Hard at work every time I see them. Happy to greet you with a smile. They move the line quickly and they always have a positive attitude.

This USPS location has to be the worst Customer Service that I've ever dealt with in my entire life of existing in the United States. The Asian woman who helped me today who was in her 50s with long dark hair, told me that they are gonna make their own decisions separate from what the United States postal office offers. The mailman also came to yell at me at my front door when I have been trying to get my mail stating that they've been holding it and won't give it to me for no reason I cannot stand the incompetent of this post office location. read more

Stop skipping my house just bc i don't have mail to be delivered. Its happened 6 times in the last 2 months. Just tired of people not doing their job read more

The Novato USPS branch offfice provides one of the most underrated services that exists today. I ship and receive many packages both domestically and internationally, mosty as a result of my Ebay sales and purchases, on a weekly basis. The USPS has never lost any of the packages I have shipped or have been scheduled to receive. I consider the USPS an invaluable resource and quite a bargain as well. ln addition, I have had perfect service in regard to stopping mail while away from my home or business. FYI, I utilize the USPS website for almost all of my needs. (Please support the USPS as a US Government service organization and please don't let it become a private venture.) read more

I don't understand why there are long lines at this post office constantly. Frustrating.

Yelp needs to give 0 star options. If you only use a post office box, drop off and never have to talk to anyone that is the only way this place would be worth it. Whenever you need to get help, get in line, and wait it take 45 minutes to 1 hour. There is only ever 1 employee who is over stressed out while 5 other employees will walk up front and say nothing. Close the front desk down if you don't want to service customers. read more

They're the worst for customer service. They close their doors 3 minutes before it's time all the time. They need to have a supervisor come in and check them out. There is not one other US postal service that doesn't stay open till exactly the time or 3 minutes after they should all be reprimanded. read more

I got my passport in less than a month. The entire process was super easy thanks to the great Filipina woman who helped process my documents at the post office! I got married before the pandemic and completed my name change after the lockdown so that meant I needed to change my name on all of my official documents. My passport was last. I scheduled an appointment with USPS online. Easy peasy! Ordered a passport photo online. Yes, you can order your passport photos online from many companies. I used a full service company that guarantees your Iphone face photo meets the specifications: passport-photo.online. $9.95. Printed out the application and filled it out, leaving the signature and date blank. Made photocopies of all the documentation required - including two additional options. Organized my copies, originals, and photos in an envelope. Had two unsigned checks ready to sign at the counter to fulfill the separate fees. I arrived 25 minutes early. Lots of free lot parking. My appointment took less than 5 minutes. Parting pro-tip: if you carefully read the information on the US Government and USPS website to understand exactly what they require, you, too will have a smooth visit, and the person processing your documents will appreciate your due diligence and organization. I got my passport in a month. I love that, Now I can start scouting and buying property overseas! read more

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This is my favorite post office because of their customer service. Expect to bring some patience since there is usually a line like any other location. The staff are helpful and friendly. It seems like some of the staff know some of the customers who frequent this location which is nice to see. The location is tucked in the back corner of the shopping center. There is plenty of parking but it can be a zoo at peak times. The holiday season is here so be kind and patient to the hard working staff. read more

I went to the post office to pick up my package. The service was fast and excellent!"

If only enough people worked here.... Four windows. No one at any of them. Line stretching out the door. read more

US Post Office - No one working. Over a dozen people on line, stretching out the door. - Post Offices Near Me - Novato, California

USPS needs to just be shut down or phased out completely, full stop. It is the least professional of all couriers and if you do any tracking at all you can see the delays and circuitous route the package takes, if not lost. And then you have the mail carrier who is off by one unit in a simple 5 unit townhouse complex - where do they even deliver the last one? The next building? There may be individuals that are okay and you may have businesses send by free shipping but more and more we should let the online retailers know just use UPS or one of the other carriers that's not going to screw it up. read more

