic that the Apple Store was oh so inconvenienced to take 10 seconds out of their time to check. Especially since they had probably about 30 or more employees just hanging out around the store.

Sitting here for half an hour, 15 minutes beyond my appointment time. Somehow they "lost" my…read moreappointment. Watched several people coming in after me get help before us. Could at least provide better seats. "Genius" is a joke.

This company (Comcast) is in the process of digging up our new yards throughout our neighborhood…read moreto install cable that no one has requested. In so doing, they have dug up the sod & basically destroyed it where they are digging. The sod will have to be replaced & driveways may be damaged where they have tunneled under each to run their cable. This could have been done when our street was being developed & no homes had been built, but NO, Comcast decided to do this AFTER new homes, driveways & landscaping, which has cost thousands of dollars, have been completed. We will NEVER subscribe to Comcast/Xfinity because of what this company has done. There are many other areas without internet or cable where they could have excavated for cable service. This is a waste of money & a total nuisance to us as homeowners on our street. Shame on Comcast!

HORRIBLE SERVICE. Talk about getting the run around. The only thing this sorry company is real…read moregood at is blowing up your e mail box with junk mail and sending you the bill for their horrible service. All of the telephone reps I've spoken with (Mexico, the Phillipines, etc etc etc) are totally lost, this is by far THE WORST COMPANY I HAVE EVER DEALT WITH.

TDS scams for payment by confusion on bill. Then after hours on line for customer service?? They…read moreagree to credit your account next month Meanwhile you have to pay your Visa this month for their mistake or down billing service. Horrible...can't understand what they are telling me about a $587 bill that makes no sense but is already posted to my Visa while I wait on phone for their billing consult. Too bad they are a monopoly in Eastern Oregon. Another company would be welcome by hundreds

Can I leave zero stars? Worst customer service!! The agents read from a script and are not helpful…read moreat all.