Great service from this post office!…read more Only down side is that the historical and architectural significance of this building is not recognized by it's staff, and there is no presence for the Frank Lloyd Wright Foundation -- even though this FLW building is the first built in the Marin County Civic Center complex. You can learn more about it at the neighbouring Civic Center building! It would have been better if FLW Foundation had some postcards for sale, and so that fans of the famous architect could buy souvenirs to support the foundation and post office services! Seems like a BIG miss, when all other FLW-designed buildings would offer this all over the country.

Let's lose more customers by REFUSING to pickup mail. I don't know who your worker is delivering…read moreto Roundtree in Marinwood but we have all decided to put up cameras to PRIVE the worker is deliberately ignoring picking up mail. I hope that worker loses their job, late fees and fines are no joke.

I don't understand the lower ratings here. I use 3 local post offices. The D Street location is…read moreconsistently superior-- friendly, knowledgeable, patient and EFFICIENT, period. They're the "gold standard" IMO!!

They don't open until 9:30?! what the heck! This is the…read morecloset PO to my house. it would be so helpful if they opened earlier, like other POs so I can drop packages before I head into work. The mail I drop here for local delivery (within the same city) consistently arrives much later than when I mail things from other post offices. The San Anselmo and Ross PO both have fewer lines, quick service and my local mail seems to show up within a day or 2. I need to stop trying with the downtown PO

So nice. I just walked out of the Larkspur usps where the woman there was acting salty for zero…read morereason. I would rather drive another 10 minutes to have the ability to drop my daily packages off without a hassle. I've been using click n ship for business for YEARS, and every post office allows people who have labeled and prepped packages to LEAVE THEM. San Rafael didn't just let me leave them, they greeted me kindly across the huge room and asked if they could take my pre-labeled packages before I even got up close. I'll happily drive to San Rafael for nice people any day. I'm bummed that Corte Madera is shut down right now. I'll never step foot in Larkspur USPS again. I can see that being trouble after just 2 interactions.

Only the worst of the worst chooses to be overtly abusive towards customers who politely ask them…read moreto do a better job. Postal delivery isn't rocket science but clearly the employees here certainly think it is. Forcing a disabled person, who lives on a very limited income and has limited accessibility to public transportation (which is a joke in Marin), to walk to the postal branch (over 10 miles) to pick up mail your employees can not seem to figure out how to deliver to a customers front door, knock on that door and get a signature is cruel just to start with!!! What are customers paying for? Ineptitude not delivery to start. Well I reported EVERYTHING. The outgoing mail not being picked up for multiple days at a time, the lack of care in delivery - my neighbors constantly getting someone else's mail, and the lack of basic care in delivering a package which needs a signature. The carrier either cannot read or is just lazy. The supervisor of the branch doesn't seem to understand how to be a supervisor or hold employees accountable for their ineptitudes. The supervisor focused on only one of the three major problems myself and my neighbors are experiencing. Genius!! . Well this will hopefully with the Regional Supervisors involvement this all change for the better for every customer in my area soon. Putting a persons health at risk because your employees can't get their shit together is going to bite, especially if something like a medical emergency happens while I'm trying to get to the branch to get my mail, MAIL THAT MY PHYSICIAN PAID EXTRA FOR TO ENDURE DELIVERY!!!! As I expressed to the person on the phone taking my complaint (a wonderfully understanding person) those papers not being delivered in a timely manner are delaying my access to medical care and if something bad happens while I am attempting to retrieve my mail or for some inane reason my mail is not available to be picked up tomorrow at the branch I have little doubt, it's going to go exceptionally poor on those at this branch involved. UPDATE TODAY 330pm - I got a call from the Regional Supervisor. We will see just how effective she is in dealing with these inane issues. Good luck to her. UPDATE TODAY. Aug 11. It took me hours to hobble to this branch to pickup the mail which should have been delivered, due to my disability I had exhausted myself and had to get a cab. As I see it USPS owes me $50. to reimburse my cab fare and an apology. UPDATE 14 August - I just got notice for the first time EVER, that someone tried using my banking info fraudulently. The ONLY NEW PLACE I USED MY CARD WAS HERE. Pretty sus. No accusations, but a pretty odd coincidence. I got a call which went to voicemail. The carrier apparently was asked about contact attempts. Of course they claimed they had knocked several times...if this was true, why leave the orange notice in my mailbox and not at the door LIKE EVERY OTHER TIME THIS HAS EVER HAPPENED NO MATTER WHERE I WAS LIVING OR STAYING. I call LLPOF!!! Why did the Supervisor not mention issues with mail not being picked up, regularly? All the mail not delivered to the proper address causing my neighbors to leave a note pleading for the carrier to please take more care in deliveries. Who here is surprised the carrier did not own up to not making any effort to contact me, what about the second day when I requested a second attempt...apparently that was left out of the conversation as it was not mentioned. I will be bringing these points up the the regional director on Monday, I'm betting I get to hear lots of crickets of excuses. Cameras are being installed within the next few months, no more just taking someone's word about how they did their job when clearly this was not the case.

