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    Oregon Hot Tub - Medford

    3.0 (10 reviews)
    Open 10:00 am - 6:00 pm
    Updated 3 weeks ago

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    8 years ago

    Love the personal attention I get from this business. Best hot tub on the market....I've had mine since 2004.

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    Ask the Community - Oregon Hot Tub - Medford

    Accent Spas - showing the wet spot from the slow leak under spa

    Accent Spas

    3.8(22 reviews)
    3.5 mi
    $

    i have been here twice- both times the staff were kind, helpful and in good spirits. these days…read morewhen so many people are stressed out and not being kind or nice- i make sure to take extra time to write great reviews for people/businesses who maintain their kindness and humanity. if we were not leaving the state i would be buying my hot tub here for sure! great people, great customer service and a super cute doggie named koa :)

    last May 2025 I bought a used swim spa from accent spas. they were very attentive as long as I was…read moreinterested in buying. the day I went to look at the spa they had it wrapped and I couldn't see the edges. from what I could see the spa looked to be in good shape. they said they were refurbishing it and would paint it to match my house, so I agreed to buy it and took them the paint. they delivered it on June 5th and it looked really nice until I got close and I saw that the top all along the edge was cracked looking. they told me that they had sealed it and they assured me it would be fine. I had paid them $9995.00 and I was a little disappointed, but the transaction was done. They had to order me a cover, and it took Forever to get arriving on October 2nd. on June 26th they came out because the spa was leaking. They said they couldn't find the leak but to keep an eye on it. I had a cement pad put in to sit the spa on when it was delivered and I could tell that the spa was leaking from the drop in the water level plus I could see the concreate was wet even during very warm weather with no use of the spa. when they came out to deliver the cover, I showed them the concreate and the leak, they said that the leak must be in the very middle of the tub and to keep an eye on it. They have been out to my house 4 times total including setting it up to adjust the cover lifters and install cover, they have never addressed the leak. They just keep telling me to keep an eye on it . The tub also has bubbles on the swim end at the bottom. that research tells, me is delamination. I haven't even mentioned that to them as they are non-responsive at this point. They have waited me out because now May 2026 the warranty is over. In November of 2025 my boyfriend called them to go out to fix his spa. They went and looked at it and said they would order the part. 2 months later in February 2026 They were called and replied with , oh I guess we missed that. we will order it and let you know. it's now 6 months later and no response. I won't ever recommend this company. In fact yesterday a friend posted on face book if anyone knew a good spa company and I responded with " dont use Accent spas"

    Photos
    Accent Spas - Cracks along the top edge

    Cracks along the top edge

    Accent Spas - The cracks along the top edge of the spa all the way around.

    The cracks along the top edge of the spa all the way around.

    Accent Spas

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    Oregon Hot Tub - Medford - hottubandpool - Updated May 2026

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