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    5 months ago

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    3 months ago

    I have had horrible experiences with Spectrum mobile, internet and TV streaming from service to billing. I would never consider them again!

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    WOW! Internet, TV and Phone

    WOW! Internet, TV and Phone

    1.6
    (19 reviews)

    Had it not been for the customer service at the office recently when i went, i would be giving them…read more1 star, but the Receptionist was really helpful and actually nice! I really wish there were more cable & Internet providers in Knoxville, however there is not so basically you pick your poison. When moving into our house we actually had a choice between WOW and the other provider (which my mom hated when in her apt, so we chose to go with WOW, plus they also do not cap their data for internet). For the 1st year we didn't have any major issues, just annoyances.. we would loose connection on WiFi occasionally and for some strange reason on the cable audio would go out no matter which TV you were watching, also we kind of hated not being able to search for shows, you have to know what day and time to record, otherwise you miss out. However even with that our monthly bill was reasonable for phone, internet, cable and all the boxes we had compared to the other company. 2 months ago we decided to downgrade our cable some to save money and from there everything went downhill. The next month when I got my bill it was outrageous!! I called customer service right away questioning it and was basically told that our "promotion" had ended so all the money we were saving had ended and while we were saving a whole $13 everything else was back to full price Let's just say I was not a happy camper when I was told a month earlier when I changed my plan that I would be saving more. I then asked what promotions they had and was basically told there are none for "existing" customers only "new" customers (I had a problem with this since without "existing" customers, you don't have any), if we didn't need the Internet and phone, I would have cancelled everything right there. So I told them I was going to look for other providers and hung up. We decided to get rid of the cable completely and returned all of our boxes, which is going to save us $100 a month (and with a big family to support, that is alot). We had to go all the way to the office to return the stuff and while I was there I was talking to the Receptionist about my issues and she told me that the call center is not allowed to give discounts and if I ever had any issues to come there rather than calling because they are able to do more to help. She was also telling me that they now offer a new 1 gig Internet and with the special promotion it will be even cheaper then what I am paying now (since we use A LOT of Internet here, with at least 5 people on at all times), that it would be better than the 110 mbs we currently have. You do have to sign a 2 year contract, but hey its not bad when we don't plan on moving anytime soon and we know our price will always be the same for the next 2 years. We may get cable again one day, but I doubt it since we mostly watch things online. Over all I would recommend going to the office if the call center is unable to help you like they did me because the office is way nicer and much more helpful.

    Quite literally the worst company and customer service ever. I moved out of my apartment and…read morecancelled service. Dropped off the equipment at the Knoxville drop box and they continue to tell me I didn't drop it off and I owe them $235. I've called multiple times and can't get a single person to try and help me with this. Will never recommend or use again. You also cannot go into the office. The doors are locked and "closed to the public" and there's no in person customer service

    Verizon

    Verizon

    2.1
    (32 reviews)
    $$

    I went to this store to help my mom (a Verizon customer for 30 years) get switched over to her own…read moreaccount. We ended up with the worst possible luck. Will was the rep who "helped" us, or didn't help us. He said we had to call transfer services before my mom could upgrade her phone. So after being on hold and on the phone with the transfer services for over an hour. Will told us we must do this before she could upgrade her phone. So we did this and then got back with Will. Then he tells us we have to wait 3 months before Verizon will recognize the new account as a loyal account. He was very flippant with his responses. My mom has been a customer for 30 years and the number has been with Verizon the entire time. He was so rude and completely not customer service oriented that my mom stated that she mind as well just switch to spectrum and he shrugged his shoulders and said ok. My mom walked out on him and it was all I could not to absolutely cause a scene. This pathetic excuse for a Verizon rep should not work with customers, he is utterly useless. I walked out after my mom to calm her down. About 15 minutes later, I see him walk out the door to leave to go home. If he used his brain, which is in the lump two feet above his ass, then he could have passed us off to someone else that would have been more helpful.

    Verizon home support and technical support were amazing and positive as they helped me disconnect…read moreand change carriers to their competitors. I was so surprised at the positive experience for a customer who was leaving. I was instructed on canceling my account and returning an iPad to the official store by their staff, located in Georgia. When we went to the store to follow the instructions, the staff at Verizon, Turkey Creek in Knoxville, TN refused to take the iPad because there wasn't an account to reference. I kindly explained that I was following instructions given to me by their customer support and account people. Chad (unknown name, because he refused to provide it stating "it doesn't matter what my last name is, they won't know who I am anyways") and the STORE MANAGER David Jarnagin (also refused to provide his last name, stating "we don't do that. I won't give my name out.") were dismissive and aggressive towards my wife and 6 year old daughter. They refused to do any research and made sure to let us know they've been treating people like this for almost 30 years of experience. They said, "I'll take it, but I can't/won't give you a receipt for this. They called the customer service representatives stupid and displayed racism by saying "they're all in India, anyways. They don't know what they're doing." I clearly stated that the helpful and positive representatives I had spoken to had conversationally mentioned that they were located just South of us in Georgia. They did not like my correction that all the customer service people were not from and in India, and began speaking very in louder and hostile tones. My wife and daughter waited while the hostile men printed a return label for FED EX without providing any help or effort on their parts. I intend to follow up on if the owner condones this behavior, rudeness and racism from the employees at this corporate Verizon location.

    Spectrum - televisionserviceproviders - Updated August 2026

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