The only Internet that's slower than this is school wifi…read more Internet constantly lags and the speed you get doesn't even match what plan you pay for. Customer support is pointless because all they do is recommend that you get the better plan. I didn't know my wifi was being processed through a TI-84 calculator because my god this is just the worst.

Horrible service. Inconsistent. They won't come pick up the coax that should be suspended coming…read moreinto my house ... it's been laying across my yard for a month and they won't send anyone out

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

I moved to the area 2 1/2 months ago and have had service interruptions FOUR times. I had heard it…read morewasn't a good service provider bit I had no choice because they were my only option. But now Xfinity is coming to the area and I can't wait to switch.

TDS scams for payment by confusion on bill. Then after hours on line for customer service?? They…read moreagree to credit your account next month Meanwhile you have to pay your Visa this month for their mistake or down billing service. Horrible...can't understand what they are telling me about a $587 bill that makes no sense but is already posted to my Visa while I wait on phone for their billing consult. Too bad they are a monopoly in Eastern Oregon. Another company would be welcome by hundreds

Can I leave zero stars? Worst customer service!! The agents read from a script and are not helpful…read moreat all.

Missy needed to add channels to one of her rentals, so we drove to Knoxville to make changes face…read moreto face. We didn't wait long, and Todd Lambert took care of us. He saved us money AND added channels for the cabin! He also gave us paper copies to use in the cabin. Since we were in the store, and we were with such a reliable, pleasant representative, Missy asked about her other rentals. Again, he looked into each account and either kept each cabin as is since it had the best package, or changed the package to save her money. The store is clean and bright. Our representative was a ten in all categories, and Husband did not mind waiting for us in a comfortable chair, reading news stories on his phone.

worst internet experience ever for almost a year now we dont get service for more than 10 minutes…read moreand have contacted them several times and they finally sent someone to fix it and now it's worse than before!! go somewhere else

Had it for less than 3 months. It dropped frequently, then went out completely. My security system…read moredepends on internet and they couldn't get anyone out for 3 DAYS! The horrible bot and phone tree were even worse than their customer no-service. Awful company, don't do it!

I was solicited by another Frontier punk at my home in Heiskell TN today…read more I actually thought we had set something up with the previous sales crew 2 months ago but never heard back from them, anyway I told him I was no longer interested and his response was to push his tablet at me and say "I'm no longer interested"! I then told him to get off of my property and his response was to challenge me to a fight off of my property! Crazy! So rude like so many but not all young people. If your considering Frontier think it over and do your research, I think I know why they have the ratings they do. P.S. good luck speaking with someone who isn't trying to sell you something. Phone numbers do not help you to speak with a supervisor or file a complaint. I don't do reviews very often but had to say beware.

My favorite UScellular Store! It's huge. Friendly associates. Always ensure you fully understand…read more.. No hidden fees!!

Really snide customer service. Slow! I regret using Xfinity every time I have to deal with them.read more

This company has ZERO customer service. My internet and cable went out on a Monday and they could…read morenot send anyone to restore my service until Friday. They seemed to think that this delay was just fine. Needless to say I switched to another provider. After 40 days post cancellation I still have a credit balance with Xfinity. I called them. Even though I always paid my bill with real money, I am told my refund, if or when it gets here, will be in the form of a "gift card". These people are the most arrogant people I have ever dealt with. They do not know the meaning of Customer Service.

Set up an in person appointment to review our current account, was handed off to a customer service…read morerep, Ernie Berry. He was very helpful explaining all of our options with internet , and was able to transfer our cell phone service from another large carrier and saved us about $200 a month. Did not have much luck doing business over the phone or through the app, but in person was awesome!!!

I do not know who In East Tennessee has Knology , but they SUCK!!!! Oh excuse me, they are now…read morecalled WOW! There is nothing WOW! about my service. The have horrible customer service! They have had to make 4 service calls to my house in as many months and have been extremely rude. My cable and phone service went out today. My cable came back on after 30 minutes, but my phone has been out for about 4.5 hours. These jokers say, to my mother , "I know you are upset, but I have had to work on it for that long too."EXCUSE ME ??? that is your job. Then, Herb, ends the call by saying to her, " Thank you for your somewhat cordiality." The state of customer service is lovely. Their service should be called WOW! We are assholes!!!!! or WOW! unemployment sucks!! Because that is exactly what is going to happens to their employees once they lose their customers

I've had WOW for about six months. Not too many issues until my cable box went out for an hour…read moreduring the last 5 minutes of a huge football game. It went out again the following day. They won't mail a new box, you have to either pick it up or wait who knows how long on a day for someone to drop if off. Very inconvenient. The on demand is also very limited. Still overpriced. Unfortunately they are the only provider in my area available so I'm stuck.

bought a desktop pc form here only isuse is they didn't give me the password so I can't even use it…read moreand they are closed Sundays and I can't get ahold of anyone

I went to this store to help my mom (a Verizon customer for 30 years) get switched over to her own…read moreaccount. We ended up with the worst possible luck. Will was the rep who "helped" us, or didn't help us. He said we had to call transfer services before my mom could upgrade her phone. So after being on hold and on the phone with the transfer services for over an hour. Will told us we must do this before she could upgrade her phone. So we did this and then got back with Will. Then he tells us we have to wait 3 months before Verizon will recognize the new account as a loyal account. He was very flippant with his responses. My mom has been a customer for 30 years and the number has been with Verizon the entire time. He was so rude and completely not customer service oriented that my mom stated that she mind as well just switch to spectrum and he shrugged his shoulders and said ok. My mom walked out on him and it was all I could not to absolutely cause a scene. This pathetic excuse for a Verizon rep should not work with customers, he is utterly useless. I walked out after my mom to calm her down. About 15 minutes later, I see him walk out the door to leave to go home. If he used his brain, which is in the lump two feet above his ass, then he could have passed us off to someone else that would have been more helpful.