I visited the Cahill Main location during the outage. I asked why I did not receive an email…read morenotification about the outage and the manager said that they are not responsible for Verizon's failure to communicate because they were "independent" from Verizon. I asked whose name was on the wall and a customer started yelling at me from across the room and defending the salesmen. They did nothing to stop her so I told her to shut up. She then got up and came right at me saying "make me" in a threatening and provocative manner. She was very angry and unstable but the manager kicked me out of the store for telling this angry woman to shut up (which was their job), and he foolishly let her stay in the store, creating an obvious threat to others. They protected her because she defended them after they refused to do anything when she was yelling at me when I entered the store. I reported the company to DATCAP. The "executive" who handled the account said that he could not share any information about possible disciplinary action against the employee who enabled this insane interaction. In the next breath, he said that the store was an independent entity that was not under Verizon's control. This is the same lie that I was told by the store manager when I entered the store. This is a deceptive and illegal trade practice. Under agency law, the store is an agent of Verizon, and Verizon is responsible for its illegal and reckless conduct. Conversely, the store is responsible for Verizon's actions, including its failure to notify me of the outage, which cost me a client. Do not let these companies gaslight you. They do not care about your complaints, only their image. The employee in question should be fired for his failure to address this crazy woman and stop her from interrupting our conversation. He should be fired for not lifting a finger when this woman invited me into a physical confrontation. He should be fired for protecting her and asking me to leave the store because I told her to shut up. I would have never said a word if he had done his job and taken measures to protect me from this unstable, angry person. Finally, he should be fired for lying to me by saying that his store is not responsible for anything Verizon does. Whose name is on the wall?

Worst experience I've ever had at a Verizon store. Would not recommend. Salesman refused to help.read more

Had an issue with our Phones not connecting because the Spectrum guy didn't finish the job…read more Made a call and spoke to Nick Kratzke and he went through the products and services in a very professional manner, We Troubleshooted the issue and he talked me through fixing my issue and it worked, He went above and beyond to help Kudos to Nick Awesome customer service and a very nice guy to boot

We moved to a new house and needed to install several ethernet ports to it to make it modern-day…read morecompatible. We hired Correct Cabling to install the ports and run the cabling in the house. We were very happy with the service, until we realized that they billed us for several ethernet ports but only one of them worked. We tried contacting them afterward to ask to come fix it, but they never responded to our requests. So we essentially ended up paying for all the work while only one ethernet port worked. We were very sad about this as the pricing was not cheap and we expected top service given all the other reviews they have here on Yelp.