Had a wonderful experience this past Saturday at thee Verizon store here in oakridge. We can't remember her name all that she was pregnant and with a baby boy, but she help us out and got us two I-phones when we trade mine and got a early upgrade for my wife's phone. She was very help and due to her we will be returning to that store from now on. For any new phones or anything technology wise. read more

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years now, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon read more

I do not recommend doing business with Verizon. Compared to other cellular providers Verizon has to have the worst coverage I've ever used across the United States. I have a work phone that I carry with me everywhere that is a T-Mobile phone and it's older than my current iPhone 14. It works amazing compared to Verizon's. Unless the Verizon employees are thinking they might make a sale off you they are less than helpful and eager to get you out of their way so they can talk to other customers. Ive been a loyal Verizon customer for over 15 years and I am making the transition to a different phone provider. I do not know which one yet but I do know anything will be better than Verizon. I've used T-Mobile across the United States and its work everywhere I needed it except for when I'm hunting in really remote area. which is expected. as I'm writing this in the Verizon parking I had my car windows down and heard two people discussing how horrible Verizon is. One of the people was about to switch to Verizon, but luckily a lady and I saved him from doing business with Verizon. I hope with this message will help people reconsider giving their business to Verizon. Verizon wouldn't even have unlimited data if it wasn't for other cellular providers, such as T-Mobile and Sprint. read more

Got excellent service today with Kaitlin! She was very honest and sincere with the products and services and helped me with my rebate instructions. If you need a new phone go see her! I was able to get the phone I wanted for a great price and she made sure everything was taken care of properly. This is honestly the first time I have been treated so well here, I've been a verizon customer for over 15 years. Impressed!!!! read more

Verizon - Kaitlin was a super great help to me today!!! If you need help ask for her!! - Mobile Phones Near Me - Oak Ridge, Tennessee

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Im not real sure what poor reviews say--I went on a Monday and dealt with a Lady who was the TRUTH. Another guy who knew deals to the point of coming over and saving me even more $ I dunno just go in and have them tell u about these special deals bc they literally could save you hundreds i was blown away with how much better they are, than at&t, and ESPECIALLY consumer cellular I had 2 juat laugh at their turkey creek location she seemed to be pulled directly off the street with no training...and told to stand at the kiosk until they notified her she could go home. This place? i dunno...ive had BAD experiences other place, and these people legit saved me hundreds. Enough i took,time to make this read more

Kayla helped me with my new phone purchase and did an excellent job. She was fast and efficient and knew the product very well. I've heard nightmare stories of people going to a retailer instead of a corporate facility, but I have to say I encountered no problems at all. read more

Service was great, advice was spot on, left a very happy customer.... would recommend!

Joe was awesome to deal with. I recommend going to this Verizon store. They are fast and friendly!

They sold me a phone that wouldn't work and never had worked. I took it back several times and they monkeyed with it and no improvement. I finally told them I wanted a different phone and they said no, there's no known issues with phone. I said I quit and walked out and got a different cell company. Worst customer service ever. read more

This location should get negative stars. Tried to substitute reconditioned equipment as new. Lied about contract period. DO NOT GO HERE!!!! read more