I recently discovered Tech Nav. I went to their shop in need of help with my gaming computer. Previously I went to visit 3 other tech repair stores, and no one could seem to figure out why my PC was not booting. Tech Nav was my last resort, and they did not disappoint! As soon as I walked into their store I was greeted and welcomed. They were very friendly and professional. After explaining the issue I had been having with my computer, they asked if they could plug it up at one of their workstations and give it a quick diagnosis to see exactly what was happening. I was more than happy to let them and quite pleased because honestly, I expected to leave it with them for a few days before hearing back after seeing how busy they were! The technician spent some time trying different troubleshooting methods and using different tools to figure out the issue while at the same time explaining step by step exactly what he was doing and what he was looking for, which I appreciated very much. After about 15 minutes he was able to pinpoint the issue and figured out it was my processor! He had explained that usually CPU failure isn't super common, but it happens. He mentioned that he luckily had a good/working CPU on hand that would fit the socket on my motherboard so we could test and 100% verify that was the issue. I agreed and he took apart my cooler and pulled out my CPU and replaced it with the one he was testing with, then after putting it back together, hit the power button and BOOM! My PC immediately booted up like normal! I was absolutely ecstatic and relieved I was able to finally get some answers as to why my PC wasn't working! They also took the time to offer and inform me about multiple options on where to go from there. We could keep the one he replaced in the computer, which they did mention it was used, or they could order me a brand-new processor from one of their vendors. I went for ordering a new one, I even went with an upgrade! About 3 days later I received a call letting me know the part had arrived and my computer was ready for pick up! Overall, I could not be happier with the service from Tech Nav! They never charged me for any of the time they took diagnosing it either! If I could give more than a 5-star rating I absolutely would! I highly recommend Tech Nav, great service, friendly staff, knowledgeable, and great pricing!!! read more

Tech Nav - IT Services & Computer Repair Near Me - Alcoa, Tennessee

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Took in computer to be updated to Windows 11. They were busy but felt they could get on it fairly quickly. Two months later, I was told they had the parts, but had not worked on it. After visiting the shop a couple times to check on the progress, they finally started working on it. Finally it was delivered back to my home. They failed to bring the dongle to hook up the wireless keyboard, so there was a delay in the setup. When we got the computer, Windows 11 had been installed, but no product key was supplied. I had to obtain it myself which was an added expense of $78. They were supposed to install an anti-virus software, but never did and never returned my call concerning that. The unit won't wake up from sleep mode from either the keyboard or mouse, although the settings in the computer says it should. They never returned my call regarding that issue either. I do not recommend this servicer to anyone. read more

They're awesome! I've used them multiple times for video, recovery, and training. Would recommend to everyone.

These guys know their stuff and are friendly to boot. They can help you remove viruses and malware and are a great resource to put a backup plan in place. Don't overthink it. Just call and let them help you. Very affordable. read more

Charlie is the most patient person I know. If you are as technically challenged as I am he's your guy!

To say my laptop was slow is an understatement. It would take up to 30 minuets at times to get a page to open and then it would constantly buffer. Not only did Tech Nav speed up operations, they cleaned it and installed an anti-malware that is much better than what I was using. I can't recommend Tech Nav enough. Great professional service and fast! read more