i have been here twice- both times the staff were kind, helpful and in good spirits. these days…read morewhen so many people are stressed out and not being kind or nice- i make sure to take extra time to write great reviews for people/businesses who maintain their kindness and humanity. if we were not leaving the state i would be buying my hot tub here for sure! great people, great customer service and a super cute doggie named koa :)

We ordered our spa at the end of April. Accent Spas strung us along for the last 5 months, and now…read morethat we've asked for a refund, they are telling us they don't have the funds available to give us our money back. Not good at all...

** Fireplace Service/Repair Review **…read more Outstanding customer service and technical knowledge! Our gas fireplace hadn't worked properly for an extended period. On Friday, November 15 (2024), I called Orley's and was scheduled for an appointment in early December. To my surprise, I received a call a week later stating an opportunity was available and Dan could come by that day and fix the problem, and I readily agreed! Upon arrival, Dan repaired/replaced the ignitor, but a problem with the gas valve remained. Due to the age of the unit, he didn't have the component with him, but believed he may have had one at the shop. Although a new part wasn't available, a compatible valve was on hand and could be installed at a later time. After some conversations, Matt and Tammy very graciously agreed to come by after the close of business that evening, and replaced the valve! Our fireplace runs like new, and our living room was nice and toasty that weekend to spend time together as a family. Without hesitation, I highly recommend Orley's for your fireplace repair needs!

Sales staff is incredibly helpful and friendly. Always an enjoyable visit to this store and they…read morehave the knowledge to help you through whatever you need.

Tim has done two jobs for us: replaced our pump, and on another occasion he pressure tested our…read moresystem. He's great! He squeezed us into his busy schedule as he was returning to town. He's number 1!

Very competent. He came out to replace our pump during Christmas week. Knowledgeable and fair…read more We thought we had to replace the whole pump. The new pumps are very expensive. We ended up only replacing the motor which was less than 1/4 the price of a new pump. I highly recommend Tim because he is fair and reliable.

I just had my hot tub cleaned by two guys from Hot Springs Spas: Levi and Jimmy. I watched then the…read moreentire hour they were here and took notes because I thought I wanted to do the job myself in the future in order to save some money. Levi is super knowledgeable and both men worked non-stop and quickly while here. They answered all my questions and were super personable and friendly. After thinking more about it, I think I'll just have them keep coming. Good to get such great service and very reasonably priced!

My parents purchased and was delivered a Hot Springs Spa from these folks in July 2025. They are…read morestill waiting for these clowns to come back and do their final inspection so they can use it!! 2 months and waiting. My mother 75±± has been calling them regularly and they have been giving her the run around. Stay away!

Water Pro's have been so helpful my first three years of pool ownership. I bring a jug of pool…read morewater in for testing and they set me up with the right chemicals for success. Rhonda is the small, sassy dynamo behind the counter and is amazing. She figures out the problem with a few questions, grabs product off the shelf at lighting speed and sends you off with a plan. Scott and the other field techs have been terrific helping me to get filters clean and my pool open for the season. The costs for product and service are reasonable. Their expertise in pool care is unmatched.

Unfortunately, I would not recommend Water Pros. I had some questions about my service when a few…read moredays after they were here we opened the cover and the pool and spa were filthy and the spa heater wouldn't work. My request for the technician to communicate with me and let me know things like keeping your pool uncovered is better was met with rudeness and an unfulfilled promise to have the tech call me. My intent when calling was to work collaboratively so that their time wasn't wasted and my money wasn't wasted but that seems to be a problem for them because shortly after I received a letter telling me that due to "unforeseen circumstance" they no longer have the staff to service my pool. I would like to give them the benefit of the doubt but it seems too coincidental coming right on the heels of me calling them with questions based on how rude both people I talked with were. I always paid my bill promptly and would have been a loyal customer but instead I was canceled.

The folks at Cool Pool always say hello or hello, be right with you, if they're on the phone are…read morealready helping someone. They always help me find what I need and offer to carry to my vehicle when it's a heavy or big itemmm

We went in looking to see if the sell robotic pool vacuums because ours had died. The girl at the…read morecounter became annoyed when I said I was hoping they could recommend one. They couldn't. I asked about a specific brand and she said "you mean (another brand)? I so noc and repeated the brand. She looked confused so I said " have you heard of that brand before?" The acted offended and said "of course I can" in a snotty voice. She went to a computer and then yelled out "we don't carry that brand." I thanked her and she was so incredibly rude with her response. I was shocked. A simple "we don't really deal with robotic vacuums" would have been sufficient.

Lisa and Rene are thorough and competent. They go the extra mile for their customers. They are…read moregood value and affordable.

From the owner: Get every pool service you could want, from cleaning and restoration to construction and…read moreinspection. You can get an award-winning designer to work in your backyard. To top it all off, you can get a warranty for your pool. Get an award-winning pool designed by Rogue Valley Pools. We offer complete design and construction. We are an authorized dealer and we sell at wholesale prices. For all your supplies from water testing, to chemicals and equipment. Already have pool equipment and pumps? We do repairs. Call us for more information on our pump repair and testing equipment. We have everything you need to treat your pool right - and at competitive prices too. From constructing a new pool to restoring your current one, you can always count on our professionals to give you the dedicated service you deserve. Check out our photo gallery for examples of our superlative pool restoration and construction work. From removing stains to masonry work, our professionals will have your in-ground pool looking spectacular again. We can also do additional repairs to your pool. You can get your pool redesigned. If you don't have one yet, you can get the entire area for your swimming pool designed and constructed. We build it to match your desires. You can get an exotic or tranquil look to your backyard today.

This is my "go to" pool & spa company, as I really appreciate the service I get. Very professional…read moreand timely. I've had Luke (the owner) service my spa for the last 6 years and I've been super happy every time he's here. He is very knowledgeable about the pool and spa sector and has a passion for getting things done right. I highly recommend Rogue Pool. I've tried other spa/pool companies in the Rogue Valley with mixed results. One business I used would let me down by not keeping me in their schedule. Rogue Pool on the other hand has never let me down. In addition to great service, Luke has all the latest equipment to get the job done fast and perfectly. He also will make any necessary repairs without having to call in a sun contractor. He fixed a leaking spa pipe for me recently and got everything back into place without any issues. Truth...

Ken was very prompt and professional. Worked through some challenging moments on our hot tub…read morerepair. Did a great job for us. Highly recommended.