We had a great experience with John from Image Communications. He listened patiently by phone as…read morewe described our need for reliable internet in a remote wooded area. He arrived on time and completed the work the same day. We are completely satisfied with the Viasat system he installed.

From the owner: Over 34 years of Legendary Customer Service in the Telecommunications, satellite TV, and Internet…read morefield.

The only Internet that's slower than this is school wifi…read more Internet constantly lags and the speed you get doesn't even match what plan you pay for. Customer support is pointless because all they do is recommend that you get the better plan. I didn't know my wifi was being processed through a TI-84 calculator because my god this is just the worst.

Horrible service. Inconsistent. They won't come pick up the coax that should be suspended coming…read moreinto my house ... it's been laying across my yard for a month and they won't send anyone out

TDS scams for payment by confusion on bill. Then after hours on line for customer service?? They…read moreagree to credit your account next month Meanwhile you have to pay your Visa this month for their mistake or down billing service. Horrible...can't understand what they are telling me about a $587 bill that makes no sense but is already posted to my Visa while I wait on phone for their billing consult. Too bad they are a monopoly in Eastern Oregon. Another company would be welcome by hundreds

Can I leave zero stars? Worst customer service!! The agents read from a script and are not helpful…read moreat all.

We were having trouble with our internet access point equipment after a move. The representatives…read moreat this store gave us great support to get things working correctly for us. We certainly appreciate their efforts since we live in a very connected world and reliable communications are important for our family!

This company has ZERO customer service. My internet and cable went out on a Monday and they could…read morenot send anyone to restore my service until Friday. They seemed to think that this delay was just fine. Needless to say I switched to another provider. After 40 days post cancellation I still have a credit balance with Xfinity. I called them. Even though I always paid my bill with real money, I am told my refund, if or when it gets here, will be in the form of a "gift card". These people are the most arrogant people I have ever dealt with. They do not know the meaning of Customer Service.

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

I moved to the area 2 1/2 months ago and have had service interruptions FOUR times. I had heard it…read morewasn't a good service provider bit I had no choice because they were my only option. But now Xfinity is coming to the area and I can't wait to switch.

I do not know who In East Tennessee has Knology , but they SUCK!!!! Oh excuse me, they are now…read morecalled WOW! There is nothing WOW! about my service. The have horrible customer service! They have had to make 4 service calls to my house in as many months and have been extremely rude. My cable and phone service went out today. My cable came back on after 30 minutes, but my phone has been out for about 4.5 hours. These jokers say, to my mother , "I know you are upset, but I have had to work on it for that long too."EXCUSE ME ??? that is your job. Then, Herb, ends the call by saying to her, " Thank you for your somewhat cordiality." The state of customer service is lovely. Their service should be called WOW! We are assholes!!!!! or WOW! unemployment sucks!! Because that is exactly what is going to happens to their employees once they lose their customers

I've had WOW for about six months. Not too many issues until my cable box went out for an hour…read moreduring the last 5 minutes of a huge football game. It went out again the following day. They won't mail a new box, you have to either pick it up or wait who knows how long on a day for someone to drop if off. Very inconvenient. The on demand is also very limited. Still overpriced. Unfortunately they are the only provider in my area available so I'm stuck.

Missy needed to add channels to one of her rentals, so we drove to Knoxville to make changes face…read moreto face. We didn't wait long, and Todd Lambert took care of us. He saved us money AND added channels for the cabin! He also gave us paper copies to use in the cabin. Since we were in the store, and we were with such a reliable, pleasant representative, Missy asked about her other rentals. Again, he looked into each account and either kept each cabin as is since it had the best package, or changed the package to save her money. The store is clean and bright. Our representative was a ten in all categories, and Husband did not mind waiting for us in a comfortable chair, reading news stories on his phone.

worst internet experience ever for almost a year now we dont get service for more than 10 minutes…read moreand have contacted them several times and they finally sent someone to fix it and now it's worse than before!! go somewhere else

Salesman lied and said a technician would come to my house and set up my tv streaming. Actually…read morelied to the extent of giving me an appointment date and time. Never showed, so I called. Different salesman says they have no techs who go to peoples' homes! Everything is done over the phone or online. Just a big lie to make a sale. Avoid DirectTV like the plague

Finally...decent Internet service. They installed ATT Fiber Optic on March 31st.....there is about…read more150-180 feet of cable laying on the ground from the street up to our house. The installer said he put in a ticket for the crews to come bury the cable and it would be about 2 weeks. it is 2 weeks later....there is no order to bury the cable...there is no way thru their web site to get resolution....or to get an install scheduled. The installer flat out lied to me......I have been on the phone for over an hour with them....then they dropped my call.......I remember a time when one could semi respect an entity like ATT...resent them with a passion