I purchased a 'drop spreader' for fertilizing my lawn. They had none in stock so I ordered and waited until one was delivered to the store. When I was informed that it was available for pickup at Customer Service the clerk was unable to find the location of the item. I proceeded to sit back and wait patiently while she looked for the item. About 45 minutes later she finally came back to tell me that she hadn't found it yet! I was appalled that she didn't come back earlier to tell me that the wait would be this long! Eventually she found the item, 'in a place where it wasn't supposed to be' she said.... This happened at about 5 PM yesterday and I observed that customer service was practically abandoned at that time with only one lady who continued to talk on the phone looking away from me 'cuz she knew I'd be an upset customer if she acknowledged me. VERY POOR handling of my situation.. I think I'll try Home Depot next time. Perhaps they'll be better.... read more

This isn't a complaint about Lowe's. I've shopped there for many years with few issues. That said, Synchrony Bank, the credit card company Lowe's uses has been a disaster! Keeping things simple, I immediately paid off the dishwasher I bought in December of 2025. This was the first time I'd used the card--and the last. A Lowe's employee let me take a screen shot that verified what I've tried to prove to Synchrony and I've included it in my correspondence, I've disputed the unpaid balance three times, but the documented attempts have gotten me nowhere. I'm 82 and never carry a balance, always pay in full when the bill comes in. Now I'm being hounded and my credit rating is taking a huge hit. read more

Do not purchase there appliances or protection plans . No help with a new Washer purchased 1/22/26 used 6 times not working no help from either entity. Sorry I paid cash guess they don't care they got there money read more

Lowe's Home Improvement - DO NOT BUY THERE APPLIANCES OR PROTECTION PLANS DONT WORK NO HELP RESOLVING WITH EITHER PROBLEM - Hardware Stores Near Me - Medford, Oregon

See all

The customer service and employee knowledge was very poor today. I was looking for two specific items in the garden area for quite some time. Not a single employee offered to help. When I finally gave up looking and asked where something was two employees talking with one other verbally told me which isle. When I said I had already looked there and didn't see it, there was no follow up. Then the same two employees were in the loading dock area when I went to pick up the cedar chips I had ordered and even though I asked them if they were the correct ones (and they said they were the cedar chips while they put them in my car), I got home to find out they gave me fir mulch instead. ‍ I don't have time to be running back and I'm so annoyed at my experience- I'll find another hardware store to shop at moving forward- this is so freaking basic. read more

Installers didn't seem to be very experienced. Since they came from Portland and had to drive 4-5 hours to get here they seemed to want to do a half assed job and get back home. My contractor wouldn't let them hack up the job. Pretty countertops but there would have been 1/2" or more space between the countertops and the cabinets if the installers had done it their way. But on the positive side they did allow my contractor time to put spacers down and the installers did not break any of the tile backsplash. read more

1.9 stars. At a service based home improvement store. Well at this store they have lazy workers who type into the computer that they've filled your order. But it was for a bunch of heavy stuff, so they never actually filled the order. Just made it look like it so they could keep their job. As 5 consecutive times I've went to pick up big loads that we're supposed to be ready and NOTHING. So I sit and wait an hour at least every time. I don't know how the manager of that dept keeps his job. As him and ROBERT were completely rude little babies. Who didn't want to do their job and find my order. 5 consecutive times I've folks these people have misplaced my order for more than 30 minutes. read more

After shopping around, I decided to go ahead and purchase a washer and dryer from them to be delivered a couple of weeks from the purchase. I was told I would get a call the day before. No one called. On the day of, the automated system tells me my delivery is still coming, between 8 am and 8 PM. So, I call the store multiple times- no live person, only AI. Then, I call the 800 number who confirms the delivery is coming. After this, a man with Lowe's calls me to say someone made a mistake and my delivery isn't coming that day at all and it has to come Friday instead. First of all, I took off work to wait for this delivery. Not ok. He was not concerned in the slightest, made no effort to get this delivered as promised on that day. I ended up calling the 800 number again and canceling the whole order. I could have easily went to Home Depot in the first place, and that's exactly what ended up happening. Thanks for nothing, Lowe's. read more

Came in to buy some blinds for our sliding glass door and met LIZ she was very attentive to our needs and answered all our question and took them home but they did not look right so took pictures and came back to Liz and they were defective, bless her for taking the frustration out of us and we brought them back and again her customer service was superb a genuine person who cares and we give her 10 Stars. Great assets to your company. We left with a big smile. Thanks Liz. Keep up the great work. . Price was right as well read more