Hard at work every time I see them. Happy to greet you with a smile. They move the line quickly and…read morethey always have a positive attitude.

This USPS location has to be the worst Customer Service that I've ever dealt with in my entire life…read moreof existing in the United States. The Asian woman who helped me today who was in her 50s with long dark hair, told me that they are gonna make their own decisions separate from what the United States postal office offers. The mailman also came to yell at me at my front door when I have been trying to get my mail stating that they've been holding it and won't give it to me for no reason I cannot stand the incompetent of this post office location.

Excellent service the staff are very professional. I recommend the UPS store at Northgate.read more

Great service, too bad the able-bodied customers constantly park in the disabled space, typical…read moreMe-rin attitude of me first above all else. Certainly not the staff nor owners fault. The staff is efficient and cordial

I stumbled onto this glorious complex during a stay in San Rafael and immediately recognized it as…read morea Frank Lloyd Wright as I was driving by. Gorgeous! On a Saturday, the complex was drivable and viewable from the exterior but I didn't get the opportunity to see inside the gates or to wander the grounds up close. Still such an experience to see a FLW of this size and presence. A masterpiece but also not quite timeless in design. It looks like a lot to keep up and I can imagine that the interiors might not be well suited for the computer age or for the demands of the modern workplace. Good for Marin County for doing what they can to maintain the complex. It still looks great!

I had no idea that they did tours at the Marin County Civic Center. The information about Frank…read moreLloyd Wright was very interesting. The tour was very informative. There were areas that I've never seen and the history was fascinating. I highly recommend people take the tour because the history of the building is fascinating. I didn't know that there was a library there it's built in such a way that it absorbs the noise so it's very quiet and peaceful in there.

I love this place, it's much more convenient than the post office, the staff is always helpful and…read morefriendly. The cost is a little higher, but so worth not dealing with the parking and people at the post office. They have all the supplies you need to pack yourself, or they'll pack it for you. They also sell greeting cards and other small gifts.

This is my 2nd bad experience with this small business…read more The 1st time attempting to return a Fed Ex package and mail another, I was ignored and "passed over" so they could assist a fellow middle eastern countryman, that did not appear to have an ongoing conversation. Today, I was told by the same man that my Fed Ex package was "too big" and 1.) Fed Ex may not be able to take the package today and that Fed Ex had the right to "refuse it now in order to pick up later if their truck was full." He said he would make an exception since I had already brought the package inside but if he would have saw me outside he would've refused and sent me away. Immediately after saying this an older gentleman, likely related to him, appeared from the back saying "they would NOT take the package, contradicting the first gentleman. He said they could not store the package it in their facility, explaining that FedEx does not pay them but instead they pay FedEx. Information that should not concern me as a customer and not the business owner. I felt attacked and discriminated against. This business needs ethics and business 101 education. I ignored the racial discrimination the first time, but I will not do it again. There are many small businesses that understand the value of customer service. I highly recommend you find one of those before patronizing this one.

personal, professional, efficient, clean! we are thankful…read morefor the ease and convenience of the location and trusting service provided. thank you always for taking time for your patrons and making a difference !!

They're super helpful, efficient and have a super cute shop with nice gift cards and last minute…read moregift ideas.

Just want to give a big thank you to the sales associate named Jay, she went above and beyond…read morehelping me print a USPS shipping label from my iPhone today. She showed me how to download the file then send it to the "printandgo@fedex.com print app in the store.

I paid $368 for a package to sent from this Fedex store in Northgate, sent by a friend to me on…read moreFriday 9/18 for a 9/19 overnight delivery Saturday, to a Chicago hotel I am staying in. The receipt clearly says it will be delivered Saturday. I kept checking for its arrival. I then called Fedex customer service and the woman told me it would not be delivered until Monday after I would have checked out. She was essentially useless. I demanded to talk to her supervisor who was willing to be more helpful. When I truthfully told him the reason for the shipping of some medicine my wife had left at home. As stated friend sent it for me. He also sent me a receipt that twice clearly stated SATURDAY DELIVERY. The Fedex supervisor said he would try to expedite it. I feel this store should not have taken the money and promise a Saturday delivery which looks like it will not happen until Monday. If it does get delivered on Saturday, it will have be only through my direct intervention which is both upsetting and rediculous for a customer to have to do. $368.

I have used this UPS store from 2006 - 2026. I literally have been there 100's of times throughout…read morethese last 20 years. Every time I have been there, the manager and workers have been efficient, polite and professional. Only once in all of those years have I seen any "impolite" moment. Believe me, I have also seen 100's of interactions between the manager, employees and their customers. Each time, the customers were given EXCELLENT service. I acknowledge that the people who have written negative reviews can have their valid points - BUT I want people to know that those were only a FEW people who have written negative comments - while the 100's I have witnessed in person throughout the years were treated courteously, efficiently and professionally. I only go to this UPS location - as I have seen how excellent this UPS store is. I hope people will appreciate what they have in this store.

Sign says they open at 830a but they don't actually open. Several times I've been there hanging…read morearound for 15-20min with other people wondering when they actually open.