This post office seems to have a few issues: the line is always too long and goes all the way into the front entrance often, mostly due to the older lady with the black hair that is always wasting so much time chit-chatting with the customers, oblivious to the line that is fast growing. She is always in no hurry to get the line moving. She went on break once and a young man with dark hair really got the line moving and i was amazed and so grateful. i told him i hope they replace that woman with HIM! i have a bad back and very bad knees and cant stand in line very long without excruciation pain. they need to make a line for disabled people like me who cant stand in line very long! Another problem is that the stamp vending machine is always broken - and for an extended amount of time. When they finally get it fixed, it is broken again, after only a short time. and every time I have gone back it is still broken! They need t fix it soon! We all need stamps and don't want to wait in the usual "soup line." read more

I absolutely love our mailman. Rain or shine.... (poured rain for months and now it's over 100 degrees out with no end in sight), always comes to our house with a smile. How can you leave these guys less than 5 stars?? Treat your postal workers with kindness and try to understand how short staffed and challenging their jobs can be! compassion and kindness goes a long way. Some of these reviews are ridiculous. Having lived overseas for a few years and really experiencing what SLOW mail is... .. LOL, gosh we have it good over here in the north bay. Thank you Novato Post Office ;) read more

Everyone is super nice at the post office! It would be great if they had more workers to help them not feel so overwhelmed with lines they have to deal with.. read more

I went into the post office with 5 large boxes to ship to HI and a complicated address situation. The clerk was rushing through my order because her boss was calling her or going to write her up. She didn't ask me key questions. Importantly, I was told that my packages would be going by plane, when in fact, they were put in the barge, meaning a 4-5 week delay. I had I Portent clothes, papers, etc that I need and don't have access to. I would have gladly paid more for air. I had to call customer service, file a missing mail claim, and make multiple trips to the post office to figure out what happened. Also, every time I go in the clerks try to involve other people in line in personal conversations. read more

Novato has the worst post office. I had a package coming that was delivered to a different street, thank god they rejected the delivery, the post office sent me a note telling me it was being held at the post office so I went down and stood in line . Well they didn't have it. So I went home, it was delivered later they day. They had no idea where it was. Second was a Christmas card we mailed in 2020, the person we sent it to had moved last year, it sat around for a year then they tried to deliver it a year later in 2021, of course it was sent back.... What the hell .. it as returned to us read more

If the regular carrier is off the mail is mis-delivered. And now the gang box was left open and the hold time when you call is 1 HOUR.... They still act like DMV employees read more

I checked the reviews here before I went to the PO to renew my passport. My experience at this PO was very pleasant. A reviewer mentioned that she had a hard time with one of the clerks but she must be really stupid that she needed help with her application. No one was being rude as I was waiting. And when my turn came, the clerk told me what to do and saved me $35. It was simple and straightforward. Fill out the form, get a picture, write a check, and send it in the mail. I wish people would stop giving bad reviews to businesses and the people who were trying to help them when they have NO IDEA what they were doing or what they were talking about. It's totally unfair to these hardworking people. If I just relied on what the other reviewers say about this office, I would've (not "would of") missed this pleasant experience. Maybe your bad experience started with you. Entitlement? The customer Margaret is not always right. Right? read more

Literally the worst post office I have ever been too. Want to know why the US postal service is going BK.. come here.. Self service machine never works... it is literally always broken. Priority mail boxes are never stocked ( though in all fairness they could be getting stolen). The postal workers here are always nice and courteous ( hence the one star). If you actually need to purchase shipping services go to staples... read more

I've been going to this PO for years and have always been satisfied. The staff has always been efficient, courteous, and helpful. I am impressed by the patience they display in the face of sometimes rude, entitled, and disrespectful customers, screaming kids, etc. A tough job well done! read more