Bought blocks they need a forklift to get them down; but golly no one eager to run one . How long to wait? It might be faster to make your own... go elsewhere to buy block read more

We purchased counter tops. The counter tops came damaged and when installing them, they also scratched my refrigerator. When I called for support (I purchased through Lowe's), Lowes wouldn't help me (even though they had contracted the work out) and told me to call Flo Form (from Portland), who had installed them. They sent two young men, neither speaking English well enough for me to understand them. The repairs were not good. I would advise you to find someone local if you need new counter tops. read more

Sadly the worst Lowe's I have ever been too. When you travel over 2 hrs to shop the spring sale eager to purchase my perennials and annuals I was heart broken with the condition of all the plants. I honestly wanted to cry for the lack of care so many beautiful plants screaming for help. So much staff carelessly passing by without a care in the world. Get it together Lowe's these plants are a tragic waste of time and effort from all the hard work done from the plant nursery's before they arrived to this location. read more

See all

I came looking for a certain type Monstera. I was looking around when Lorrie in the plants came up to me she asked if she could help me. We started talking she was very attentive and helpful what a kind woman she deserves a raise what a gem. She went above and beyond to help me. I ended up finding the plant I was looking for plus 2 Hawaiian Ti Leaf Plants that were both half price so I was very ecstatic with my purchases and the service. read more

See all

Although the in-store designer was great, my very expensive kitchen cabinets (made by Diamond) are of extremely poor quality (made with a staple gun that causes the wood to splinter), and the installation company they use, Belbuilt Cabinets are HORRIBLE. Belbuilt (Lowe's ONLY contractor in my area) have damaged my home (walls and flooring) and denied doing so, even though I have photos of the damage. Lowe's "customer service" call me every week, sometimes multiple times per week. They ask the same questions over and over again until they make me upset. Belbuilt Cabinets have denied the damage to my home and Lowe's has now offered me a fraction of what I have to pay the electrician for moving outlets (that didn't need to be moved if the cabinets had been correctly installed in the first place), in the form of a "gift card." I don't want a gift card from Lowe's and certainly not when I still have to pay the electrician or face a construction lien against my property! This doesn't even take into account that my kitchen has remained unfinished for almost a year while this has been going on! Lowe's has sided with their scam contractor over their customer, in spite of TONS of photos I've sent them showing the shoddy workmanship, sloppy installation, and damage to my home. STAY FAR AWAY FROM LOWE'S AND THEIR SCAM CONTRACTORS! read more

See all

Phone service is terrible, I was on hold for over an hour getting transferred over and over again hung up on it's like they didn't want to answer one simple stock question so I don't have to drive 60 mins to just check. read more

Used to be the best big box store in the valley years ago, now the worst. The nursery dept went from excellent to abysmal and sad. Understand a new CEO took over the company some years back to "make the company more competitive." He laid it waste. I do think they sell chewing gum at the counter. read more

I had to pick up an order for delivery, and there was a snafu. It was fixed quickly. But it was an avoidable error on the store's part. Double check your order numbers by writing them on paper. Do not rely on your phone number alone. Other than that, it is like most any other Lowe's - lotsa over-priced stuff, and some great finds if you're lucky. read more

I bought a new Honda self-propelled lawnmower and after using it a few times experienced hard warm restarts. The engine seems to siphon raw gas out of the air-cleaner and down to the ground UNLESS I turn off the fuel when emptying the bag. I have called and been sent to a cashier who could not help of course and now here I sit , broken hearted and I definitely would not recommend this Lowes to ANYONE! I just now was on hold till they just hung up. Last trip to Lowes for me! read more

This is a horrible environment regarding masks. First of all, some of the employees were wearing a mask below the nose. Not helpful. And Lowe's obviously doesn't enforce the state mandate of wearing masks since there were way too many customers not wearing any. When asked the checkout clerk about this, he said "well, we can't make people wear them." That is not true. That's a cop out. We didn't feel safe and will not be returning to Lowe's. read more

Had a 6' cedar fence installed and the employees had no clue how to build a fence. Was a total nightmare. 3 yeas later my fence is falling down. Paid 11,000 dollars and Lowe's won't do nothing about it. Spend your money somewhere else don't waist your time with Lowe's in Medford OR read more

