I brought my laptop in with a slightly damage case, which caused the charging port to wiggle. Still worked fine, and was more of an annoyance than anythiing. I took my laptop into Shattered Dreams on 3/16/2024. I was initially told that it needed to be soldered and needed to be ship to a company they used to handle that and that it would take 7-10 days to get it back. I was fine with that and left my contact information for when it was ready. I received a call later that day saying that was not the issue after all and that the computer needed a new palmrest. Dallas explained what needed to be done and said he would order the parts and I should get my computer back around the following Thursday.
Fast forward to today, 4/2/2023, much later than expected on getting my computer because parts were taking longer than expected. I received a call from Dallas yesterday informing me that the parts came in but he was not happy with the way it turned out. He wanted till today to have it ready, as the keyboard was not fitting back into the computer correctly. He called me earlier to let me know it was ready, but he had broken the keyboard and was ordering a new one but wanted me to have it back in the meantime. I went about 4 pm to pick it up. As I was paying I noticed a trim piece on the back that was not previously broken was obviously broken and glued back together. I opened the laptop and noticed glue around the mousepad of the laptop. I instantly brought it to their attention. They took my laptop back and cleaned it up a bit and brought it back out to me. I knew something was not right and went to my truck to test it.
Luckily, I had brought the charger with me and my truck has a standard power outlet. I plugged the laptop and noticed for starters that the keyboard was no longer backlit. As the computer started up, I noticed the mousepad no longer functioned as well. I had yet to leave the parking lot. I returned inside the store. They knew what they gave me was not quality work as they not only offered, and granted, gave, me a refund of the repair but offered me $80 on top of it. This was a nearly $1200 MSI gaming laptop, per the price listed on Amazon right this moment. This was not going to fly with me. I asked about liability insurance. Dallas informed me that he was "self-insured" and does not carry standard liability insurance. I informed him I would see him in court then as he has destroyed my property, and he knows it. I tried calling and having a conversation with him once home to see if cooler heads could prevail and he told me the computer is more than he can handle and offered $50. He then hung up on me as I informed him my next route was to tell my story on his Google reviews. read more
