Stopped in on Saturday, 5-10-25. We were immediately greeted by the only employee working. She…read moresaid that she was the only person available and that she was with another customer and it would be a 30-45 minute wait. We decided not to wait. I do want to point out that she had very good customer service skills by acknowledging us and explaining the situation. We had just come from the other Verizon store in town where we got zero recognition from the only employee working there. Would give 5 stars but I don't know why both Verizon stores only have one person working on a Saturday when most people are off.

Customer Service was 100%!!! I have been a customer for over 25 years. I needed personal and…read morebusiness service and there is a young lady by the name of Andreana Morales, who was the most professional representative I've ever come across. Andreana was able to help me get two new phones devices for my family members and assist me with my multiple line business account. Killed two birds with one stone in the least amount of time it would've took if I tried changing things myself. Andreana was extremely patient and is very knowledgeable about the equipment, product and services Verizon has to offer. If you don't know something, come in and see her! Verizon, YA GOT A DIAMOND! She's a keeper 4L!

Well this is the 3rd time writing this review! Not sure about this website , BUT I'm very sure…read moreabout the excellent customer services I had with Kaylee over at this store. Kaylee was very determined and dedicated on making sure I walked out a very happy customer. (I DID) Thank you for taking all avenues and calls to make it happen for me! It's hard to find good services these days, it was a blessing to blessed by your fantastic work ethics! Your professionalism was a treat, and your time and effort made me change my aditude instead of my cell phone company!! #WinWin P.s She even took time to follow up with me a few days later, geez get this lady a raised already! 10

aweful aweful aweful place. Go anywhere else but to this location, especially if you are ethnic…read more The front door rep is always short and disturbingly rude. I think a secret corporate representative should go there just to test how the general public is being spoken to. Ive spent thousands of dollars on this company and would expect some common courtesy at least. Also you can not reach a live representative unless you have your pin. Its like they are rigging the system so that you HAVE to go in to deal with these lower level buttholes. No thanks, after my contract ends I will be going to T Mobile.

Competent But Off-Putting…read more I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down!

Todd Derek oversells services, and does basic bait and switch. I used him one time with my…read morebusiness and noted that he takes advantage of senior citizens and others with limited technical experience. This was when he had a store in the mall which has since closed Now he meets people in their homes, but does not give estimates ahead of time -- just invoices that are generally double what other companies or consultants charge. I cannot believe he's still in business!!

Jeff the owner is super helpful and honest .He knows what he's talking about and is about saving…read morehis customers money. he always has a smile and makes u feel comfortable

We received stellar service from Wes today at your 220 Ne Beacon Dr Grants Pass, OR 97526 address…read more We recently took over a business which meant we needed to transfer the previous owners phone numbers to one of our old phones. As a result of this swap, we dropped calls. Customers kept calling our other line telling us the main line was disconnected. What a nightmare! Who knows how many crucial calls we missed? Wes flew in like Batman, sans the cape and accessories, and saved the DAY like the total superhero he is. His suggestion, we swap to a new phone. (my old phone never worked right anyway) It sounded really complicated...we needed to swap to one phone, then the other, then back again....I think Wes saw my eyes glaze over and my jaw drop because the man literally then proceeded to draw me a schematic of how this phone switchy-switch was going to happen. He brought the technical jargon down to my level. Not only was the whole process done quickly, but it was done with ZERO hiccups. I came in ready for delays and hiccups. I came in expecting no less than a two hour process. We were done in under an hour and started getting customer calls while still in the store!!! Wes also went above and beyond and got our phone to properly display our business name when we make outgoing calls. Something that I have been nagging my business partner to take care of since at last November. He even called our phones to make sure that they were working AND to make sure the name read properly. What's more; He even put the phone in the protective case for us. What an absolute legend! 5/5 stars. I appreciate the customer service, the business transition has been incredibly stressful, but with his patience, kindness and efficiency he removed one more weight from my shoulders. Thank you, thank you!!

They need more people with better customer service! If you go here you can always expect a wait or…read morefor them to close early. I hate us cellular! I asked for a text or call since there where at least half dozen people in front me. No they won't do that. Verizon will! But dammit 1 star * at least there is service at my house.

I've never seen anything like it, Raul very rude and unprofessional, my gentleman friend has been a…read morecustomer a first Sprint that T-Mobile sucked up like the rest of them for 20 years total. He would go in and even give these kids tips and they knew him he can no longer afford their overpriced phones and their service. He chose to go with another provider and wanted to cancel they would not do that for him at that store they treated him poorly in fact a few of them ran to the back of the room. I got news for you T-Mobile this is a 65-year-old man elderly with a disability. We can't even get it canceled through T-Mobile and now they've destroyed his internet his Google account and we're doing everything we can to repair it. This is a horrible store and you're nothing but snobs trust me karma will come your way. A report to the FCC will be going out, will be visiting the the department of human resources for the elderly and disabled, and we have the address and the email to the bigwig at T-Mobile he'll be getting a report of all of this you guys have ripped too many people off you just took money out of a person who has none for something that you didn't provide.

I brought my senior family member to get a phone today and the lanky bald manager/assistant manger…read morewhatever he was was very rude and argumentative and didn't want to listen to anything I had to say he wanted to be rude so when he went to the back we left and took our business else where you should not have someone like that in a role of authority 0/5 stars