Was ready to upgrade my kitchen appliances...so I had looked at both Lowes and Home Depot, went online read reviews/prices...since price match is available at both Lowes was closer, so I went in on a Fri. 1/10 Apx 11:30a, there were 3 sales associates, 2 staring at the computers at the counter...no customers..I needed a measuring tape (they had 3), waited...nope, I must have been invisible..so went and got one from Tools, got a measurement I needed, was ready to order/buy a Samsung Refrigerator.....waited....waited.....finally I returned the tape measure to the tool dept and left the store went to Home Depot purchased 3k in refrigerator/stove/microwave appliances... read more

Lowe's Home Improvement - Proof. - Hardware Stores Near Me - Medford, Oregon

Another poor customer service review which Lowes could careless...We will never use Lowes again and we will exclusively use Home Depot for better service product. read more

The store isn't bad but the staff consists of a bunch of inbred hill billies who have the gall to look down on and pass judgement on whomever and whenever they please...not cool. read more

Just walked out after 3 pages over head, cart loaded, only needed one more cabinet one more...you lost $$$, and a customer. Not coming back. read more

Lowe's provided 2 x 4 x 8 studs, straight at reasonable prices showing quality grain. The vendor is to be commended for such choice wood. read more

Lowe's Home Improvement - Quality Wood. Reasonable priced - Hardware Stores Near Me - Medford, Oregon

Ordered a new refrigerator. It came on time. Lowe's was very communicative about precisely when it would arrive. They were quick and efficient and friendly. Even gave me tips on for easier cleaning and what not to do with it. Considering we live 3 miles off of a paved road, the service could not be faulted. Lowe's made it a pleasurable experience. Thanks Lowe's. read more

Spent about 20 minutes looking for a specific item. After 15 minutes found an associate that sent me to the wrong aisle. Asked another associate for the item and they said they were sold out, Went home and checked their website and it said they had 14 qty on hand. As I often do I just ordered the items on Amazon read more

So far no delivery today. Time window was 130pm to 530pm. Appliances are still not here but might be on tomorrow's truck. Poor business practice. Driver missed 3 deliveries today and then unloaded truck back at Lowes. My appliances may be put back on the truck...... but may not. Who knows??? This is such an inconvenience and I unfortunately have more Appliances coming. I am beside myself with anger. read more

My second home, really. I very much have a love hate relationship with the store. I love that they have everything, i hate that there's so much it makes things hard to find. I love that there's employees who know certain departments very well, but I hate having to find any employee... They're so sparse! I feel like I walk 1/2 the store before finding someone, only to find out they don't know that department but can "page" someone for me... Then I wait, and wait and... You guessed it. Wait some more. I love that they have self checkout, but hate that they normally only have one or two non SCO lanes open. I love that they have myLowes which saves my receipts, purchases, etc... But hate that I always have to ask the cashier to put myLowes info in. Overall, a decent go to spot with so many products. Guess I just wish they were more staffed and knowledgable like they use to be when it was Eagle. Still a helpful place to go when you can find a knowledgable employee for the department you need. read more

We ordered and paid cash ($790.00) for a dishwasher from Lowes on June 16th and were told it would be delivered by the 26th. A week later we received a call were told it was back ordered and would arrive on July 5th The 5th came and went with no contact from Lowe's. We called on or about July 8th and were told it was in a warehouse somewhere and would be shipped within the week. We called on July 12th and again were told it was being shipped but no arrival date to our house could be given. On July 14th we drove from Grants Pass to Lowe's in Medford and cancelled the order and got a refund and returned to Grants Pass and purchased a dishwasher from Home Depot. read more

So I walk into Lowe's looking for a gift for my man and immediately as I walk in there is a sweet set of craftsman toolboxes on display. It wasn't obvious how to purchase this large item, no like tag to take to a register or instructions so I ask an employee who is walking by. He says he is with a customer but just take a picture of the tag and show any cashier and they will bring it up from the back, in boxes, and load it up for me. Sounds great I walk up to a cashier and say I'd like to buy some toolboxes and here's a picture of the tags. She looks at me like I spoke another language. She says " what am I supposed to do with that?" I told her I have never bought anything like this here, I don't know the process, but another employee told me to show you this and you would figure it out. She huffed and puffed and looked all around like she didn't know what the first thing to do is. I must have been the very first person to ever buy something like this, from her. I am very patient at this point, that will change. So she rings me up, doesn't ask me for any loyalty card or anything although I spent $450 and leaves her register to use a phone to call someone. Her tone on the phone is utter confusion and uncertainty. She tells me it'll be a few minutes. I ended up waiting 50 minutes before those toolboxes showed up. Nearly an hour! Was it busy ? No. Was I the literal first person to ever buy toolboxes at Medford Lowe's? Suuuuuuuuure felt like it. The cashier sent multiple people back to check during my waiting. All came back with "yeah he's working on it". Turns out someone took the toolboxes to the customer service desk, instead of to me. I have no idea how long that they sat there, but what a freaking joke of a afternoon. I will go to Home Depot next time I need anything. read more

