I like this Post Office because they take back AMAZON returns and they are nice to customers

What the heck? This looks like it was flung at my driveway from a moving mail truck. This isn't the first time this has happened - it's just the first time I realized I could post something here about it. Thankfully (this time) it wants something fragile. read more

US Post Office - Damaged mail. - Post Offices Near Me - Valley Center, California

I really hate leaving negative reviews, especially for a local post office that we've used for over 25 years, but things have gotten unbelievably bad over the last few months. This post office used to be pretty reliable, but since the recent staffing changes, we've had more packages go missing in just a few months than we have in the previous 25 years combined. That's absolutely ridiculous and unacceptable. I don't know what's going on over there, but something has clearly changed, and not for the better. It's frustrating when you can no longer trust your local post office to handle something as basic as delivering packages. I really hope management takes notice and gets things back on track. After 25 years of using this post office, I never thought I'd be writing a review like this. read more

They are constantly delivering to the wrong addresses! Packages consistently being lost. Terrible service and delivery. This location needs an overhaul of staff! read more

I put my mail on hold for 10 days so my crazy husband won't damage my mail and packages and the stupid mail carrier still delivered my package and it was destroyed. I don't understand why they can't follow the rules. read more

Not organize i had an appoinmnt and another person had the same time like mine.. so i took so long here not going back to this location

Shy had the best customer service! She was so nice and helped me print all my packing slips! Thank you shy!

If they don't lose or mis-deliver your Amazon package, they refuse to deliver it. I don't understand why Amazon continues to do business with them. So many refunds due to delivery headaches. Fedex and UPS no problem. USPS? You very likely will not receive your order. read more

2 years living on lilac road and as a previous carrier who has seen it all I can tell you what this guy is doing. We get email notifications of what is coming that day. What we end up getting at least seventy percent of the time, is junk mail, none of our actual mail. Because he's not sorting the mail or at least not sorting all of it, and then we're probably at the end of his route on top of that. So he just throws our mail back into outgoing mail. And then it loops around back at the distribution plant, and usually never shows up, because the stamps have already been scanned. This month it has cost me $3000. And I'm going to be calling the postmaster about this. Not to mention the late fees from missed payments, Because my checks keep not showing up. If I could give 0 stars, I would. This guy needs to be fired Immediately, i know it's a guy I've seen him. read more

Our delivery driver is lazy and can not bring our packages to the front door and just enters that the package is undeliverable leaving us to come to the post office to pick up. Horrible customer service. read more

Accessibility: disabled parking right in front of the store as well as a drive-thru mail drop. The ground is flat getting to the building and the door to enter is a pull door. Inside it is a small post office so you will be closer than six feet from others most days unfortunately. Experience: Some of the customers don't wear masks going to the PO box section and there is no one enforcing it (as it is currently required inside as of December 28, 2021). read more

See all

Not enough staff, not enough parking. Always, always busy processing passports. They take appointments from anywhere, even Orange County. Why on earth they would do this when they don't have the manpower to service their VC customers is beyond me. I sometimes make 2-3 runs to the post office before I can get in! And with more development it's going to get worse. I feel sorry for the employees. They take the brunt of everyone's grumbling. read more

When Lily was there impeccable delivery. Been here 7 years, and they don't buzz my gate, they leave the package in the street by the gate and never use the access code (Included) to automatically open the gate and deliver packages, or they could BUZZ the gate, as I'm always home and I would let them in. ON answering the phone the reply is, "Oh we don't do that!" Meaning they don't use gate codes or have the courtesy of buzzing the gate for me to let them in. I'm handicapped, and sometimes they TOSS the packages over the gate. FOR A U.S. POST OFFICE this is pathetic, unacceptable, and a sham on America. I'm fed up with Valley Center P.O., their lazy employees, who could not give a darn about their patrons. read more

Iff I could give this place a 0 I would.. Called multiple times throughout the day! NO answer. I had a package that supposed to be delivered, I'm ok maybe is running late. I get and email that my package wasn't able to be delivered because "it needs additional info" mind you I have received packages and one today, How weird right! So I look up my tracking updates, and it says: Package held by carrier because "costumer moved" WTF!! USPS DO BETTER WITH THIS LOCATION ASAP!!! read more

