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    Hilton Landscape Supply

    3.3 (23 reviews)
    Closed 7:00 am - 4:30 pm

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    Hilton's idea of 6"-10" Rock. Paid for over 50% not what I ordered.
    José R.

    Just had a delivery made and it was an absolute nightmare. I ordered 6 tons of 6"-10" granite for rip rap. I was told by Chris the dispatch manager that some pieces might be slightly larger or smaller, because someone would be eyeballing the size before loading them on the truck. I told him that was fine, 12" or even larger would be fine, but about basketball size at the largest. When the driver arrived he asked me to look at the load because some of the rock was slightly larger. I was shocked. some of the rocks were boulders, over two feet in diameter, enormous. I planned on moving all the of rock by hand, and it is not feasible to move rock of this size. I asked him to call back the manager and see what the options were. The manager told him that there were no options, either I take the rock or not. At this point I climbed to the top of the truck to try to get a better idea of how much of the rock was the right size, it was incredibly difficult to gauge from the truckload what was underneath and throughout the pile. I asked him to call the manager back so I could speak to him. I was connected again to Chris, and he was most unhelpful. He said that he warned me that the size wouldn't be exact, and that he assured me that he wouldn't ship me out another load just to see if "if I liked it or not." To either pay for it, or send it back for a refund. I told him it wasn't about whether I liked it or not, it was about being delivered what I paid for. He said he didn't have time for it, and that I either take it or leave it. I asked if he could offer a discount to account for the inaccuracy of the order, and he said no, that if i take the order, I pay for it. I have no problem paying for what I ask for, but he offered no option to make it right, no second order, no remorse, nothing, made it sound as if it were my fault for not liking what they brought me. I am attaching the pictures of the load after I separated out what I could lift on my own. I estimate over half of the order is not what I paid for. I understand the difficulties that sorting rocks might be, but DON'T say you can deliver something, and then not do it. And not offer to make it right. I am thoroughly unsatisfied with this order, and after sorting it, I know I will have to pay someone to move this rock away, and pay for more rock to actually finish the project since there was nowhere near enough rock size in the actual order to do the project. Very disappointed with Hilton's and their customer service and the way they do business. I'm not saying that all experiences will be similar, but just letting folks know that they were absolutely terrible on this occasion.

    Sher G.

    Free disposal of leaves, grass, tree branches/bushes, wood, bark and more! Beats going to the dump, they are rude there and a further drive from Central Point too! Nice people inside, you have to check in first at the counterbin the office before dumping.

    one gallon plant with 3 inch deep root system. not a salable item.  died quickly.  that is my problem.  they don't care.

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    3 months ago

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    10 months ago

    Pretty cool place lots of different options and products. Staff was really friendly. We will definitely go back.

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    2 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    3 years ago

    $10 for a trash can of cut up tree branches? Will be doing business at Biomass from now on.

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    6 years ago

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    5 years ago

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    10 years ago

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    5 years ago

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    11 years ago

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    5 years ago

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    13 years ago

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    7 years ago

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    9 years ago

    Great service, product and friendly staff. Travis was knowledgable and helpful. I'll be back!

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    11 years ago

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    11 years ago

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    9 years ago

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    9 years ago

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    11 years ago

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    10 years ago

    How do i get a hold of mike without going to the office? I would like to talk about larg orders and price.

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    Review Highlights - Hilton Landscape Supply

    Free disposal of leaves, grass, tree branches/bushes, wood, bark and more!

    Mentioned in 5 reviews

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