I love how the window desk employees tell you that they will have the manager call you back when then come in. So I have been waiting for at least two hours and half for a phone call back to see my latest update on my package. Apparently my mother when the day before to send out TWO BOXES FOR TWO DIFFERENT ADDRESS AND TELL ME WHY THE EMPLOYEE MESSED IT UP AND SENT BOTH PACKAGES TO THE SAME ADDRESS AND DIDNT CONFIRM IT WITH MY MOTHER ABOUT IT AND WOULDNT LET MY MOTHER FINISHED IT! I am waiting for a call back and I will keep calling until I get an a calm answer because right now I am to the point like really? It's not that easy to understand. I came in today and explain to the employees about what happen and they told me "I will let my manager know and will call you back" Okay I have not gotten any calls back!!!! read more

There was no one to service us when we went in during business hours. My fiancé was very upset. I was as well. There is no excuse for someone not being at the desk when we could obviously hear them talking and chatting back in the employee area. read more

We have done Premium Mail Delivery for 20 years - that we pay for. We never had a delivery problem in Mill Valley. But since living in Novato the last five we have had nothing but issues. No delivery or late delivery. Today our neighbor told us we received mail in our mail box. We made the arrangements three weeks ago - and still they can't get it right! If i could go to a different post office we would! read more

Wish I could do zero stars. Literally no sense of urgency, yes or no answers and will turn you away immediately but will spend 30 minutes helping someone else cut and paste labels. Told me to go to the end of the counter to talk to a supervisor and literally no supervisor in sight. As I was walking in there was a couple complaining that they had waited for a whole hour. This place is ridiculous! read more

Update No one answers the local phone number. They pick up the phone after numerous rings then immediately hang up. Calling the 800 number is a joke. After the automated voice stops talking press #4 then #2 to speak with an agent. Suggest the call back feature as minimum hold is in excess of 30 minutes. Even speaking with a supervisor is useless. UPS transferred a package to Novato USPS & 5:21am on 4/20/19. USPS is stating that they never received it. YPS states the driver definitely dropped it off - they have electronic verification. USPS refuses to open a case or look into it further. DISGUSTING SERVICE! No one gives a damn at this PO as they are all tenured. Could go on and on about the terrible service at the location as well. read more

The Post Office gets a bad rap. The lines are out the door but they stay open later than other branches. The staff is friendly and this location is no more clean or dirty than other locations. Although I don't mind waiting in line I find the auto packaging much more convenient. I like the auto package postaging that makes life so much easier than waiting in line. Sometimes there is a line at the machine as well as a line to speak to a real person. Often, behind the scene staff come up front to see if there are packages to be picked up. I notice this more often than at other locations I visit. The Novato post office offers passport assistance with a full fledged room to do so. I also see voter registration forms awaiting those that have recently moved or new voter. read more

I'd leave 10 stars if I could. I called about a priority letter I sent to Novato because there was confusion about the address. I wish I had gotten the name of the person who helped me, but she went above and beyond. First, she listened to me describe the problem, which is amazing and wonderful because she really paid attention, did some research, cleared up the confusion, and gave me helpful information. Much appreciated! read more

I appreciate the efficiency of the Novato Post Office. My flat rate envelopes are delivered fast. For $8.95 I can put it in the post in the afternoon, and the next day it arrives in the morning mail. Amazing. Thank you for the consistent and timely deliveries. Appreciate it very much. read more

This is with the entire USPS in general, ...one USPS gets ahold of your package it's really a gamble as to whether or not it will arrive at its destination. USPS seems to lose about 15-25% of the items I purchase online. I prefer FedEx and UPS as I've had 100% success rate with both services. read more

Been to this post office 4x since we moved here & I've had a positive experience everytime. Usually 2-3 staff members up front. Granted there have been some long waits, and there have been a time when I waited 10 mins and turned around and went home - but this isn't necessarily anyone's fault but my own. I was in too much of a rush & got impatient. The other times - I've only observed warmth, kindness, and genuine willingness to help us customers. One time their supervisor helped track an international package for me; when I got home within 10 mins, there was a call from him w/ an update. And within 2 hrs, said package was at my front door!!! Talk about service! I'm quite surprised at the one-star reviews, but could be timing as well. I'm just glad I got a friendly face each time then! read more

It's 9am on a Friday morning and there is only one postal clerk?!? Such terrible customer service.

