The two technicians arrived at the appointment time promptly and were friendly and professional. They worked well as a team - one stationed at the meter while the other checked our water systems to find which one was the culprit. Within ten minutes of their arrival, the leak was found. Their quick investigation as to the source was impressive! Thank you!! :) read more

Extremely unhappy with the work and interaction with USA Leak Detectors. They came to my house and did find a leak under the house. They wrote up a report saying "Active leak was identified within the interior pressurized supply line serving the kitchen. Leak location has been identified and marked for corrective repair." The image attached is what they included which is inside the house. Since this company doesn't do repairs, I had Jazz Plumbing come in. Their technician said the report was insufficient and they'd have to do their own inspection since a piece of tape on the kitchen doesn't help them. "Prior to my arrival, the customer had received an inspection from another company; however, the information provided was not sufficient for diagnostic purposes. A full independent evaluation of the crawl space was therefore conducted." I called USA Leak Detectors to say I shouldn't have to pay them since their work was deemed insufficient. They said they'd call me back. They continued sending me invoice reminders, so I called them back, they said they'd have their manager call me, but nothing. Today I got a call from debt collectors threatening legal action against me. USA Leak Detectors said they called, left messages, and emailed me multiple times to try to work it out, but I have zero messages or emails from them. It's very possible they left emails and messages to someone, but it wasn't to me (and apparently they have the right contact information when it comes to debt collection). I was also told it's not their fault if the other company (Jazz Plumbing) wasn't capable of understanding the report. Yes they found the leak, but it's not worth the risk of getting an insufficient report, sloppy communication, and threatened with legal action. read more

USA Leak Detector - Only photo provided in the report - Plumbing Near Me - Hayward, California

They came out once and said I needed to shut off the irrigation system for a few days to make sure that wasn't the problem - which it wasn't. The next week, they missed their scheduled appointment and when I called they said the technician had gotten held up by a gas leak. They rescheduled again for two days later and missed that appointment as well. When I called to ask what was going on, they essentially said they couldn't help me. I'm not sure why their story changed from Tuesday to Thursday. Complete waste of time and terrible customer service. I think if you're not an easy problem they don't want to deal with you. Maybe you'll have better luck. read more

Had a gas line leak. They came out right away. Found the leak quickly and sent a tech out the same day to fix the problem. They were fast and efficient. Highly recommend. read more

I had two different leak detection companies fail to locate the source of a water leak in a four story residential building. I was paying a contractor to be onsite, so time was money. And the leak was holding up the job being completed. USA Leak Detector came out the same day and located the leak within 90 minutes of being onsite. They were professional and had tools that the other leak detectors didn't have (or chose not to use). They didn't charge me a surcharge to drive onsite and assist me. They are my preferred leak detection company, I absolutely recommend them for anyone who wants a job done right the first time. read more

Called USA Leak Detector on a Sunday night, they were able to come out a couple hours. Steve was the one who came out and was able to find the leak. Unfortunately it was under the drive way and didn't want it tore up so trenchless was recommended. Steve was accurate, helpful, and service was great. They team up with Plumbing guys out of Hayward to get the new water line replaced. I would highly recommend USA Leak Detector over American Leak Detection or other companies. read more

Steve and Khalil responded quickly and on time to address our issue. They were diligent and thorough and explained things very well. They were able to get a plumber out conveniently and quickly. Thank you! read more

