I went to Staples a couple times and I've always had a really good experience with this specific…read moreworker. Leesha is absolutely amazing. Every time I come in she is the only person upfront working as a cashier and an Amazon return returns. Today I witnessed her ask for help multiple times and no one came to help her. She was still quick and asked me about my day and my plans for the weekend. amazing customer service regardless of her being visibly stressed. there were at least 15 people in line for both. Give her a raise!!! Disappointed in staples. Proud of leesha.

At least one star for this kind employee 2018359. I did like the back to school deals and found…read morethe value good. My overall experience is a 0/5 stars because of the poor quality customer service, display of the store and lack of items for sale. I went in this store on a Sunday after looking at the new weekly offers hoping they'd be stocked up with what they advertised. When I arrived right when they opened, I asked the guy with dyed hair in the front and a mask on where I can find a specific item (post it dispenser) and he told me to go to aisle 2 where post its were. I would have appreciated if he actually took me to the item as he was not doing anything but standing there in the first place. I went to look for the post it dispenser only to be greeted with low stocked shelves and not the item I was looking for. I perused around the store and enjoyed adding items to my cart and then took a dispenser to the front cashier (2018359) he tried his best to help me get the post it dispenser I was looking for by looking at the SKU, showing they had it in stock and directed me to the person I already interacted with when I arrived. He walked me to the post its and I asked if he can look in the back. It took about 2-3 minutes and this employee walked right by me to the cashier 2018359 and delivered the post it dispenser. As a customer I would have appreciated if this employee connected with me more by bringing what I asked directly to me instead of acting like I was a bother or nonexistent. I also would have appreciated if this employee actually brought more than just my item out to add more to the shelves in case other customers like me wanted to buy it. This makes the customer experience AND the employee experience more enjoyable because it is efficient to make sure stock is out for customers to get. I surely hope this Staples is receptive to feedback and makes some positive improvements to make customers feel welcome with good interactions so customers want to come back to shop here.

(Axel & Anthony) stars, are great! Daniel was the worst, -- negative star, he's the assistant…read moremanager, don't catch him on a bad day! Mary, the manager is nice but seemed so stressed she can't really be in the moment. When we asked them to fix mistakes they did as long as it doesn't come to them having to do any refunding of money for their mistakes. I would have given a half a star if it were possible. The manager(s) won't have anything to do with great customer service‼ My hope is because of this review they would reconsider their behaviors and policy(s) on how they treat customers, but I very much doubt they will. In general I give the whole store out of 5.

I use this FedEx when I'm on business in Medford. Mary and her team have always given me…read moreexceptional service. Since I usually don't have a lot of time, they always rise to the occasion.

This place is beautifully staffed with smart, friendly, EFFICIENT people. It is very…read morewell-organized. They help me so fast my head spins -- and I float out with a BIG smile!!!

Package lost and not delivered. Package contained medication for my dog. He is suffering because…read moreUPS screwed up.

I was really disappointed with my experience here. I had an appointment scheduled two weeks in…read moreadvance for 8:30 AM to start designing my business logo. When I arrived, the coordinator had the wrong idea about why I was there. He said, "We talked about this package, right?" I said no, it was a different one. He repeated that he thought I had selected the other package, even after I pulled out my phone and showed him the message confirming what we had actually discussed. Still, no real acknowledgment of the mix-up. Then he told me, "He won't be here until 9," referring to the person I was supposed to meet with. I reminded him we had agreed on 8:30. He asked if I wanted to wait or come back tomorrow. I simply said, "No, I'm going to leave." I had taken time off work for what was supposed to be a quick 20-minute appointment. I don't have the flexibility to just wait around or reschedule on short notice. What frustrated me most was the complete lack of accountability--no sincere apology, no ownership of the mistake, and no effort to make it right. Owning up to an error goes a long way in customer service, and that was completely missing here. I left feeling like my time and business didn't matter to them. Leaving 1 star because the lack of preparation and accountability turned what should've been a simple, exciting meeting into a frustrating waste of time.

Terrible business practices. I provided my own art files, still had to pay an art design fee. After…read morethe additional fee they spelled the name wrong. Then wanted to charge me more than the original price I paid to remake the product that they misspelled. They pass their incompetence on to the customer. I would never try to do business with them ever again.

I love this print shop. Everyone is so nice and helpful…read more Great personal service too.

I was panicking about getting materials printed at the last minute and the ladies working welcomed…read moreme with open arms even though they had just closed a couple minutes before I walked in! That's dedication to your work! They lived up to their name and printed my materials very quickly! Highly recommend them!

Just an all around good spot with friendly, helpful employees…read more I'm kind of a regular there, but needed help today. The app showed they had a product in stock, but I struggled to find it. The manager walked me over, mentioning it's a popular item and that's sometimes online stock isn't accurate. Luckily they were in stock. I mentioned it was cheaper online and he said "No problem, we'll match it at the register." Stoked to find quick help who was quick to offer the better price. It's small things like this that keep me loyal to certain places.

I call to see if they have rental forms & "yes" they do!! Thanks so much & for answering the phone…read morequestion;)

I came to Brian with a very technical, last minute request. He was able to render multiple designs,…read moremessage back and forth quickly to make small changes until it was perfect, and then delivered exactly what I envisioned on time. Have used his services in the past, and I will again. He's an honest hard working Christian man.

great owner, very friendly service they are also really helpful with making your company logos…read more will always do l business with them