See all

I went to VC Post Office on Monday, 6/16/25. Grace waited on me and I complained that there were problems getting my mail. I submitted a mail forwarding document to the PO on 5/15/25 with the order to start on 5/17/25. Grace said it took 3 weeks for an order to take effect. I told her I'd been at the PO weeks earlier and was told it took 7-10 days so why was she telling me 3 weeks? No answer to that. Then I showed her a picture on my phone of mail that was addressed correctly to me at 13604 Woodstock Place in VC, but the PO returned it to sender saying it was undeliverable as addressed (even tho the address was correct - see picture). No answer to that. She had me write out my complaint which I finished, but then she helped another person at a different window and left me standing there. I had to get her attention and asked if she wanted my completed paper. She took it and went to walk away. I asked her name, twice, but she ignored me both times and kept walking away. I asked another postal worker at a different window what her name was and that's how I found out it was Grace. She was unhelpful, discourteous, and totally rude. read more

US Post Office - This is the piece of mail that the PO returned to sender, even tho it's correctly addressed. - Post Offices Near Me - Valley Center, California

Definitely the worst service ever!! The guy that named "Moody" has zero customer service skills. I had an appointment 2:30 for passport. Got stuck in traffic arrived 2:45 they waited in the line until 3:10 and then it's My turn on the line. Then the guy named "Moody" asked me to steep a side and wait until he helps someone else when it's my turn on the line. I am taking this to corporate. This is ridiculous. Absolutely the worst service ever read more

The best experience that I've had. Cynthia helped me with the process of renewing my passports for all 5 of my kids. I've gone to other places and they've been extremely rude to me. Here Cynthia was very friendly, professional and kind to me and my kids, she was super patient. Excellent service. read more

Been to this location a few times over the years and have always received excellent customer service. Their staff work diligently to get packages in and out of their location. although parking is very limited I tend to drop in when it's not as busy even during the peak holiday season. I prefer visiting this location as it's not as hectic as the others that I frequent. as always service is provided with a smile and never hear any complaints. I just wish they had a/c in the lobby as it does get very hot in there. I like that they have all the shipping supplies really available as well as all the priority boxes and envelopes they never run out. if you're a collector of stamps or even the greeting cards they have these items as well. I'll be back for sure as I love to send out presents! have a merry Christmas everyone and a happy new year! read more

US Post Office - Post Offices Near Me - Valley Center, California

See all

Non of my packages ever arrive on time I'm always missing packages or they continue to say oh they'll be delivered tomorrow and it repeats that 5 to 6 times in order to get to my house and it's frustrating. read more

Terrible! Never know when or IF the mail will be delivered!Even when I receive pictures of the mail that should be delivered, it is never guarantee it will EVER show up. Not a good situation when you are expecting your PAYCHECK to be delivered! Ridiculous! read more

Valley Center post office. Packages get left by the mailbox on the street 350 feet from my house. Neighbors mail delivered to me and my mail delivered to them quite often. Certified letter notices that read "sorry we missed you, no one home" left in mailbox, meaning that the carrier never bothered to drive up to the house to check if anyone was home which my wife was/is. Upon calling the valley center USPS was told that if the carrier hears dogs they do not have to get out of their vehicle. I have 2 dogs (bot h small and harmless) that are in the back yard behind a fence... this post office needs an overhaul or at least some oversight. People are paying for delivery service not a notice to drive to the USPS and pick up your package/letter. read more

Great service, the staff are nice, everything was quick, great results, and overall everything was great.

I dropped off some prepaid packages to be mailed on Saturday afternoon. It's Tuesday and I see they still haven't been scanned when I came to drop off more, and anyone with long arms could simply reach over and steal them from the cart. Do not rely on this location for anything business related, they have no accountability. I waited in line and asked the poofy haired old lady up front why my packages aren't inventoried and out in the open, she said "nobody has gotten to it yet, but they will." When I asked again for a timeframe, she just said "whenever they get to it" and called the next person in line. I will gladly take my business to Pauma from now on. read more

So now they can't drive up to a door and say you have a package and then hand it to you? Found this on TOP of the mailbox as you can see. 10 steps away is an open "garage" door and a lot of people around. Still chose to leave it on TOP. The USPS wants more of the government's money, for what? read more