I hired USA Leak Detector to find a leak that was wasting 1,100 gallons of water per day. It was not obvious where the leak was because the water was going into a french drain. I will award a 3.5 star review overall and round-up to 4 stars. I was very pleased this problem was resolved as another company could not find the leak. However, some organizational improvements will significantly enhance the customer experience. Pros: * Answered phone on the weekend to organize an initial visit * Told me about the opportunity to petition the water company to refund a portion of the wasted water. I didn't realize this was possible. * Found TWO leaks which were responsible for the wasted water. Another company came out the day before and was unable to locate the source of the leak. * Techs were friendly and pleasant when they were here Cons: * Several visits (like 4 or 5) over 2 weeks were needed to find the leaks. I think some of the visits could have been eliminated with better planning. For example, be prepared to install a bib on the first visit so that helium tracing can be done immediately. * The techs consistently missed the time window I was provided by the office. I know they are very busy but someone in the office should do a better job setting expectations that can be met. My bill was reduced to compensate for the delays, but better organization is needed. * Communication was difficult because it was unclear which channel I should use (e.g., text, email, phone) and with whom. This was especially frustrating as the company did not proactively schedule follow-up visits and I needed to pursue them to follow-up. * The bill was sent at the end of the project and it was wrong (too high). The problem was quickly corrected but again organization needs to improve. read more

Suspected of Scam or gross incompetence. 1) My plumber could not identify a leak in my house and told me that it might be the hot water in the wall. So I rushed to hire the real expert USA Leak Detector. Their technician has the equipment and is supposed to find the exact location of the leak, right? They determined it was not the hot or cold water. Great. 2) So they proceed to check the train next to the hot/cold water line with their equipment. Identified it was the drain pipe. The drain pipe under a sink inside the bathroom wall goes down into the sewer line below the concrete foundation. So they are aware that the drain pipe behind the wall is a problem. Did they use their equipment to scan the wall for leaks there? 3) Instead, the technician marked the floor and ground as leak locations in the report - even though the drain pipe 3 feet above ground was cracked instead. In they marked the concrete foundation ground to be open and the sewer line repaired. Then their estimate came in as $6,249.00. I have received another two quotes to break the concrete foundation and fix the underground sewer pipe as per their same report: $2,800 and $3,800. It seems that it is very convenient for their technician to mark the ground instead of the above-ground pipe leak, and then proceed to give an estimate that is totally out of line with others. 4) Another plumber came and identified not the sewer under the concrete foundation, replaced the pipe, put in a camera, and showed no leak below the ground sewer. Frankly, now in retrospect, the sewer line is 3 feet below the concrete slab of the foundation, unless it's clogged which it was not, to have that much water coming out from the concrete to wet the floor seems unlikely. 5) Suspected dishonesty work, I called the company and asked for a refund because their technician did not find the leak location, yet marked a different and difficult location and gave me a quote that is way out of line with other quotes. I got an ear full of excuses, nothing but unstoppable excuses. 6) No refund nor apology was given. I should not have ignored the negative reviews here. read more

USA Leak Detector - The real problem that was fixed - Plumbing Near Me - Hayward, California

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They were timely and worked with the plumbers to pin point the areas that needed to be dug. read more

USA Leak Detector - Steve and Khalil were awesome in helping the plumbers find the underground leak. Thanks for all the help. - Plumbing Near Me - Hayward, California

Overpriced and did not even correctly diagnose the leak. I had my floors sagging due to an unseen leak and called them up for leak detection. Their diagnosis was that there was a leak in the drain pipe in the crawlspace. Later I had a local plumber come to check and he correctly diagnosed the leak due to a broken coupling in the drain pipe coming from upstairs. The local plumber did the leak detection and fix for less than half the price these guys charged for an incorrect leak detection. read more

We had a difficult leak assessment to be done. According to our HOA our pipes from our second floor unit go from the outside, up to our water heater, back down to the ground and under the first floor unit, then back up to our unit. USA Leak Detector worked with the downstairs unit quickly and professionally to untangle this mess, pinpointing the leak, determining whose pipes were the ones leaking. Because of the unusual nature of the pipes, they volunteered a payment solution where they would complete the assessment first and then bill the unit responsible for the leak. That was great problem solving and customer service. read more

Thank you Shane! My father in law went without water for over a month. We live on 4 acres and the plumbing is all over this 4 acres. Shane walked the entire property and never stopped until he found the leak. Father in law now has water! THANK YOU SHANE! read more

Called and spoke with David. Hired them for a main line leak in my house. They used their equipment and found the exact area of leak. Cheapest leak detection I found. Highly recommend. read more

