I got the dreaded Microsoft "your computer is infected call this number now " and the computer…read morelockup Drove to nerds to go in a panic with visions of my accounts being emptied out. Paul looked at it reassured me it would be ok and proceeded to not only fix the issue but showed me what to do to prevent it from happening again He walked me through downloading bitdefender and explained some of the things I needed to know about Google, Microsoft, and excel Absolute professionals I spent time talking to Milan and he is a great person. Wonderful story which was very enlightening THIS IS THE ONLY PLACE YOU SHOULD TAKE YOUR COMPUTER TO FOR SERVICE I WOULD GIVE THEM 10 STARS IF I COULD!!!!!

Thanks for the quick diagnosis ! They didn't charge me because they didn't fix anything; they gave…read moreme an honest opinion and diagnosis.

My computer was hacked & I needed my pc totally gone through to remove the "back door" the hackers…read moreused to steal over $20,000 us. Don Lewis came highly recommended by a close friend and he responded quickly, so we brought him my laptop, he went through it, found all the malware, cleaned it up, took time to educate us on things to do and not do to prevent something like this in the future. Then we had him go through my husbands laptop and do the same thing! This guy is top notch and really knows his stuff! Our computers came back running better than ever and we are so relieved to have Don to call if we are unsure of something or need his services in the future. WE GIVE ETHERION OUR HIGHEST RECOMMENDATION!

I rarely need PC repair services, but when I do I use Etheron. They are the best.read more

Fast, affordable, professional service! These guys R-O-C-K! Service within the hour. They remote…read moreinto my computer, worked their magic, and fixed all issues within minutes. Highly recommend.

Adam Schmitt of Metric Networks recently upgraded my inadequate home WiFi. His diligence was…read moreawesome. Besides having the remarkable technical skills to deal fearlessly with a complex issue, he dealt calmly and optimistically with the various problems inherent in the task at hand. Adam responded quickly to my several calls for assistance to fix minor glitches in the new WiFi setup, making several half hour trips to my house to solve the problems. I now have a WiFi system that can flawlessly handle the increasing load of smart devices. Thank you, Adam.

They did everything I asked promptly and courteously. I am very happy with their services.read more

Great people with a lot of knowledge. They were super patient with a guy like me that is computer…read morehandicapped.

I recently discovered Tech Nav. I went to their shop in need of help with my gaming computer…read more Previously I went to visit 3 other tech repair stores, and no one could seem to figure out why my PC was not booting. Tech Nav was my last resort, and they did not disappoint! As soon as I walked into their store I was greeted and welcomed. They were very friendly and professional. After explaining the issue I had been having with my computer, they asked if they could plug it up at one of their workstations and give it a quick diagnosis to see exactly what was happening. I was more than happy to let them and quite pleased because honestly, I expected to leave it with them for a few days before hearing back after seeing how busy they were! The technician spent some time trying different troubleshooting methods and using different tools to figure out the issue while at the same time explaining step by step exactly what he was doing and what he was looking for, which I appreciated very much. After about 15 minutes he was able to pinpoint the issue and figured out it was my processor! He had explained that usually CPU failure isn't super common, but it happens. He mentioned that he luckily had a good/working CPU on hand that would fit the socket on my motherboard so we could test and 100% verify that was the issue. I agreed and he took apart my cooler and pulled out my CPU and replaced it with the one he was testing with, then after putting it back together, hit the power button and BOOM! My PC immediately booted up like normal! I was absolutely ecstatic and relieved I was able to finally get some answers as to why my PC wasn't working! They also took the time to offer and inform me about multiple options on where to go from there. We could keep the one he replaced in the computer, which they did mention it was used, or they could order me a brand-new processor from one of their vendors. I went for ordering a new one, I even went with an upgrade! About 3 days later I received a call letting me know the part had arrived and my computer was ready for pick up! Overall, I could not be happier with the service from Tech Nav! They never charged me for any of the time they took diagnosing it either! If I could give more than a 5-star rating I absolutely would! I highly recommend Tech Nav, great service, friendly staff, knowledgeable, and great pricing!!!