US Post Office - Ummm...you can't come to the open garage door that is 10 steps away? Jeepers!! - Post Offices Near Me - Valley Center, California

Our daughter was expecting a mail delivery of a very important document. We received notice that the document would be delivered by USPS on Mon 6/10/24. We watched the postal worker drive by our house, deliver our other mail in our box & wrote out an explanation that the document couldn't be delivered in a secure manner. We were home if they rang our bell at the gate, but that was never attempted. The postoffice has our gate key they could of opened our gate or just like right now, a day later, the gate is open, they could of just threw it over the fence like they did right now. I see the postal worker documented they delivered the document on the porch, which is another lie. We watched the entire thing happen & it's on camera as well. They weren't even close to that location. You need to do better VC postoffice. No more fraudulent documentation about our mail. It's not the first time this has happened to us & I'm sure others as well. read more

The people working at the counter in the post office have been nice & helpful. However, it's the carriers from this post office that I have a HUGE problem with. Every week, us and/or other neighbors on our street are having to hand deliver mail to the addresses the mail was supposed to go to. Some neighbors have said they don't feel comfortable leaving the mail at a doorstep if no one answers the door, & they put the mail in the outbox or take it to the post office. This has been going on for years! Some weeks worse than others...possibly depending on who the carrier is at the time. Our neighborhood has community mail boxes, with last names & addresses on each mail slot, and still the carries will put the parcel key in the wrong residence box! It is absolutely ridiculous. Whatever their system is, it is NOT working. So many of us have not received important documents through the mail, or have received them late, or accidentally opened by neighbors. The photograph I included is a pile of mail that was in my mail box for one day, that actually should have been delivered to MULTIPLE addresses and people. Letters regarding jury duty, insurance, and their security systems, among other stuff. Maybe they should start delivering house to house, so they have time in between houses to check the address on the items before they go in mail boxes. read more

US Post Office - Post Offices Near Me - Valley Center, California

Valley center post office is the worst. They cannot deliver a package because the driver is LAZY. I don't understand how you expect to obtain a signature when you don't come up to the door of the house last time I checked the mailbox can't sign. read more

might be time to expand, hire more employees or stop with the constant passport appointments. as much as i have always adored our quant post office, i can get out of here less than twenty minutes, although as i type this, i have been in line that long and they're still working on the same passport appointment. one staff member working. five people in line before me, four people in line behind me. it's not the staffs fault, but i highly recommend hiring more employees AND redirecting the passport customers. read more

We've had over $300 in mail theft because of our packages being left by the gate. We keep our gate open when we know there will be packages delivered. Yet they still leave by the gate. Then we had a sign made to tell them to deliver to our garage, and they started leaving the packages by the sign. Then we paid $100 to have more signs made, detailing why we need them delivered to our garage, and to go straight down the driveway to deliver them. AND THEY STILL KEEP LEAVING THE PACKAGES BY THE GATE! WTF?!! It's easier to turn around in our driveway than it is to try to turn around by our gate! I don't get it!?!?! Please just deliver to our garage! There never used to be a gate there and they delivered to our house. They never delivered to a dirt hill before. Why now? This is ridiculous! Just do your job! You know that mail theft is rampant right now! I'd say keep the packages at the office but we get off work late at times. Please just deliver to our garage. For f*cks sake!! read more

See all

If I could give the local (Valley Center) USPS carriers a minus 2 I would. I tracked a package that said it was delivered. Could not find it. I had seen a delivery vehicle pull up about 6pm, went out to the gate, could not find my package but found the property owners packages thrown out in the dirt near the road but mine was no where to be found. Went back up to the road this morning in the daylight and still couldn't find it but then spotted something in the bushes out of sight. Pulled it out and low and behold it was my package. Tried to call the Valley Center office, which is my delivery office, multiple times and no one ever answers. I'd like to file a complaint but USPS.com doesn't make that easy either. I could drive to the post office but I'm on the way to my veterinarian to have my pet euthanized and don't have time to waste on a drive several miles away. read more