USA Leak Detector - Marked my issue with orange flag. Very well organized technicians! - Plumbing Near Me - Hayward, California

I'm not sure how this Company got so many 5 star reviews but I'm writing about my experience with Paul in hopes of saving some of you from the headache that I had to deal with. I spoke with Doug to get a leak detector scheduled at my house and Doug was very pleasant and great to interact with as he was very informative, told me they had a really high success rate of finding leaks, and the leak detector will actually reenact the leak to prove where the leak was. I later, found out that Doug is not even the right person to be taking customer calls. He was a consultant the Company hired to do data analytics but he was filling in for the other person on leave so everything he said didn't count. Then comes Paul who shows up for leak detection work at my house. He was scheduled to come at 8am, but showed up around 8:50am instead which is fine as long as he finds the leak. He concluded that it was ground water and I needed french drain installed to redirect the water away from my house. I showed him that there are already french drain installed at my house and he said it wasn't done properly as the depth is not low enough and the pipe is too small. I asked him to include this in his report and he said he would. He also said he would detail out in his report how to fix this issue including the drainage system he would recommend, where to install them, and he'll even put in a quote estimate on how much it will cost to fix the leak. He told me I should get the report the same day, but if not the next day because they're busy which I was fine with. I had to follow up multiple times until I actually received the report many days later, and the report is complete BS. Their so call report is 4 sentences on their invoice and the description they put on the "report" is inaccurate. For mine, it states that the downsprout was not working properly when they were working and it had no mention of ground water. It also does not mention anything about the existing french drain not working properly nor does it include any details of how to fix the issue and estimate to fix. Basically, nothing he told me he was going to include in the report was included. read more

USA Leak Detector saved the day for our plumbing emergency. We had a leak that turned into some flooding so we had an emergency on our hands. They came and diagnosed where the leak was in the house and discussed how to fix it, they offered to do the repair, but I went with a different plumber. That was a nightmare. On the third day of realizing this plumber was not a good choice, the Leak Detectors came in to asses his work. They were prompt, checked every water source in the house, diagnosed the problem, prepared the estimate, left for materials, dismantled the subpar work, completed the job, and mopped their way out in under 7 hours. Steve was great with communication and scheduling. Jose was fantastic at going over everything with me thoroughly. They were all extremely professional. I hope I don't have another emergency on my hands again, but if I do I will be calling them first. read more

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Shane took him time and found the leak and repaired it and make sure we knew what he was doing and why. And he cleaned up the cement and mess from removing the concrete. The last leak we had ( different plumber) he blew concrete dust all over the house missed the leak by a foot and had to try again! So this company I definitely recommend!!! read more

Kudos to Khalil and Victor. Came the next day. Very respectful and professional. Crystal clear communication and feedback for actions. Can't get better than that. read more

USA Leak Detector - Plumbing Near Me - Hayward, California

It's 1pm and my stress has dropped 100x thanks to these guys. Nothing like opening up my EBMUD bill last night to a gigantic bill. After freaking out and figuring out it was my sprinkler system in the back, I arranged that to be taken care of. Shut off the main line and checked the water meter just to be sure. Holy Cow... at 8:15am this morning the water meter was still spinning fast. My heart dropped and my stress went through the roof. Main line leak that runs under my driveway and landscape. USA Leak Detector to the rescue. Steve answered the call before they were open, got me scheduled for 11-1pm. Showed up at 12pm and started working. With their problem solving skills and tools, they figured out my leak and discovered that it was actually a different irrigation line. My Main Line was intact and I dodged a huge bullet. Steve came out with another supervisor and they were both so helpful and informative. It's 1pm now and thanks to them.... I'm gonna have a cold one and drop a huge Thank You in the karma world for these guys. They saved me some serious money. My lawn is toast but at least I don't have to dig up my driveway to replace that main line. Responsive - check Prompt and professional - check Knowledgeable and informative- Check Reasonable - check check check. Hope you read this when your stress is through the roof and you need help. Call me! read more

