We lost out entire $5k investment within one year after purchasing a Viking range from Ferguson…read moreHome in Medford. It arrived damaged - the oven door never shut properly and grew progressively worse over time. There were many other issues. Some were safety related like spontaneous fireballs when the oven fan would blow out the flame on either of the back burners while propane continued to spew out. So we could not sell it even as damaged in good conscience. When we tried to contact Ferguson to seek guidance in the very beginning they immediately ghosted us and did not return a single phone call or email. We later found out that Viking's alleged two-year warranty does not apply if you live in a rural area so that was that and we eventually just had it hauled to the dump. Ferguson could have helped us but chose not to. My recommendation is to choose anyone but them.

Horrible customer service by the store manager. Very disorganized and poor communication for months…read moreduring the build of our home. Bait and switch sales approached. Promised Pro pricing in the beginning but at purchase time all MSR and no discount. Buyer beware! Took our order to a competitor at the last minute. Shame on u Ferguson.

Not sure why their rating is so low - 2 guys from Kelly's came out to haul away our old dishwasher…read moreand range, as well as deliver and install our replacements. Ordered online, was contacted less than an hour after ordering to make sure they had our correct contact info. Everything was delivered and installed/hauled away in less than 2 weeks! The installation went smoothly, the techs were personable and unbothered by my noisy dogs and small entryway - they had everything complete, level, and operational within an hour of getting the old units out. Cannot recommend Kelly's more after reading about all of the horror delivery stories from Lowe's for the same products!

I purchased a Bosch 800 Dishwasher from Kelly's Appliance in the Medford Oregon area. The salesman…read moreat Kelly's was very knowledgeable and helpful in helping us research and get the Best Quality machine for our home. They matched everyone else's deals and price. They worked with a man named Kianu the owner from "Rogue Appliance Installation" who was able to deliver, install and haul our old machine off for recycling, In just a few days. The installation was done quickly and very thoroughly. My experience was flawless and quite enjoyable. We love the new Bosch Dish machine. I would highly recommend both Kelly's Appliance and Rogue Appliance Installation.

I bought a $10,000 chair at Garrisons. Dont ask me why. I just felt compelled to because it is…read morebeautiful, modern and cool. There was a mechanical issue 3 years after my purchase. Garrison's service department came out and assessed the situation and orderd the parts from overseas. It took quite a while, which was expeted. Once the parts came back, James and Joe from the service deapartment came to my house, disassembled the chair took it back to their shop and returned it in a few hours. I was blown away by their professionalism and prompt service. My chair looks and operates like new. Thanks again, Bob

They were supposed to deliver a bed between noon and 2:30 but they went ahead and showed up at 9am…read morewhen we were still asleep. Had it been my house I would have told them to come back later. It was the garrisons by home depot in Phoenix, not central point if that makes a difference

I purchased a 'drop spreader' for fertilizing my lawn. They…read morehad none in stock so I ordered and waited until one was delivered to the store. When I was informed that it was available for pickup at Customer Service the clerk was unable to find the location of the item. I proceeded to sit back and wait patiently while she looked for the item. About 45 minutes later she finally came back to tell me that she hadn't found it yet! I was appalled that she didn't come back earlier to tell me that the wait would be this long! Eventually she found the item, 'in a place where it wasn't supposed to be' she said.... This happened at about 5 PM yesterday and I observed that customer service was practically abandoned at that time with only one lady who continued to talk on the phone looking away from me 'cuz she knew I'd be an upset customer if she acknowledged me. VERY POOR handling of my situation.. I think I'll try Home Depot next time. Perhaps they'll be better....

Do not purchase there appliances or protection plans . No help with a new Washer purchased 1/22/26…read moreused 6 times not working no help from either entity. Sorry I paid cash guess they don't care they got there money

Best Selection of anything you could want i have seen to date...and a sick ratfink collection check…read morethem out!!!

Great store, nothing else like it in the valley. Like walking into a vintage Warner Bros store, a…read moreDisney store, an amusement park gift shop and an antiques store all in one super clean location! Will now be a regular stop for me.

