UScellular &amp; T-Mobile

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Two months on the phone to cancel service then they started billing me For the free Netflix I don't even like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5212 N Broadway St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

T-Mobile

2.0

(4 reviews)

I spoke with Ms.Jessica Smelcer at the 4409 Chapman Highway Location in Knoxville,Tennessee, and…read morewas treated the most exceptional customer service that I have experienced in my customer service experience. I would like to have Ms. Smelcer given a raise or promotion due to her excellent service at the Store 673E location at 4409 Chapman Highway

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

Metro by T-Mobile

The staff does not put on the screen protectors well at all. It's a half ass store. Do not go.read more

From the owner: Switch today & enjoy America's largest 5G network.read more

Metro by T-Mobile

Clean store,polite eager to accommodate your needs. Gay friendly. Takes the time to explain and…read moreshow you your options without rushing you out. I'd recommend to everyone plus offer discounts for affordable care act or lifeline services.

From the owner: Switch today & enjoy America's largest 5G network.read more

T-Mobile

Service has been absolutely horrible the entire year we have had our phones! Complained MANY times,…read moreoffered fixes, still terrible. My phone caught on fire. Never replaced it because you guys wanted to charge me to even send it off. Still have same melted phone. Tried to upgrade and was told $400 down to upgrade?! I swear, contract WILL NOT be renewed. I will go pay cash for a phone on Amazon and give you guys back these shitty phones just to be sure I don't have to give you any more money than absolutely necessary. Every time I post a comment, you guys reply publicly that you have messaged me, just to offer no real help. Don't contact me with a measly $10-20 credit. Don't message me at all unless you have the ability to actually help. You guys are a joke!

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2901 Tazewell Pike Suite G can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

T-Mobile

T-Mobile business is one of the rudest customers service out there. The customer service support…read morecall center tells you to do one thing and then you do what they tell you to do, only to go to the store and they tell you to do something else. They took two of my days off work hours of time on the phone almost 8 hours of back and forth phone conversations, and each time it would be someone different that you would speak with, so you would have to go into your reason for calling each time because they couldn't take adequate notes for the next person. This is a company that does not have their stuff together. Always offering a deal trying to keep you happy that they don't follow through with after a total of 8 years with this company our family severed ties we got to the point where we could not trust them. Without trust you can't do business. Customer service 611 has no business being in business. Do you yourself a favor and save yourself a hardship and headache. Our days off work are valuable and they don't seem to care about that. One said to me we all have to work.

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4632 Charlie Haun Dr can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Verizon

2.8

(4 reviews)

Shanti was absolutely fabulous. She helped us get phones for our teen sons at the best price and…read morelowered our bill! She worked some major magic and we 100% will seek her out again!

I called Verizon (dealing with the overseas call centers is a nightmare) about getting my number…read morechanged back to my old number and was told it would be no issue. I also mentioned that I was switching to xfinity mobile and was told to go to the store and both of those issues could be resolved. I showed up and explained to the rep that I needed my old number back and he was very short and rude. I then explained I had called in and was told to come here to change my sim card over. They rep told me he couldn't do it. I asked if he personally couldn't or the store couldn't and he said "I'm not working on their service, you can go down the road.". The entire interaction was short, rude, and unprofessional. Do yourself a favor and find another phone company.

uBreakiFix by Asurion

4.3

(11 reviews)

I came for an appointment and they helped me get my phone fixed they cleaned it up and cleaned the…read morecase too im glad I brought my phone here to be serviced they were efficient and professional and provide amazing customer service thank you team

I experienced Incredible service for very reasonable price with minimal wait time. I will be…read moreusing their services in the future.

Neighborhood Nerds

3.9

(11 reviews)

•$

Absolutely! Casey was the Nerd who came out and resolved all of my issues! Course I had a…read moreyear-long membership five years ago and that got me and my husband computer literate.

We brought a printer to their office. We left with a promise it would be completed in 3 days…read more Three weeks later they offered us an interim printer to use. It was a very cheap unit, probably $59 at a box store. It came used and without ink, so we had to buy the cartridges. The printer didn't work they directed us to other cartridges, we bought those the printer still did not work. Now we are in $79 for an initial fee and over $100 in ink cartridges. They said they would come to our house, no more than two blocks from their office. They cancelled at the last minute due to a forecast of rain??? They rescheduled, didn't show. They rescheduled again and didn't show. Now they no longer respond to email inquiries. I am planning, if no response to this complaint, to file one with the Better Business Bureau.

Advanced Computers

(7 reviews)

They were very helpful and extremely honest. They tried to fix my issue with my iPad. They worked…read moreon it but couldn't guarantee it would continue to help, so they didn't charge me a penny. Three months later my iPad still works. I will use them exclusively for help with my tech equipment.

Excellent service and communication. I dropped a desktop computer off the day before the weather…read moreturned bad. The next day I received a call from Wayne asking a few questions and updating me on what he found. Friday I received another call telling me that the system was up and running but had updated issues. On Monday I received another call that the computer was ready. When I picked it up on Tuesday Wayne explained the issues that were found and corrected. All this for an extremely reasonable price. It is rare to find this level of service today.

Computer Helpers

(4 reviews)

If I could give Computer-Helpers a higher rating than 5 stars I would. You will not find better…read moreservice, anyone more friendly or more helpful than Dan. I am not a computer novice. I have worked with computers and worked on repairing computers since personal computers were first introduced. My problem was I was from out of town and I accidentally dropped my work laptop causing it to malfunction. I needed someone locally who could provide the knowledge and expertise to help me get back up and running or transfer the data from my hard drive to a new laptop. I sent an email to Dan late in the evening explaining my emergency and requesting he call me to see what he could do. He did call me back and offered for me to bring the laptop to his shop in the morning. I did. Dan diagnosed the problem and determined the laptop was unrepairable. He then retrieved the hard drive and together we troubleshot the hard drive until we were able to get access to the data and start the transfer of data to a new laptop I purchased directly from Dan. This process took several hours during which we talked and got to know one another. I was impressed by his knowledge and experience repairing computers and his willingness to sit and work with me through this laptop disaster. I could not have found a better person to help me out. I believe he was likely the only place and person in the area that could have helped me out. I am so glad I found Dan and consider him not just a computer repairman, but a new found friend. Thank you Dan for your outstanding service and help and friendship.

Dan and his team did an amazing job fixing my Mac book air. He was fast and saved me a ton of money…read moreinstead of going to the long lines at the apple store. I could not recommend Computer Helpers enough to anyone who is having an issue with their computer.

Kirkland Synergy