Don't get anything unnecessary here. Do your research before visiting the store…read more Visited to change service providers after looking up plans online. Transferred an unlocked phone. The cuusyomer Service interaction was ok I just wish I didn't get Redux. I don't need it and will probably never use it.

The service I recieved from Jaxson was fantastic. His product knowledge and willingness to help was…read moresecond to none.

Great customer service, wide selection for such a small space!…read moreSo nice to have a shop closer than downtown . Would recommend this store if you want big store selection for better prices

It's not vapor wireless anymore. It's a new vape shops run by some really cool dudes. If you're in…read morethe area check them out they always got the bomb deals.

I've always had good experiences at this branch! Broke my phone today and got a new one from here…read more Was in and out in less than an hour. Trevor Tursky helped me. He was personable, knoledgeable, and efficient!

I visited the Cahill Main location during the outage. I asked why I did not receive an email…read morenotification about the outage and the manager said that they are not responsible for Verizon's failure to communicate because they were "independent" from Verizon. I asked whose name was on the wall and a customer started yelling at me from across the room and defending the salesmen. They did nothing to stop her so I told her to shut up. She then got up and came right at me saying "make me" in a threatening and provocative manner. She was very angry and unstable but the manager kicked me out of the store for telling this angry woman to shut up (which was their job), and he foolishly let her stay in the store, creating an obvious threat to others. They protected her because she defended them after they refused to do anything when she was yelling at me when I entered the store. I reported the company to DATCAP. The "executive" who handled the account said that he could not share any information about possible disciplinary action against the employee who enabled this insane interaction. In the next breath, he said that the store was an independent entity that was not under Verizon's control. This is the same lie that I was told by the store manager when I entered the store. This is a deceptive and illegal trade practice. Under agency law, the store is an agent of Verizon, and Verizon is responsible for its illegal and reckless conduct. Conversely, the store is responsible for Verizon's actions, including its failure to notify me of the outage, which cost me a client. Do not let these companies gaslight you. They do not care about your complaints, only their image. The employee in question should be fired for his failure to address this crazy woman and stop her from interrupting our conversation. He should be fired for not lifting a finger when this woman invited me into a physical confrontation. He should be fired for protecting her and asking me to leave the store because I told her to shut up. I would have never said a word if he had done his job and taken measures to protect me from this unstable, angry person. Finally, he should be fired for lying to me by saying that his store is not responsible for anything Verizon does. Whose name is on the wall?

Where to start -- I called this company and spoke with John about requesting some assistance with…read moreunlocking a phone for which I already had the unlock code. In addition to being extremely unhelpful, John was also very rude (off the charts so). Needless to say I took my business elsewhere. Einstein Wireless on the east side was able to help me with a smile -- and *free* of charge. When I called back to tell Mobile One Wireless (a) that their service on the phone was unacceptably horrible and (b) another company was extremely helpful and may get my business in the future, John was entirely uninterested. Then he hung up on me. Twice. I called back and asked to speak with a manager. At this point -- after trying to explain my concerns in a very polite, friendly way, I was spoken to aggressively and with profane language. I was threatened to be served with papers for harassment. I'm not making any of this up. I was told my phone calls were being recorded and that they knew my name. The person on the other end of the phone -- who identified himself as the owner, Rob (would not give his last name) -- also warned me not to call back, implying further retaliation. WOW. At the very least, these folks have anger management issues. At the very worst, I honestly would be afraid to run into them in a dark alley, let alone their storefront. Thank goodness I didn't actually need my cell phone repaired. And I sincerely hope no one else has to be subjected to this same kind of intimidation. There's absolutely no excuse for this, particularly not when the folks at Mobile One Wireless are expecting to be paid for performing a service. I filed a better business bureau complaint and let Mobile One Wireless know. Rob said he did not care, did not want my business, and is successful enough that he is able to pick and choose his customers. Ah, if only we could all be so lucky.

