I'm posting an update because the same thing happened again. This time, it was a young Latina at the counter, and her dark-haired male manager (Latino?) stood there laughing. He genuinely thought that what she did was funny. It was clear that her behavior wasn't new to him. Not only is what she did fraud, but it's also a violation of your customer's personal space. For a stranger to suddenly and rapidly reach across the counter and aggressively tap on the screen your own finger is about to tap is a very jarring, unpleasant, and unnecessary experience. Get some decent humans, please. It's hard to trust you all when you have clowns representing your organization. read more

I visited the Post Office here on Green Tree. I was driving up when the post office was closing at 3pm so I figured I'd take advantage of the self service station where I could print out my labels and still be able to get my packages shipped. To my disappointment the service was out of order. I asked one of the clerks about it, of course she was clueless. So I stood at the end of the already enormous line hoping that one more person would'nt make to much of a difference since the line was huge.The clerk yelled at me to leave. I thought that was very unprofessional since she know that the self service had bee down for several days. No apology regarding the master or compassion. SO UNPROFESSIONAL LACK OF CUSTOMER SERVICE SKILLS read more

Do not go to this office, understaffed, extream long wait lines, people in the back talking and goofing off, horrible customer service, postmaster is a joke. 2 people on a counter with a line to the very side entrance. read more

The most rude employee I have ever met! Not only is this lady in sweats but with two lines one for pick up and one retail, the pick up line is to the door. Yet they keep helping new retail customers that came in after pick up. Once people asked why are 20 mins waiting with no help, she decided to yell "why don't you mind your business"... " god people complain about everything" to customers while rolling her eyes and laughing. Look at your cameras! That's a government employee?! Disgusting! USPS should be ashamed of themselves! Horrible customer attitude. How about get dressed for work and act like you're happy to have a job and don't be in customer service if you're going to be rude. read more

US Post Office - Post Offices Near Me - Victorville, California

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Their hours are horrible! Even though online it says self serving options until 7 PM. They lock the doors by 6:30 PM. Making it incredibly hard to get your mail during the weekdays for those who work down the hill, especially with 5 o'clock traffic.. They have extremely rude personnel who are very confrontational and will speak poorly of you right in front of your face. They create their own pick up lines for packages but then don't help you and will purposely make you stand there for an extra half an hour to 45 minutes just because they feel like it and then claim it's because they are understaffed and people call out too much, so clearly their own management admits that they have unreliable employees. You'll also have missing packages and opened ones. I really don't understand how this post office is so bad. The one in Spring Valley Lake location is only ran by two people and still have better service & better hours than this one does. I used to love the efficiency of this post office and how accommodating they were, but things have really gone downhill the past 2 to 3 years it seems like. read more

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ZERO (0) STARS This OFFICE should be CLOSED, all employees FIRED, and banned from any possible future rehiring. Just as ONE example (but there are ENDLESS incidents and examples too numerous to mention), the female woman today (I believe her name was "Sherry"----spelling unknown) "working on" fixing broken community boxes. In my opinion, this is another CLEAR and OBVIOUS case of elder abuse by the employees of this Post Office. When given some context on how extremely difficult it was for disabled elderly to travel to the post office and the last time it took two hours to do, she said, "it did not take you two hours to get your mail from the post office". Further very gentle and polite questions to get some idea of the situation, she very abruptly and very rudely gave responses such as: "I'm working on the problem." "I have no idea of how long it will take to fix". "I cannot tell you how long I've been working on the problem." "I cannot tell you when I first started working on the problem." "I cannot give you a guess of how long it may take to fix." "I cannot give you any idea of how long it may take to fix." Again, this OFFICE should be CLOSED, all employees FIRED, and banned from any possible future rehiring. Again, this is just as ONE example. "Sherry" is just ONE example of employees who are PROTECTED from being fired, despite being reported many, many times for abusive misconduct. This is also just ONE example of why this ENTIRE ORGANIZATION needs to "lose the postal contract" and be FIRED. The WORST Post Office I've ever dealt with in my life (including, all over California and the US). ZERO (0) STARS read more

I called about an amazon order that was shipped through them, that they returned without attempting to deliver. Turns out they refuse to leave packages at the door in my Mother's community (P.O. Boxes only), but that was only after they tried to say I had never successfully had anything delivered to her door. It turns out Amazon trucks are willing when your order is shipped through them directly, third party Amazon orders go through USPS. What struck me though was the degree of rudeness and unwillingness to help me from the beginning though. The degree of unprofessionalism was staggering, especially from their postmaster who was rude from the moment she got on the line. I can't help but wonder at the lack of customer service training at this location with this form of leadership. My condolences to the people of Victorville. read more

