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    Integral Building Systems

    1.0 (1 review)
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    6 months ago

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    Nissa J.

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    T-Mobile

    T-Mobile

    2.8
    (10 reviews)
    $$$$

    The staff were all great! They went above and beyond in changing out a Sim chip on one of our…read morephones. They also helped with looking at plans.

    The employees at this store are incredibly rude and offer inconsistent information. I have been…read moretrying to cancel and return my WiFi equipment. The first stop at the store I had to wait while they finished their conversation with their friends (they said aloud that they had to go work for a minute) today was the second time and I brought everything they told me on the first visit. The employee today was dreadful. I didn't realize they were not open yet, the lights were on, door unlocked. I waited patiently at the counter. She came out from the back room and was very upset that I was in the store. She told me they didn't open for 6 minutes and I needed to get out. I asked if it would be ok to just wait at the counter as I have a bad ankle and am trying to not walk more than necessary. She said no because I shouldn't have even come in. She did let me leave the router and shipping stuff on the counter. I stepped outside. I didn't have a phone or watch on me, so no way to tell time. After what seemed like more than enough time, I opened the door and asked if it was 10 yet. She rolled her eyes and looked back down at her phone. I waited longer. Again opened and asked and she said, yes it has been for a while. Apparently letting me know would have been way too much work. I returned to the counter and she informed me that they do not take the WiFi equipment back and I needed to go to UPS. I asked why I was told to bring it here on my last visit and she told me I had probably talked to her manager, but she doesn't take equipment back. I had a question on what all needed to be returned and she told me she also did not handle that. When I got back to my car it was 10:07. She made me stand outside past when the store opened only to tell me she wouldn't help me. She could have told me that before making me stand outside. I would NOT recommend going to this store. I doubt they ever actually assist customers.

    Verizon

    Verizon

    3.5
    (10 reviews)

    I visited the Cahill Main location during the outage. I asked why I did not receive an email…read morenotification about the outage and the manager said that they are not responsible for Verizon's failure to communicate because they were "independent" from Verizon. I asked whose name was on the wall and a customer started yelling at me from across the room and defending the salesmen. They did nothing to stop her so I told her to shut up. She then got up and came right at me saying "make me" in a threatening and provocative manner. She was very angry and unstable but the manager kicked me out of the store for telling this angry woman to shut up (which was their job), and he foolishly let her stay in the store, creating an obvious threat to others. They protected her because she defended them after they refused to do anything when she was yelling at me when I entered the store. I reported the company to DATCAP. The "executive" who handled the account said that he could not share any information about possible disciplinary action against the employee who enabled this insane interaction. In the next breath, he said that the store was an independent entity that was not under Verizon's control. This is the same lie that I was told by the store manager when I entered the store. This is a deceptive and illegal trade practice. Under agency law, the store is an agent of Verizon, and Verizon is responsible for its illegal and reckless conduct. Conversely, the store is responsible for Verizon's actions, including its failure to notify me of the outage, which cost me a client. Do not let these companies gaslight you. They do not care about your complaints, only their image. The employee in question should be fired for his failure to address this crazy woman and stop her from interrupting our conversation. He should be fired for not lifting a finger when this woman invited me into a physical confrontation. He should be fired for protecting her and asking me to leave the store because I told her to shut up. I would have never said a word if he had done his job and taken measures to protect me from this unstable, angry person. Finally, he should be fired for lying to me by saying that his store is not responsible for anything Verizon does. Whose name is on the wall?

    Worst experience I've ever had at a Verizon store. Would not recommend. Salesman refused to help.read more

    Integral Building Systems - security - Updated June 2026

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