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Pacific Office Automation

3.0 (2 reviews)
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3 years ago

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Printpal - Printpal Storefront

Printpal

2.0(4 reviews)
1.6 mi
•$

I had (had being the operative word here) used Printpal for 11+ years. On my last order I got…read morecartridges for my HP 8600 Officejet Pro. They did not function correctly. I called and talked to a woman on the phone. She was rude and condescending to me, said she had been doing this for 15 years and I had no idea what I was talking about. Well, I did a video which I posted to my YouTube account showing her just how wrong she was. I got the refund and then sent her an email asking if she even reviewed the video and to see that she was in fact wrong. That she discounted everything I told her, would not acknowledge anything. I told her that she owed me an apology. Do you think I got one from this entitled know-it-all? Nope, didn't really expect one either based on how she behaved. Here is a link to the video showing just how wrong she was. https://www.youtube.com/watch?v=VHQmjmplKDE&feature=youtu.be

I have been a customer with PrintPal for over 20 years and I have NEVER had this much of a hard…read moretime. Back in Dec 2018 I bought $81.80 worth of cartridges(4 cartridges -1 black, 1 cyan, 1 yellow, and one magenta)for my HP Office Jet Pro 8720 All In One. My intention was keep extra cartridges on hand. Last week I went to change the yellow cartridge and my printer said that the ink cartridge was inserted incorrectly and could not function. I tried re-installing it several times and still the error. I contacted PrintPal for a replacement/refund and they have ignored me to date. I have sent several emails and calls to customer service go unanswered. Thinking that it just may be a dud cartridge I purchased 1 brand new HP Yellow replacement from Staples and it worked right away!! So I know its the cartridge supplied by PrintPal. Two days later the black cartridge I have been using ran out and I inserted the black one supplied by Printpal and I get the SAME error!!! So I buy a Black one from Staples and it works no problem. So repeat this process with ALL 4 cartridges from PrintPal and NONE of them WORK !!!!! And I have gotten NO RESPONSES FROM PRINTPAL ! I am certain that PrintPal programs the chips on the cartridge NOT to function after the 180 days refund limit!!!!!! A BUNCH OF TOTAL BS. PRINTPAL, you have lost NOT only ME as a Customer but I will make sure I tell everyone in my business circles NEVER TO BUY FROM YOU !!!!!! FURIOUS !!!!

Pacific Office Automation - officeequipment - Updated May 2026

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