USA Leak found my initial leak. It was located in one of my outdoor sprinkler valves. After had it fixed, I still had another small leak. (about 0.2 gal/hour) They came out, and eventually needed to use helium, but they found it even this tiny leak. They were professional, friendly, and effective. I would recommend. read more

They came right away upon request of service, appearing professional and offering lots of suggestions. However, they offered outrageous price for the fix knowing that it's urgently needed. I ended up hiring another company to come and discover the leak was not at the location they had pinpointed. I was very disappointed for paying a high price for their professional services that didn't help to solve the problem. read more

Fantastic work by Steve and Khalil.I have been paying very high water bills for past 4 mo and around 4 different companies looked and couldn't find anything. Steve and Khalil arrived before time and started looking and found a massive leak that caused the $700 bills. I am amazed that they found something none others find. If you're looking for someone for any plumbing needs they have my highest recommendation in terms of price and professional proficiency! read more

Another plumber suggest i call them to determine where my water main leak was since it was under concrete. Steve and Kahlil came out quickly and were able to determine the source of the leak and provide a quote. I wasn't able to get anyone else to quote so i had them come out to fix it the next day. They stuck to the quote even though it ended up being more work. They made my water main leak much less difficult to deal with. read more

Came out twice to try and find leak. First said it was a leaky faucet - fixed that, not the problem. Next said it was the valve into the house - fixed that not the problem. Said they would come back after valve replacement and make sure leak was fixed - no show. Water company shows a continuous leak for 10 days now. So sorry I went with USA Leak. read more

I'm feeling SO much better than I did this morning! USA Leak Detector was able to send someone out within 48 hours and quickly isolated my problem, which turned out to be an outdoor irrigation leak. Not in the house so I was able to turn the main back on! Khalil took the time to explain things to me throughout the entire process and even pointed out a couple other issues that they recommended I address with my water company and handyman. Service was fabulous from the initial phone call to the written report that they sent afterwards with pictures. Thank you, USA Leak Detector! read more

We received a high water bill from EBMUD and we contacted USA Leak Detector to help us find the leak. After speaking with Jose on the phone, who was very friendly and informative, we decided to schedule an appointment with them. The technicians arrived within the given timeframe and were able to locate the leak in our property. I highly recommend them and will use them if we ever have a leak again. read more

USA is the way to go for leak detection. Shane handled my initial phone call. He is a great communicator and said a tech would be out the next day. Khalid the technician arrived right on time. He is also a great communicator and was upbeat, despite a difficult and challenging project of a steep, 1000 ft long water line with no surface symptoms. After listening to my history on the problem, he explained his plan to diagnose it. With about 20 minutes he located the leak! I greatly appreciate both Shane and Khalid. This is a competent crew! Highly recommend and they will be my go to, should I run into problems again. Thank you! read more

USA Leak Detector - Exposed leak after a few minutes of Khalid's work! He knows his stuff! - Plumbing Near Me - Hayward, California

Their invoicing department is useless. I had them over 5 months ago and paid them on the day. I am still getting emails and phone call stating I have an outstanding invoice. I had to waste my time digging up a proof of payment because their books aren't in order and I still get bad attitude from there billing team. I would not recommend them, they don't care about their customers. read more

These guys tried to do a good job but couldn't communicate properly and somehow (after 6 hours!) didn't find a leak that another vendor found in 15 minutes the next day. Avoid. read more

EBMUD alerted me that my water use is quadrupled (?!?) this past few months...and after being told to wait for a few months by another leak detection team I looked up other options and found USA Leak Detector. Khalil and David were super helpful and thorough. I really appreciated their time and effort and the detailed report that Khalil wrote for EBMUD. I'll use them again and recommend them highly. read more

These guys were great. They found our slab leak that 4 other plumbers could not find. It was $350 but that point we were happy to pay after 4 "professionals" failed to find the leak. Not only did they pin point the leak but recommended some great guys who were able to fix it the same day. They even gave us some tips on how to get a refund from the water company since we've probably had the leak for weeks. A+ service and highly recommended. read more

