I had (had being the operative word here) used Printpal for 11+ years. On my last order I got cartridges for my HP 8600 Officejet Pro. They did not function correctly. I called and talked to a woman on the phone. She was rude and condescending to me, said she had been doing this for 15 years and I had no idea what I was talking about. Well, I did a video which I posted to my YouTube account showing her just how wrong she was. I got the refund and then sent her an email asking if she even reviewed the video and to see that she was in fact wrong. That she discounted everything I told her, would not acknowledge anything. I told her that she owed me an apology. Do you think I got one from this entitled know-it-all? Nope, didn't really expect one either based on how she behaved. Here is a link to the video showing just how wrong she was. https://www.youtube.com/watch?v=VHQmjmplKDE&feature=youtu.be read more

I have been a customer with PrintPal for over 20 years and I have NEVER had this much of a hard time. Back in Dec 2018 I bought $81.80 worth of cartridges(4 cartridges -1 black, 1 cyan, 1 yellow, and one magenta)for my HP Office Jet Pro 8720 All In One. My intention was keep extra cartridges on hand. Last week I went to change the yellow cartridge and my printer said that the ink cartridge was inserted incorrectly and could not function. I tried re-installing it several times and still the error. I contacted PrintPal for a replacement/refund and they have ignored me to date. I have sent several emails and calls to customer service go unanswered. Thinking that it just may be a dud cartridge I purchased 1 brand new HP Yellow replacement from Staples and it worked right away!! So I know its the cartridge supplied by PrintPal. Two days later the black cartridge I have been using ran out and I inserted the black one supplied by Printpal and I get the SAME error!!! So I buy a Black one from Staples and it works no problem. So repeat this process with ALL 4 cartridges from PrintPal and NONE of them WORK !!!!! And I have gotten NO RESPONSES FROM PRINTPAL ! I am certain that PrintPal programs the chips on the cartridge NOT to function after the 180 days refund limit!!!!!! A BUNCH OF TOTAL BS. PRINTPAL, you have lost NOT only ME as a Customer but I will make sure I tell everyone in my business circles NEVER TO BUY FROM YOU !!!!!! FURIOUS !!!! read more

I bought two ink cartridges for my HP printer, neither worked so I sent them back for a refund. Printpal turned down my request p, saying the cartridges were not the ones they sent me. They lied! Company is a scam. Suggest anyone buying ink cartridges go to a reputable company. read more

I had to get a new printer and had several backup cartridges for my old one. I order my ink from Printpal.com. With one call, they exchanged my old cartridges for cartridges for my new printer, NO hassles! Quality product and GREAT, friendly service. You may want to give them a try. read more