Horrible customer service, in particular the supervisor Donavan M Robinson.. My son had a passport appointment that was scheduled a month in a half ago, he missed work, we arrive early for his appointment to find out that it was canceled!! He refused to help! Stating that the cancelation was due to staffing! Not my problem we arrive early my son had everything ready.. I was very polite never did I raise my voice or use profanity as I wasn't brought up that way, But he was rude, unprofessional! As a previous supervisor my self this is unacceptable, he could of help if he wanted,,he slammed the door as he left! I made a complaint to corporation as this type of situations cannot continue to happen! Never will I be stepping into the victorville post office again horrible service!!!! -We ended up going to hesperia post office as a walk-in and let me just say, that their customer service is amazing they help us right way and they process my son's passport once they heard what happened, they where so friendly if you need passport appointment please go to Hesperia post office 100% recommended. read more

hire employees that won't steal our mail: gift cards, credit cards and checks. this post office is the worst for thief.

I made two appointments for a passport here. Both were never. Scheduled. I reported the problem to the counter. I told them they should report the software glitch. I was told it was me not submitting properly. (Ignorant young male) I rescheduled with a different post office nearby. That day I was not going to make my appointment so I decided to cancel it so maybe someone else could slide in. When I cancelled through the software, it was stated that there was no appointment found with that confirmation number!!! No glitch though right?!. Don't go to Victorville Post Office. read more

I haven't been to this post office in several years. It was really nice to walk in take care of business and leave. Most of that was because the clerk, Mariana was great. She was fast efficient knew exactly what she was doing save me a little bit of money. Thanks! The only negative I have is the outside of the building looked to be a little bit in disrepair some weeds poking up. I don't know, I just think that this is an American institution it should look sparkling with the big giant US flag in front. read more

I just open my yelp coz im checking if USPOFFICE are open for Jun 20... I read all Comments and may I From Huntington Beach to Apple Valley i move my PO Box in this Site Green Tree... maybe coz of the Place name "cool" and i was Right This post Office witnesses me Everyday for All my IMMIGRATION DOCUMENTS... From my greencard to US Citizenship to my Pititions for my kids for 23 years im still avid Costumers... Employees some are new,Others Retired but what i can say THANK YOU FOR ALL YOUR SERVICES POST MASTERS "MATAGO-TAGO KAYO" AND GOD BLESS AMERICA. Jovy C read more

Never opens on time. Suppose to open at 0830. Waited 20 min before they opened at 0850. Horrible service

Horrible experience. I had a box with a paid label and the clerk would not tape the label to the box and told me I had to purchase my own tape. I worst customer service ever. read more

No not go to this post office in Victorville! They are horrible! They treat you like shi!!!!And they lie! Donavan waited on me took a paper with all my information on it lied and said my package was not there when it was tracked there. Refuse to give my personal paper back said I had to wait in line again when I waited in line for over 20 minutes! This was January 26. And my package was sent back to sender on February 9.he is colored and called me a few racial names! He never returned my personal paper. And has put all my mail on hold and is refusing to deliver all my mail to my house! I have not gotten any mail since my visit to him!! At this point I am praying he will met his maker!! And will receive what he deserves for doing this to me and all the other people. I gave 1 star because I had to for the review. But it is really a -10!!!!! Good luck who ever goes to this place!!! What could improve treat people like humans! They need to be trained but I doubt they are trained able!! Even the carrier's are rude and so unprofessional!! When you have a problem with then they say they are contractor's and don't work for them?? I got news for them yes they do and the post office hires them. I get my neighbors mail and she gets my mail all the time. They can't even put it in the right spot. Then I have missing mail and get charged late fees because I never got the mail in the first place. So no I do not think they can be trained !! Sad but true. They really don't care. Nothing happens to them so what does it matter??? Thanks for listening. read more

This is by far the WORST post office in the entire US! First I there was an issue having my mail delivered to my residence, for some strange reason that this post office could not answer my packages were marked not deliverable and returned to the senders. Got a PO BOX to avoid any future problems and now they are doing the same thing with the PO BOX and marking the package as customer moved and no forwarding address, returned to sender. I have never had this much problems with any other post office. The US Postal Service really needs to take a look at who ever is managing this facility, do an audit for how many shipment issues this facility has had and clean house! Because it's obvious that who ever is running this post office now is incompetent! If you can avoid dealing with this local post office in Victorville, I urge you to do so! STAY AWAY and save yourself the headache! read more

No access to my P O Box on Sunday and no hours posted on the door. This is the worst branch I have ever seen, they need a new Post Master.

