Overall I am extremely unsatisfied with this company. There is a general slow response time and lack of regard from staff members, which makes me think that in the case that I would need a loan in the future, I would never want to use their services for a real estate transaction when quick turn-around time is everything. They are difficult to get a hold of, impersonal (you'll get a robot voice after no one answers the phone every time you try calling), and you may get flat out ignored by them for weeks like I was.
Terry Brown ignored my texts for WEEKS when I was first trying to sign up (he is apparently too busy for phone calls), then after many, many attempts to get in contact with him, I get a lame apology saying he's so busy and didn't recognize that I was a potential customer of his. (He thought I was a spammer or something). Anyone who is too busy for me and ignores me when I am paying them money and using their services does not deserve my patronage. - BUT - because I was a naïve student and they were highly recommended by my Real Estate Elevated coaching program, I reluctantly paid them the $1000 to get a loan that I felt was indeed premature at my stage of education and training. When I submitted all the required forms online and everything looked good, I was never informed that the pre-approval process actually was NOT complete, so after waiting for WEEKS AGAIN to hear a response if I was approved or not, I find out I wasted all that time waiting. No one had notified me that the paperwork was still insufficient. No email, no calls, nothing.
When I quit the coaching program and realized I didn't need the loan after all, I email Joram saying that I have changed directions and no longer need the loan. He says ok and directs me to some generic email address for refunds. I email that and no one responds for another week, then I call, then Joram gets back to me after all and now all of the sudden they have a "no refund after 7 days" policy that was complete news to me...
This company gladly takes $1000 from students who most likely don't have the money to spare to begin with, then delays the process for as long as possible, so that they can keep your $1000, not making it clear enough that there will be no refund, regardless if you finish the pre-approval process or change your mind and decide not to use them for your loan after all.
This is criminal in my opinion. Shame on you USAPrivateMoney! read more