Competent But Off-Putting I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down! read more

Todd took complete advantage of my wife and I. We wanted to extract photo files from the iPhone owned by our recently deceased son. He assured us that if anyone could extract photo files from our son's passcode-locked iPhone, he was the guy. It was clear, from the moment he started trying, that he was clueless. He started by asking us to give him some passcodes to try. This was a totally random approach, and I should have stopped the session right there since my wife and I had no idea what our son's passcode might be. When it was clear that this crazy approach was going down a hopeless rabbit trail, he switched to calling Apple customer service for help. After Todd spent maybe an hour on the phone with Apple customer service with little or nothing to show for it and with no further options available to us at the time, we parted company. But Todd inexplicably claimed we had made "progress" when we hadn't. And he was happy to take our money for the supposed two hours of "services" that he claimed he had provided. Needless to say, we never contacted Todd again. But hopefully we learned our lesson. We'll be more careful with the next consultant we might choose to work with. read more

Todd Derek oversells services, and does basic bait and switch. I used him one time with my business and noted that he takes advantage of senior citizens and others with limited technical experience. This was when he had a store in the mall which has since closed Now he meets people in their homes, but does not give estimates ahead of time -- just invoices that are generally double what other companies or consultants charge. I cannot believe he's still in business!! read more

I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my old 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. Needless to say I left his store after having wasted time but thankfully not money. read more

I have many different devices and needed someone to help me get some of them erased and recycled and others setup like new. Todd helped me with getting everything straightened out including helping me with password management so I could regain my sanity. I can't wait for my training on how to best use my new iPhone 11 Pro Max and iPad 7 now that the are all synced and working properly. Highly recommended! read more

Todd is great! I couldn't have setup my iPhone without him. Very reasonable and for someone like me who's not a techie thank goodness for Todd. Thank you. read more

Be warned! Derek's service is overpriced and he doesn't even do the work. He talks as if he is going to send your computer out to Apple for repair, but he really just brings it to Connecting Point. His diagnosis fee ($100) is more than double Connecting Point's ($39.99). You also have to drive your computer out to Central Point. Save yourself a lot of money and time by just going to Connecting Point yourself. I found a Connecting Point sticker on my son's computer after we had Derek work on it. Derek will also try to sell you many things you don't need (high-pressure sales). I just wanted you all to be aware you'll spend a lot more money by going to Derek/Smart Help Store. read more

This, like any business, .. Has both good and bad going on with it. Some of the employees are extremely kind nice people. And some of them are mean and sarcastic. One guy in particular is always very sarcastic and short tempered and looks like hes tired and needs a shower lol and there's another lady that always has to be extremely nosy and always make it uncomfortable when speaking with her. But there are others that are very nice and pleasant so it's not all bad. read more