The store is fine, but the employees are not. They have way too many who do nothing. We walked up to the customer service counter to find 6 of them standing in a circle talking. None of them helped us. Finally, a woman came up and helped us. She sent a "runner" to the back to get our freezer, who took over a half an hour. WHAT?! The kid literally moved slower than a sloth. He wasn't friendly and obviously could care less about quick and efficient customer service. Whoa. This place could save a lot of money by hiring better (and fewer) people who do more than just stand around and chat! read more

Thank you to "CHRIS O" the Assistant Manager at Lowe's. I can't say enough about him . He goes out of his way to make sure things are taken care of. He went above and beyond with his customer service. Even when an outside company was involved . He followed through when they tried to drop the ball. You can teach a manager skills . But you can't teach them to be kind, have character and care about their store/people. And to take time out of their day / lunch to make sure things are made right like Chris did , even for us an out of town customer. That's who he is. Thank you, my husband and I are very grateful! :) read more

Yet another bad review of this store to add to the many. Placed an order for curbside pickup the night before I wanted to receive my items. The next day came and went and still no email that my items are ready. The location was open for 16 hours. 6am to 10pm. I have a hard time believing that so many people went through the curbside pickup, that no one could find the time to get my order ready in those 16 hours. I ordered two things. I thought the whole point of curbside was to receive the items the day you placed the order. If I wanted to wait 2-3 days, I would have just bought it in person or had it shipped. Every other curbside pickup at other stores I've done during covid has been ready in a few hours max. Disappointing not to have my items going into my 3rd day. read more

I bought a trailer back in November I spent 12k in 1 day here got side by side trailer and soft enclosure all on nov 26th 2022 the trailer is still not here or even being shipped to the store I have called the store 6 times and they say they will call manufacture to get it fixed and call me back I get nothing back I call the manufacturer my self they find nothing on my order and say the store needs to call them but yet the store won't work with or make a decision to give me another trailer for wasting my time for 3 months not a good store and horrible management and still waiting for my trailer to even be shipped to store and no help from workers or managers read more

I have had the worst time with customer service in Medford since I moved a month ago. Today I went in to return something at costumer service, (long line) and I wittiness the most cheerful, helpful and kind cashier. She answered phones ringing off the hook, and took care of the line of returns better than I've ever seen anyone, ever, and was legitimately happy to do so. Her name was Jazmine, and she deserves a raise. PS: My other times shopping at this Loews this month have been successful, and everyone I spoke to was helpful. (Way better than the Home Depot) read more

Online ordering followed by curbside pick up is awesome. Everyone is so nice and accomodating. Plus...the fact that Lowes offers our military and veterans a 10% discount puts them ahead of their competitor, HD. Thank you Lowes read more

The store disregards mandates requiring customers to wear masks. Some of the employees were wearing a mask below the nose. Lowe's doesn't enforce the state mandate of wearing masks as many customers didn't have a mask on. After seeing that about half of the customers weren't wearing masks, I left the store without purchasing what I needed. I hope the state penalizes them. read more

Well, after six weeks, our Trex Deck is in! It was a very painful process, one that I would never do again! We are still waiting on our warranty for it, from the Lowe's Manager in the Medford store. She keeps promising us that she will email it to us by the end of the day, but of course, we still do not have it. We will never set foot again in a Lowe's store. Our subcontractor is using pictures of our deck, to sell his services, (mind you he has a broken back). He did not ask our permission to do so, I believe this is illegal. We also will never do business with those people as well. Happy to be done with them! read more

I am so pissed off at Lowes its hard to think straight.I went to Lowes for some plywood and hardware today At the checkout i handed the clerk my visa card and militay ID he would not give me my 10$ discount even a supervisor would not do it ,Im a 100% disabled Vet ( Vietnam) Lets all vers refuse to do bussiness with them I heard thy are closing a lot of stores and now i know why ,wosrt custermer service ever.All vets should let Lowes know thar there conduct is the worst read more

I have been waiting for two hours in the paint department for a color match that they still can't get it right don't go here unless you don't have anything else to do. I now have to go home and get another paint chip off the wall. I will not ever go back to Lowe's for paint again. read more