The one younger female worker there is so rude. When I walked up and said good morning to her, she ignored me and when I asked her a simple question, she responded with a huge attitude. This is the second time that I had to deal with her at this location and the first time she was just as rude. Some people should really not work in customer service. If you're miserable, get a new job but don't take it out on customers. If I speak to you with respect, I expect respect back. It's not that hard. There is one gentleman that works here who is bubbly and friendly, and has great customer service. read more

Came in for a passport appointment and was given every excuse not to be taken. I was told to come back as a walk in the next day at 9:15. Now I'm late and I'm supposed to come in at 8:15. They don't want you to get your passport here, don't even bother read more

HORRIBLE customer service. employees are always and i repeat ALWAYS mad. They have a horrible attitude towards customers and i am not the only one that has seen that. If you ask a simple questions they will respond sarcastically as if you're the biggest dummy in the world. Never coming here again! read more

Daisy (postmaster) and Supervisor Stephanie were unwilling to help when an error was made by the Kiosk in which it charged me for the shipping. I spoke to USPS customer service and they told me they do have the power to refund or redirect a package which was mislabeled. They told me I lost my $9.35 and had 0 intention of helping out. This is the issue with government employees thinking they can't be fired. Complete jerks that act like stereotypical "DMV" employees. If you're tired of your job give it to someone else read more

I have had good experiences there and I've had bad experiences there. They never have enough counter staff. I've had really kind people and I've had people acting like I was inconveniencing them by being there. I've had missing mail. Particularly I had ordered something from Amazon informed delivery said it was placed in my mailbox, I thought that was interesting because it would've been too big to fit in there. When I went to the post office it wasn't in my mailbox to tell me to pick it up at the counter. When I reported it not one single thing was done. The package wasn't lost. In my opinion, someone took it.I've had mail bundled up and never put inside my box. Three months later picking something up from the post office they found a bundle of my mail.. Nothings perfect but, they need to do better. They need to bring on a couple more employees. read more

Is it a rule that you have to be a truly miserable and rude person to work here? There is literally only one man at the front counter that is friendly and happy. Every time I go i these employees act like that hate not only themselves but literally everyone around them. Like it's such an inconvenience to do the job they are being paid for. Everyone needs to fill out the survey at the bottom of the receipt they give you when you purchase something. Maybe then, we can get some of these people out of there and get some decent people in! read more

I had an issue with mail forwarding and worked with Renee and Sherry. both of whom were able to handle it, with a smile I might add. fantastic! Thank you read more

Horrible customer service by sherry the postmaster general who tells lies about why my mail is missing first it was I didn't finish my change of address when I proved I'd did since I had all my conformations then it was I didn't put all the names on the form I did two forms the second is missing I have had this box since 2021 I also reminded her that her , and Terry from the county worked together over a year ago to fix this problem I text her 7 request so far about information about where mail went and why the carrier unsealed the mail box for my home which is around the corner from my home my home is on one street and the mailbox is around the corner on another street,and when I told her this was poor customer service she told me if I say that again I would never receive another piece of mail even though I pay $212.00 for a year for the mail box, Rick the mail carrier is some how miss placing all my mail since I have had know regular mail filmed my mail box empty everyday even though I have informed delivery that I have mail . daisy the supervisor is no better after I complained to her and got no help as I completed two forms to open the box the second form seems to be missing and someone deleted all my information out of the system and this is per the forwarding department and the San Diego regional office in retaliation for reporting a assault at the post which I reported to my supervisor who lied , union and my rep lied and said I never reported it to her which is a lie and the Office of inspector general and osha and office. (complaints can also be sent to the consumer relations specialist / office of consumer advocate usps headquarters 475 L' Enfant Plaza , Sw rm 4311 Washington , DC 20260) read more

AVOID THIS POST OFFICE!! In the last 3 years that I have lived here, this office has lost my handicap placard, my DMV tags, and now, a expensive money order that I sent 3 weeks ago. So, I now have to wait for up to 8 weeks for a refund from Western Union along with a $15 fee for stopping the payment on the money order the Victorville Post Office lost! As an SSI recipient, I absolutely cannot afford to replace the money order...so, now I am behind on my payments. I have never been late on any payment ever...until now. Unless you can afford to lose important mail, I would find some other place to send your mail...and good luck on receiving all your mail from this office. I don't understand how a government office can be rated so poorly (1.5 stars) for so many years and still not improve!? read more

line s so long and no one seems to care........the staff seemed immune to such situations