Took in computer to be updated to Windows 11. They were busy but felt they could get on it fairly…read morequickly. Two months later, I was told they had the parts, but had not worked on it. After visiting the shop a couple times to check on the progress, they finally started working on it. Finally it was delivered back to my home. They failed to bring the dongle to hook up the wireless keyboard, so there was a delay in the setup. When we got the computer, Windows 11 had been installed, but no product key was supplied. I had to obtain it myself which was an added expense of $78. They were supposed to install an anti-virus software, but never did and never returned my call concerning that. The unit won't wake up from sleep mode from either the keyboard or mouse, although the settings in the computer says it should. They never returned my call regarding that issue either. I do not recommend this servicer to anyone.

Computer Depot used to be my go-to for computer problems. The last time I used their services was…read morein 2022 after I had been being cyber bullied and my computer and WiFi hacked for nearly a year while I was renting a senior apartment from Knoxville Community Development Corporation (KCDC) in Knoxville. I already knew KCDC was involved. They have a reputation for going to extremes to target and retaliate against residents, and I had filed HUD complaints against them. When I brought my computer into Computer Depot, the manager/owner looked at me with eyes as big as saucers. I felt intuitively that something was not right. I gave them my computer and asked them to wipe the hard drive and reload my programs to get rid of the malware. When I came back to pick up my computer, I found that they had disabled my Secure Boot and installed a program that allowed them to come and go from my computer system, but also left an open door for the hackers. That was like a big clue that KCDC had hired them as "black hats" to facilitate their cyber harassment and surveillance, which included turning my apartment neighbors against me and encouraging them to harass and surveil me. Two attorneys who reviewed my screen shot evidence warned me that KCDC might be setting me up for a criminal indictment. I will never use Computer Depot again.

Great and immediate help by phone with connecting 15 year old asus to home network. Very patient…read moreand polite.

I have used Computers Etc. as our on-call IT service provider for several years now. They helped…read moreus set up our business servers, printers, and migration to Microsoft Office 365. Phil, Jake and Steve really care about their work and will make sure that your technical problems are handled quickly and efficiently. Equally important, the company is honest in its pricing and recommendations. Unlike some competitors, they do not recommend products and services that you do not really need. Also, they aren't going to force you to buy all new equipment and just ride on the fact that the machines are under warranty. Overall: Highly recommended for service and for purchasing new computer equipment (they are a Lenovo dealer).

The person I talked to about my computer issue was very helpful. Was able to resolve it quickly…read morewithout having to submit my computer for extensive warranty repair.

Dan is fabulous and really knows his stuff. I felt completely comfortable in his tech shop and…read moreenjoyed our conversation. He gave me extra tips on how to maintain the health of my laptop. His rate is extremely reasonable, so I tipped him 30%. I left with my laptop in working order and was a happy girl. Wouldn't hesitate to go back.

If I could give Computer-Helpers a higher rating than 5 stars I would. You will not find better…read moreservice, anyone more friendly or more helpful than Dan. I am not a computer novice. I have worked with computers and worked on repairing computers since personal computers were first introduced. My problem was I was from out of town and I accidentally dropped my work laptop causing it to malfunction. I needed someone locally who could provide the knowledge and expertise to help me get back up and running or transfer the data from my hard drive to a new laptop. I sent an email to Dan late in the evening explaining my emergency and requesting he call me to see what he could do. He did call me back and offered for me to bring the laptop to his shop in the morning. I did. Dan diagnosed the problem and determined the laptop was unrepairable. He then retrieved the hard drive and together we troubleshot the hard drive until we were able to get access to the data and start the transfer of data to a new laptop I purchased directly from Dan. This process took several hours during which we talked and got to know one another. I was impressed by his knowledge and experience repairing computers and his willingness to sit and work with me through this laptop disaster. I could not have found a better person to help me out. I believe he was likely the only place and person in the area that could have helped me out. I am so glad I found Dan and consider him not just a computer repairman, but a new found friend. Thank you Dan for your outstanding service and help and friendship.

This is the second laptop Chuck has worked on for us and we are so thankful that we found him…read more He's quick, though and reasonable. Easy to talk with and explains exactly what he found and what he is going to do in terms that are easy to understand. Highly recommend PC Service.

I've known Chuck for many years and his wife also. He help me a lot with my computer and built me a…read morefew computers. I've always had the same problem having to much stuff and bogging it down. He's always been patient with me and never put me down for me doing it. He always fixed it and never charge me a arm and leg and he gives you a price and sticks with it. I'm not looking forward for him to retire if he ever does but i've been to a few people who work on computers and he always done good with me.