This place is the BOMB! The ladies at the desk took my husband's phone in hand and in less than 10 MINUTES, wiped ALL the disruptive POP-UP ADS off of it that were driving him MAD! Naturally, I turned mine over to them and likewise, they gave ME back my phone in perfect shape!! Ads driving you CRAZY! Head on up to Shattered Dreams and they'll fix you right up. You couldn't ask for better service or nicer help!! And the price was RIGHT! read more

Shattered Dreams - Mobile Phone Repair Near Me - Knoxville, Tennessee

Four minutes was all they needed, tho the problem wasn't terribly complex. Wonderful experience especially after 20 muddled minutes at the WalMrt place where the "British/Indian" (?) guy had to repeat some words 5 times before I could understand what was being said (guy was very patient tho) - WalMrt place didn't even have the specific charging cord needed to try to test my older phone. I highly recommend Shattered Dreams store where they're used to older phones. read more

The owner was very good at what he did and had my battery replaced and helped me correct and understand some issues I was having with my volume and I was in and out of there in just about 20 minutes. read more

went in here to get a screen protector, it was good and fast. They had a dog in there scared me a little bit but overall I would 100% recommend going here again. read more

My daughter's phone was acting really crazy and really wasn't even usable because the glass was cracked and I remembered seeing this place driving by so we decided to check it out on a Saturday afternoon at 3:30... Now keep in mind she had broken the glass on her phone before and pay $200 to get it fixed off Clinton Highway... we pulled into the parking lot noticed that they closed and like 35 minutes on a Saturday and she went in and just asked because we honestly thought we'd have to bring it back on Monday... the lady at the counter was so sweet and so nice she told my daughter she could fix it in 20 minutes and it was only going to cost $120... we will definitely be recommending you guys to anybody that needs their glass replaced... you guys were so nice and pleasant and it was a breath of fresh air read more

I brought my laptop in with a slightly damage case, which caused the charging port to wiggle. Still worked fine, and was more of an annoyance than anythiing. I took my laptop into Shattered Dreams on 3/16/2024. I was initially told that it needed to be soldered and needed to be ship to a company they used to handle that and that it would take 7-10 days to get it back. I was fine with that and left my contact information for when it was ready. I received a call later that day saying that was not the issue after all and that the computer needed a new palmrest. Dallas explained what needed to be done and said he would order the parts and I should get my computer back around the following Thursday. Fast forward to today, 4/2/2023, much later than expected on getting my computer because parts were taking longer than expected. I received a call from Dallas yesterday informing me that the parts came in but he was not happy with the way it turned out. He wanted till today to have it ready, as the keyboard was not fitting back into the computer correctly. He called me earlier to let me know it was ready, but he had broken the keyboard and was ordering a new one but wanted me to have it back in the meantime. I went about 4 pm to pick it up. As I was paying I noticed a trim piece on the back that was not previously broken was obviously broken and glued back together. I opened the laptop and noticed glue around the mousepad of the laptop. I instantly brought it to their attention. They took my laptop back and cleaned it up a bit and brought it back out to me. I knew something was not right and went to my truck to test it. Luckily, I had brought the charger with me and my truck has a standard power outlet. I plugged the laptop and noticed for starters that the keyboard was no longer backlit. As the computer started up, I noticed the mousepad no longer functioned as well. I had yet to leave the parking lot. I returned inside the store. They knew what they gave me was not quality work as they not only offered, and granted, gave, me a refund of the repair but offered me $80 on top of it. This was a nearly $1200 MSI gaming laptop, per the price listed on Amazon right this moment. This was not going to fly with me. I asked about liability insurance. Dallas informed me that he was "self-insured" and does not carry standard liability insurance. I informed him I would see him in court then as he has destroyed my property, and he knows it. I tried calling and having a conversation with him once home to see if cooler heads could prevail and he told me the computer is more than he can handle and offered $50. He then hung up on me as I informed him my next route was to tell my story on his Google reviews. read more

I would give zero stars if I could. Poor customer service and it cost me hundreds and multiple trips.

Excellent service! Fast with fair pricing. Really appreciate the support and response when I had a few questions later. I don't do technology....and the owner, Dallas, has been helpful to guide me through what I needed to know. read more

This place is absolutely amazing! I had a really shitty/ expensive experience with cell cpr in maryville where I spent over 800$ on a IPhone 10S max screen replacement that had to be redone twice, the fist one stopped working, and the back glass having to be done 3 times, in a color that didn't match the damn phone, and still was never installed correctly, they left broken glass under the new back. Took it to shattered dreams because the second screen stopped working. Not only did they fix the screen, what I took it in for.. When I picked it up they fixed the back glass because, and I quote, "It was just terrible!" They even matched the color! They've fixed an 8+ that wouldn't charge and cleaned the speaker, you couldn't hear out of the ear piece. They got my Xbox fixed in less than a week. Straightened out a controller for me. They've fixed multiple IPhone 11s for me. I had a tv that got messed up and no they didn't fix it but they pointed me towards someone who could. I'm flabbergasted that this place doesn't have a 5 star review. Word of mouth round halls is that it's the best! Everyone knows they do the best work for the best price. They warranty their work and not the crappy warranties other repair places offer. They have amazing knowledgeable and helpful staff, an adorable dog to play with whilst you wait. I've never had anything other then a great experience here! read more

Very professional... quick screen replacement- great price!!! Highly recommend!!!

I would highly recommend anyone to come pay this shop a visit! friendly and beyond exceptional. Everything always works smoothly with no hassle. We are very satisfied with the service! read more

I do not recommend. It took me 3 trips to him to get it right. He was to replace my charging port on my iPhone 6s. The first time he disabled my sound, then my phone wouldn't charge at all. He didn't give me the new customer discount as promised, and while I was there he accidentally dropped another customers iPhone X!!! After the 3rd time my phone was fixed...or so I thought. Not even a month later I had to replace the phone. Very nice guy but nope!! read more

DO NOT Use this place!!! I took my cell phone to have the battery replaced. It took 4 trips back until he got it right. 1st time he disconnected the speaker. Next time the speaker was static and he told me a pin was bent ( well who did that). A day later the phone flat out died and wouldn't charge. He told me he hadn't plugged it in all the way and the battery disconnected. Now my wife can barely hear me when she calls and trying to put it on speaker gives more static than voice. I don't thinkers this guy has a clue what he's doing and I'll be damned if I would trust him again to fix what he has screwed up. To me it is either tolerate what he did to my phone or buy a New phone read more

Very courteous and thorough, although my phone was unable to be repaired (major component friend, would have cost more to repair then replace) he refunded the money we paid for a replacement screen and only charged us for the labor. I would feel very comfortable doing business with him again should the need arise. read more