I don't get why this Post Office has such bad reviews. I could kick myself for driving to the Apple Valley one for the last two years I have lived here. This location is much newer, larger, better parking lot, nicer staff and most important a much shorter line every time! I have never been to the Apple Valley location with less than 10 people in front of me, here never more than 5, even after work. Great hours, never going to Apple Valley again! read more

Honestly post offices regardless need more ratings. They shouldn't even have to strive to get five stars they are doing us a service and delivering mail to our families, customers and so on!! They deserve an applause! Love this place everyone is so friendly! Keep doing the good lords work guys! Honestly y'all awesome! read more

This place is inconsistent with their lobby hours. The longer it's in business the less hours it's open to check the mail if you have a po box here. Save time n headaches by passing up on coming here read more

I'm A Woman I Love Mail , the post office is Life For Us To Always Have Something To Read And Do!

I must have went on a great day because I was in and out like a sharp shooter! Maybe one or two people ahead of me. The women was very nice and did not rush me out or to the counter. I just moved this way so I was very pleased. read more

I rarely need the services of the employees of the United States Post Office. So, when I do, I would expect courtesy and knowledgeable professionals to be able to assist me with my needs. I work as a healthcare professional so I would think I have some idea as to how this is provided. Asking questions is how you gain resolve. If a patient asked me questions regarding their care, it's part my job and willingness to answer their questions regarding their care. This is simple. And rewarding in my field. I'm sorry that I asked a couple of questions. I'll try to do better next time. As for the group of people prior to the doors being opened this morning. Covid 19 is not political. It's not a Democrat, nor a Republican. It doesn't care that you don't like wearing a mask. And it does kill. Please wear a mask, it's the right thing to do. read more

The worst service ever Specially the supervisor Jessica Flores she have attitude I go because I don't receive any mail and she insists that they deliver it read more

How do you ruin a business you have a monopoly on? First you create long lines. Then you stop delivering to people's mailboxes. You raise the prices of everything steadily and reduce service at the same time. Then install community mailboxes when you stop delivering to people's doors. But, don't fix the mailboxes when criminals break into them, don't catch the criminals when they break into ALL of them, and don't put in more secure mailboxes with the revenue from charging the trapped customer more money for less service. When you completely stop delivery all together (because of the broken never to be repaired or replaced mailboxes) ... refer to step one and make them wait in a long line just to pick up their mail. read more

US Post Office - Post Offices Near Me - Victorville, California

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Sorry to anyone who has the deal with them. I have had to file formal complaints 6x now. Issues I have besides the attitude and laziness of all employees- Especially one of their managers, Renee: Ive lived here a year, and in this year our outgoing mail has never been taken once! Somedays our mailman never shows up, despite having mail coming or going! Well Happy Holidays to us, because they swear a package was delivered to my door...it never was. We were outside all day. They entirely trust what their system shows and a customer will always be wrong against their yracking system- quote from what I was told. They assured me it was taken to my door and not my mailbox, Because "they would never put packages in a mailbox". Which is a lie. They have broken multiple mailboxes in our complex shoving stuff to fit so they don't need to walk to a door. And have destroyed items doing so! I have really made complaints 6 times and today was told by Renee that "maybe it's not them thats the problem, it's me". Super professional. Federal employees at their finest! Wish a no star was an option. Disgusting Carriers and Managers. read more

In my experience of going to the passport services, on the day of July 3 of 2020. I had came in for a 11:00 am appointment, for passport services. I waited 45 minutes past my original appointment and the person who had to take care of me was Tyrone. In my 15 years of living in the US I had never felt such racism towards me. I came in and I was the next one to be taken care of but for some reason he decided to skip me, knowing I was the next and only one there. He did not give help us in any way until Luis came in and helped us. He was very nice. People like Tyrone should not work there because they will not help or respect or treat anyone the same way. I've had already two very bad experiences with Tyrone and this was no exception. read more

They have terrible customer service skills. The lady that helped me was super rude. I asked a simple question and she gave me the worlds biggest attitude. I feel like if I spoke to you in a respectful way then you should return the favor. read more

Horrible. They keep putting my mail in the wrong mailbox. They have assured me there is not an issue, and my mail has been light the last few weeks.. today however, my kind neighbor brought me a stack of my mail.... GO FIGURE! Idiots! read more

This review is for the office itself! I have had issues with my carrier and Lilian, the Victorville supervisor, handled it very well. She insured that my mail was recovered and told me about "Informed Delivery". I respect her position and believe she was very sincere in her resolution. read more