They replaced a swollen battery on my cellphone. They had to order the battery from a 3rd party…read morevendor which took a little while. Phone was taken care of in a week for an affordable place...will go back if other issues happen with other electronics

I would strongly caution anyone considering using this company for device repairs…read more I brought my son's Nintendo Switch to uBreakiFix because the game card reader was not recognizing game cartridges. What followed was an incredibly frustrating experience that lasted several weeks, involved multiple trips to the store, and ultimately left me with the exact same problem I had when I initially brought the device in. After dropping off the Switch, I received absolutely no communication from the store regarding the status of the repair. Three weeks later, I finally called and was told the device had been repaired and was ready for pickup. The store had replaced the game cartridge reader and assured me the device was working. However, when I arrived, the device was dead, and they were unable to demonstrate that it was actually functioning. Despite this, I paid the full repair cost and took it home, only to discover that it still did not work. I returned to the store, where I was told they would expedite the repair. Once again, there was no communication or follow-up. When I eventually returned, I was told that their test game worked in the device, but the game I had left with them did not. Based on this, they concluded the device was fixed and that the issue was with my game. unfortunately, none of my son's games worked in the Switch, yet every single one of them worked perfectly in an alternative Switch belonging to a friend. This clearly pointed back to an issue with the device. At this point, I requested a full refund. Rather than taking accountability for a repair that had not resolved the original problem, I was required to escalate the issue and was told I needed to bring the device back to the store for a FOURTH visit to once again demonstrate that it was not working. This was despite the fact that the store had never successfully demonstrated that the device was functioning with my games in the first place. The lack of communication, repeated troubleshooting, inability to resolve the original issue, and resistance to providing a refund have made this an extremely disappointing experience. I have spent weeks dealing with this company, made multiple unnecessary trips to the store, paid for a repair that did not fix the problem, and ultimately found myself having to repeatedly prove that I was not receiving the service I paid for. I would not recommend this company. Be very cautious before committing to a repair, particularly if something goes wrong. Based on my experience, getting a resolution or refund when they are unable to fix your device can be an incredibly difficult process.

Switched to Verizon. They were great. The provider I left was awful took 3 days to unlock my phone.read more

terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

It happens..your phone breaks I chose this location due to its close location.the place is clean…read moreand orderly. I was served quickly the agreed it was time for a new phone.i chose a good model.and she had me set up the whole process took about an hour. It was her friendly attitude and good nature that made it an enjoyable time. Dispute me having to spend money. Highly recommend this location.!

I entered your Spring Green store because I recognized the nice lady that worked for US Cellular. I…read morehad one quick question and a man approached me. No greeting. No smile. "What do you want?" Nasty. Rude. Condescending with a scowl. I told him I had a voice mail issue. His response, " I can't help you." "Call 611." A successful business treats everyone who walks through their door as a valued customer. Verizon dropped the ball.

This is really how phone companies should be. I hear my friends whine about AT&T, Verizon, etc. and…read moreI'm so grateful I discovered Einstein Wireless. For starters, the plans are cheaper than the other places. You can get unlimited everything for under $50.. if you want a little bit more, you can still pay under $60(like picture messaging). But again -- unlimited minutes. The next best part -- no contracts. I hate contracts. They lock you in, raise your rates, have stiff late-charges, etc.etc. With Einstein, if you don't pay your bill -- you'll lose service but you can just pay to reactivate it. No extra fees or whatnot attached so its much easier. Going into the store isn't always perfect and sometimes they are swamped. Going in to simply pay your bill can be a real hassle when there is a line. You're much better paying over the phone which is never too much of an issue.

I had a really good experience here. I was helped by Keyshawn, who helped me quickly get set up for…read moremobile internet. He was very friendly and knowledgeable and even hooked it up with a promo code. He was working with another woman, whose name I don't recall, but was also very welcoming and friendly. I'm glad I chose to drive to this location; the one in Janesville is awful. They didn't seem to be able to answer any of my questions. With this location, I was in and out and a satisfied customer.

This company is the worst in the world, the telephone signal is real garbage, apart from the fact…read morethat I felt , I bought two prepaid lines which were of no use to me and the next day I wanted to make a refund and they told me that it can't be done, practically, I felt scammed.