Jennie Anderson runs a great shop and is super friendly, freedom loving, and accommodating…read more I can email a print request to Jennie, and the print request is ready when I arrive. If she has a question, she responds quickly. The quality is perfect, and the cost is reasonable. I've been sending printing request to Jennie for years, and I'm always happy when I pick up the prints.

This printer does business card and any comical printing you need…read more The work they do has been done right and for a good price. The order was done by the day and time they said it was going to be done at. They are easy to work with and they can help you with the layout. The store is set up to get you in and out quickly.

At least one star for this kind employee 2018359. I did like the back to school deals and found…read morethe value good. My overall experience is a 0/5 stars because of the poor quality customer service, display of the store and lack of items for sale. I went in this store on a Sunday after looking at the new weekly offers hoping they'd be stocked up with what they advertised. When I arrived right when they opened, I asked the guy with dyed hair in the front and a mask on where I can find a specific item (post it dispenser) and he told me to go to aisle 2 where post its were. I would have appreciated if he actually took me to the item as he was not doing anything but standing there in the first place. I went to look for the post it dispenser only to be greeted with low stocked shelves and not the item I was looking for. I perused around the store and enjoyed adding items to my cart and then took a dispenser to the front cashier (2018359) he tried his best to help me get the post it dispenser I was looking for by looking at the SKU, showing they had it in stock and directed me to the person I already interacted with when I arrived. He walked me to the post its and I asked if he can look in the back. It took about 2-3 minutes and this employee walked right by me to the cashier 2018359 and delivered the post it dispenser. As a customer I would have appreciated if this employee connected with me more by bringing what I asked directly to me instead of acting like I was a bother or nonexistent. I also would have appreciated if this employee actually brought more than just my item out to add more to the shelves in case other customers like me wanted to buy it. This makes the customer experience AND the employee experience more enjoyable because it is efficient to make sure stock is out for customers to get. I surely hope this Staples is receptive to feedback and makes some positive improvements to make customers feel welcome with good interactions so customers want to come back to shop here.

Went in for an Amazon return. Small item in a small bag. The lady that helped was not friendly…read more(that's fine, maybe she was having a bad day), but I told her I didn't need the small bag back and she could throw it away, she acted like it was a huge imposition when there was a trash can right underneath her. Customer service is dead.

Axel and Nathan went out of their way to be helpful to me. I am somewhat technologically…read morechallenged and they helped me step by step to get the copies I needed, as well as a shipping label. Straight A+on customer service. Thank you Axel and Nathan! They deserve a raise!

(Axel & Anthony) stars, are great! Daniel was the worst, -- negative star, he's the assistant…read moremanager, don't catch him on a bad day! Mary, the manager is nice but seemed so stressed she can't really be in the moment. When we asked them to fix mistakes they did as long as it doesn't come to them having to do any refunding of money for their mistakes. I would have given a half a star if it were possible. The manager(s) won't have anything to do with great customer service‼ My hope is because of this review they would reconsider their behaviors and policy(s) on how they treat customers, but I very much doubt they will. In general I give the whole store out of 5.

Very professional and trustworthy store! Had a problem with a damaged shipment and had it not…read morebeen for the help of Jennifer and the staff at this UPS Store, it would have been a nightmare. Even when something is well packed (which they did as well!), problems can happen in shipment. They made sure to walk through the process with me and see to it that things went smoothly. I my opinion, they went well beyond the call of duty. I highly recommend this store and hats off to the owners and management!

went in today to mail a flat painting. weighing less than a pound. 20"x16" quotes $268.00!!!!!!!…read morethat is absolutely beyond insane. I said no thanks and she told me "good luck". took it to the post office, ONLY $22!

I was really disappointed with my experience here. I had an appointment scheduled two weeks in…read moreadvance for 8:30 AM to start designing my business logo. When I arrived, the coordinator had the wrong idea about why I was there. He said, "We talked about this package, right?" I said no, it was a different one. He repeated that he thought I had selected the other package, even after I pulled out my phone and showed him the message confirming what we had actually discussed. Still, no real acknowledgment of the mix-up. Then he told me, "He won't be here until 9," referring to the person I was supposed to meet with. I reminded him we had agreed on 8:30. He asked if I wanted to wait or come back tomorrow. I simply said, "No, I'm going to leave." I had taken time off work for what was supposed to be a quick 20-minute appointment. I don't have the flexibility to just wait around or reschedule on short notice. What frustrated me most was the complete lack of accountability--no sincere apology, no ownership of the mistake, and no effort to make it right. Owning up to an error goes a long way in customer service, and that was completely missing here. I left feeling like my time and business didn't matter to them. Leaving 1 star because the lack of preparation and accountability turned what should've been a simple, exciting meeting into a frustrating waste of time.

There the best and really step up to help during these tough times…read moreFast service and great service

I love this print shop. Everyone is so nice and helpful…read more Great personal service too.

I was panicking about getting materials printed at the last minute and the ladies working welcomed…read moreme with open arms even though they had just closed a couple minutes before I walked in! That's dedication to your work! They lived up to their name and printed my materials very quickly! Highly recommend them!

Just an all around good spot with friendly, helpful employees…read more I'm kind of a regular there, but needed help today. The app showed they had a product in stock, but I struggled to find it. The manager walked me over, mentioning it's a popular item and that's sometimes online stock isn't accurate. Luckily they were in stock. I mentioned it was cheaper online and he said "No problem, we'll match it at the register." Stoked to find quick help who was quick to offer the better price. It's small things like this that keep me loyal to certain places.

I call to see if they have rental forms & "yes" they do!! Thanks so much & for answering the phone…read morequestion;)

I came to Brian with a very technical, last minute request. He was able to render multiple designs,…read moremessage back and forth quickly to make small changes until it was perfect, and then delivered exactly what I envisioned on time. Have used his services in the past, and I will again. He's an honest hard working Christian man.

great owner, very friendly service they are also really helpful with making your company logos…read more will always do l business with them

This is the best local print shop around no one does it like Rogue Come down for all of your…read moreprinting needs :) I stand behind local business we have the best in the world in the rogue valley no one cares about customers as much at this place does

I GET IT! This IS why you BUY LOCAL! I haven't felt a need to contribute my measly opinion In quite…read moreawhile however now, I HAVE TO! Having the absolute pleasure of contributing my hard earned money with this HARD WORKING LOCAL BUSINESS has been my greatest investment this year. The effort that was put in for my order, that was on a moments notice, was extraordinary! I am literally in tears and awestruck by what this business did for me. I will never be able to show enough gratitude to Chris and everyone else at Rogue Print Shop. You made one Elbow's holiday season PERFECT!