Think twice before you use this company. If you are asked to pay for services up front, do yourself a favor and insist on paying only after they have performed the service. I am experiencing water leaks in my home and sought their services to take moisture measurements, and identify the like sources/causes of the leaks. I was asked to pay for services and sign documents up front before any work was done. Promises were made about using the latest leak detection equipment and providing a report with the moisture measurements taken and images from the use of their infrared camera. One technician went so far as to promise that they'd be coming back within the next 30 days to ensure the job was done right, including taking measurements on a rainy day. That did not happen. Instead, they made an appointment on a date that I said I could not be available. I arranged for them to have access and raced back from my appointment but they were already gone. They then sent me a written report devoid of any moisture or other measurement data and incorrect information about the location of the leaks. When I asked them to submit a corrected report, they said that they don't provide certification, which is not what I asked for. I simply wanted the report to reflect the measurements and images they took and indicate the likely locations/sources of the leaks. They did not. So rather than helping to solve the problem, they took advantage of the situation and just took my money. I've asked for a refund and would not recommend using them. read more

A huge shout-out for Shane who went above and beyond to help me troubleshoot a potential water leak at my house. He walked me through the steps to troubleshoot, was super patient and listened to all my concerns before jumping to any conclusion, I cannot thank him enough. Hopefully I will not have any leak issues in the future, but I would definitely reach out for help in the future if I ran into any problems read more

I recommend this company for leak detection! Shane and Khalid came out and honestly it took about 20 mins for them to detect where our leak was coming from. Also, they were very friendly and patient with explaining everything twice to me, because it takes me a few explanations to actually understand everything. Lol Thank you, USA Leak Detectors! read more

My husband and I recently moved into our new home and were unaware we had a leak. We received a bill from Hayward Water Systems in the amount of $1700.00. We went onto google and found USA Leak Detector. They arrived within 30 minutes to our home found the leak in minutes. Exceptional service, professional, fast, efficient and friendly. I highly recommend them and would choose them again. read more

I have to say I was nervous when PG&E technician shut off our gas since they think there was a house line leak. Thankfully, I was referred to USA Leak Detector. Working with them (from detection to repair) has been a great experience. David from the office is very professional, patient, and informative. Khalil the technician who came on site twice to make sure all leaks are caught. He's honest, friendly, so helpful and professional. I really appreciated their time and efforts. Great Company. read more

They have come to my home on two separate occasions to help me find a leak. They came on time and did help me find the leak that was causing my high water bills. read more

We were experiencing low pressure and wanted to figure out what was happening. We called and spoke with David, who was very helpful and promptly sent the team for a service call. When the crew showed up they started testing the water pressure, they inspected our pipes and made sure to answer all our questions and offer suggestions on how to increase our water pressure since we have relatively new pipes. The crew was very polite and considerate when walking around the house and the customer service team were terrific. I highly recommend using this company for you plumbing needs! read more

These guys are amazing! We called them over to take a look at some pipes above the kitchen because we noticed a noise. They were super knowledgeable and showed me how to check the meter outside my house in order to see if there's any leaks. They also told me about a water program that sends text notifications when there are upticks in water usage that can imply water leaks if the water is being used during early morning times when the household is asleep. Super knowledgeable and trustworthy people...would highly recommend them! read more

We had a water leak behind my family room wall and the water heater closet. My carpet was soaking wet and we reported to the insurance right away. We were looking for plumbers to fix it but they said I have to identify the leak first. So we called USA Leak Detector and they came out the next day with their equipment. They were able to pinpoint the leak area after half an hour probed around my heater area and the family room area. They can even identify the exact pipe which may cause the leak with using their supportive Helium gas to the pipes. They even pointed out that my water heater cold water inlet faucet may needed be replaced which turned out to be true. I am happy with their prompt response and service read more

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