Brian Hall knows his stuff! He's not afraid to answer questions and will certainly stand by his…read morework. I especially appreciate that he's honest and will be frank in telling you that if you want him to repair using the cheapest parts he'll do that, but he warranty the work. I don't blame him! I told him I need to watch my budget and he said he's look for the best price on well made parts from reputable manufacturers. That's only fair. He's also a really good guy with a positive attitude. So nice to work with a repair person who isn't grouchy or touchy when you ask questions. I'm curious and if I can learn something that will help me catch a problem BEFORE is more serious than it has to be, then I'd like to do that. I think that's best for both sides of a repair issue. Be honest with Brain -- he'll return the favor and do a terrific job for you!!!

Halls appliance was very honest when inquiring about our dryer. He provided some suggestions and…read morethey worked. He offered this despite knowing if it worked we wouldn't need to hire his services. This is someone who cares about customers more than just making a quick buck. We will definitely call lupon his services in the future. Thank you.

Sturgeon Family Appliance is everything you hope a local, family-owned business will be. They're…read moreknowledgeable, fair, friendly, and genuinely so helpful. Every interaction feels personal, like you're talking to people who actually care about solving your problem rather than just making a sale. I brought in a piece from my washer that couldn't be fixed, and we couldn't find a replacement part anywhere. Instead of brushing me off or trying to upsell me, their team went above and beyond. They took the time to look it over, explain what was going on (a rat was eating my washer!!!!!!), and even suggested a few ways I might be able to fix it myself. And the best part, their advice worked. It's rare to find a business that's this honest and this committed to helping people. Ten out of ten would recommend them to anyone in the Rogue Valley looking for appliance help or expertise.

I had an appointment with them today. I waited for them to call or show up and even text them…read moremultiple times to confirm they were coming. They replied that they were (photos will be posted) but never responded again. I have to start my search to find a repair person again and wait for them to obtain the part and make it out. This will cost me time as well as money at the laundromat. A call or text to reschedule would have been appreciated.

SHANE!! hes the guy to go to! i was looking for a specific Alienware Monitor and he seen i was…read morelooking for help and Ran Over to help. took a couple of minutes but we found the box up above, and he wheeled over the ladder to assist in the sale. he had a great personality, enthusiasm, and didnt quit looking till the product was found. back n fourth, that man made sure we found what i was looking for. im truly thankful to have met Shane and that man deserves a solid raise for going above and beyond. ever need a job reference, i got you buddy!

I am going to have a heart attack if I have to go through the AI one more time. She is a "B". I…read morehad my debit card used for another person's repairs. They charged my card and had someone else's computer taken care of then he canceled his membership. I have been trying to get this taken care of with customer service for 4 weeks and I cannot get any resolution. Plus the AI screens all calls and then hangs up if she dosen't know what to do. I had my debit card used to pay for someone else's computer. I then paid for my membership with my credit card so I can get my computer. My membership was not paid. The manger told me that he would credit me because he was canceling my debit card payment, so I paid with my Discover Card. So now I paid them twice. I talked to 3 different people in Customer Care. Lucky if the AI gets you there, she patrols all their calls and decides which one she will let through. So I got my credit card debited. I still have a membership payment showing on my debit card but am told that I am not a paid member for the Geek Squad. You cannot get in touch with the store unless you go through the Telephone Police. I am frustrated. They were going to escalate this problem twice, but so far nothing has happened and we are approaching almost a month. After this year I will find someone else to do business with.

Great service. Very helpful and an excellent selection. I love all the little extras. Like two…read morestyles of spice cabinets to choose from. Lazy Suzans, silverware pull out drawers and more. So many cabinet choices and colors.

I recently ordered an entertainment console and imagine my frustration when I unboxed it and…read morediscovered one of the boards was missing SIX holes! The company I ordered it from offered me a small discount to try and find someone to "fix it" (I'm currently in a dispute with them over the entire situation). I reached out to Cabinet Connection and spoke with Dan who was very kind and told me to bring the board in for him to take a look at. He immediately said he would see what he could do and just a few days later called me to let me know the board now had all the necessary holes. I was so relieved when I assembled the console and the board fit into place perfectly! Dan was very professional, charged me a fair price, and eliminated my stress over a defective $700 piece of furniture. Highly recommend him!!!!