They DON'T deliver my packages. Some moron says he/she can't find my house (funny, UPS, FEDEX, EDCO, etc etc CAN find it), so they take my packages to the post office, and there they sit, forever, or until they return to sender-- who knows. They don't even leave a notice about it. I only find out when the sender informs me. They DON'T ANSWER the phone. When I know a package was not delivered because the moron states he could not find the place, I cannot even call the post offfice. It's a 15 mile trip. Some day, I'll make the trip just to go in and raise a ruckus so maybe the rude jerks who don't anser the phone have a not very nice day too. Unfortunately, they DON'T CARE. read more

This post office constantly goes to the WRONG GATE to try and deliver packages. We have a gate specifically for deliveries that we keep open and whenever our regular postal worker is off, they try to go to the Main gate which only has key code to enter. Our delivery gate also has an orange sign that clearly says "deliveries". So most of our mail and packages are delayed with message of "delivery attempt not able to access residents front door". SO FRUSTRATING! read more

Porsche's first day at USPS. A great addition. My local PO. Always try very hard to take care of their customers. read more

US Post Office - Porsche - Post Offices Near Me - Valley Center, California

See all

This is what happens to our packages when some postal employees refuse to deliver to your door. They throw the packages on the road. We have been getting terrible service all year long. I have complained to The Valley Center Post Office personally but they don't seem to care. Maybe they do need to be privatized. read more

US Post Office - LED Projector Christmas tree lights - Post Offices Near Me - Valley Center, California

See all

Kudos to the office staff!! I received notice that a "delivery attempt" was made (I was home all day). I contacted the office which in turn contacted my carrier. My package went out with the wrong carrier. (I guess they considered this an "attempted delivery"...lol.) Next morning I called and requested the carrier leave my pkg. and I picked it up at the PO. Our carrier doesn't deliver to us on Mirar de Valle until after 4pm anyway. I picked up my pkg. by 10am. Sweet. I won't pay for a PO Box, but do most my business online. Thanks office for pulling my pkg. as requested. read more

I have lived in Valley Center for 21 years. Before that I've lived in five different counties here in California. I have never had more letters lost by a post office in my life then here in Valley Center. I highly recommend You mail all letters especially bills in Escondido and do not drop them in the Valley Center mailboxes at the post office or in your mailbox. I've had to stop payment on two bills just in the last 60 days and 3 others in the last 2 years that were lost here and Valley Center at our post office!!! read more

Postal employee are great inside the office. Only complaint is the mail carrier who refuses to delivery packages to my home. Been fighting with them for over years . He says it's a safety issue won't back up 50 ft. and I use abusive language to him which is not the truth. I could write a long letter about this person but leave it at that. The issue of the gate locked is correct but It was open from November 23, 2022 till October 23, 2023 due to inside home work by contractors. Not one delivery and gate was open. I have contacted all of my represent Ives state and local but themselves being government employees your lucky to get response from their voice mail. Also the rules and regulations are typical government response. Whatever benefits them not the taxpayers. Here's my simply reply. Yep gates closed but UPS, FedEx, Wal-Mart and other private delivery services have to problem leaving packages and backing up 70 Ft. To turn around. They been doing this for years and no incidents reported. I am 84 years of age, a disabled veteran with 80% hearing loss it is not only inconvenient but a problem driving 3 miles almost every other day for packages. How long I can do this don't know. They have a solution. Call and we will help you. I have gotten nothing positive or helpful from three postal supervisors. My only solution is for UPS to take over the postal services. They know how to use a reverse gear. Again postal employee are great except their leadership. read more

Very friendly and helpful customer service! They will even answer the phone (other locations do not always do this). Really happy with this exceptional staff! read more

This place is great if you want to avoid long lines and want fast service. I came here to try to ship out a package but didn't know what I needed to do to get this done. The lady at the register helped me out and told me what I needed to do to get my package shipped out. I was returning a defective product and I had a paid return label. The lady suggested to find a small box that would fit my product. I didn't have one on me so I would've had to go find one. But luckily the lady was nice enough to go find me a small box to use. She was very informative and helpful and I was glad that she was helping me out. I'll probably have to come back here to finish shipping out my box as I needed to find something to stuff the box with. The line was extremely short on a Saturday. If you're in the Valley Center area and need to stop by a post office, this one is for you! read more

They have nice staff and short lines. Probably because it's Valley Center... read more

US Post Office - Post Offices Near Me - Valley Center, California