Only 2 staffers but they move at an insanely slow pace with one chatting with customers while the other one spend more time in the back looking for whatever. I actually left then to wait for that. Will come back another time this week but may end up being the same :( And this has nothing to do with whoever not answering the phone calls here. read more

I'm not sure what post office the previous two yuppies--I mean Yelpers visited because after six years of not coming here; the same great service and employees greeted me. The post office is spacious, clean, organized, and...nice! I came in on a Friday afternoon and there were only about two or three people waiting in line, which made for quick, speedy service. The post office has plenty of supplies (boxes, labels, packaging supplies) and all the free Priority Mail supplies are readily available without having to ask an employee. After waiting a few minutes, the courteous employee called me up and within minutes my package was on its way to Los Angeles. I couldn't believe the same employees were working behind the counter and were just as I remembered them. If you think this is a one-star post office, I invite you to visit my local post office in Richmond, California. I guarantee you won't complain how nice you have it in Novato in your next Yelp review. read more

US Post Office - Post Offices Near Me - Novato, California

I made an on line appt for my passport. My passport was dated 1/2004. I read and re-read all info on renewing vs applying for new passport. Confusing-it expires in 10 years but you can renew within 15? So I completed the form to get a new passport. Other customers there for their passports had problems with the forms also. 2 workers were doing the passports. The female worker went beyond to help me. She let me fill in the form for re-newal, took my picture. The male worker was very rude-he told me to do the form at home and mail it in. He was also rude to the other customers.The female worker took me to her counter and helped me send off the passport papers. This is what I learned: *Fill in and complete all passport forms for renewing passports and for new passports. Do both, let the PO tell you which one is needed. *****Bring your checkbook to make out check to passport agency or you will need to buy a money order*********** *You cannot mail form from home. Forms/check etc need to be sent via mail that has a tracking number *bring a black pen with you *bring ID/birth certificates/old passport with you read more

They never answer their phone!! I called no less than 15 times today and let it ring and ring and ring. How can they honestly expect everyone to be able to come into the office on a weekday during working hours to resolve a problem??! They also can't figure out that when my daughter moved out, I didn't! I've been at the same address for 11 years and they still can't figure out if I live there or not. read more

What do I do if I'm not getting all my mail? It's not coming home and it's Christmas? Where do I go? Who do I ask? Is there a number? I'm in down town Novato close to luckys. Mail not getting home. Help. Please and thank you. read more

They deserve ZERO STARS but yelp doesn't give that option. By far the slowest post office around. They NEVER answer their phone... and when you have to "call to make an appt to apply for a passport", this is quite annoying! I hate this place. Avoid at all costs. And the clerks are so incredibly slow and they are ALWAYS understaffed. The worst. I venture to other post offices in Marin or Petaluma just to avoid this hell hole. read more

The employees there are forced to throw packages to get the job done at a faster pace to keep things on track for the managers(Claudia) and the reason for this issue is because they are under staffed and under paid but have to keep up with the pace or get stared down by management with a look that says your not cutting it. It's very intimidating and stressful for the employees because they know your not supposed to throw the packages but the upper levels there just say who cares and does It themselves. It's not fair because if a carrier is out on there route getting caught throwing a package they would loose there job in a heart beat. Also it's not fair to the carrier who has to go out on the same route everyday and customers complain to them about messed up goods when they had nothing to do with it. Literally on any given day you will see a package getting thrown and it's just not right to the customer. They literally don't know what's inside and how valuable it is, all they care about is getting the job done as fast as possible because they know at the end of the day there understaffed and more packages will be coming in on top of the overworked employees. In the mornings is where things really get tossed around. The managers just overlook it and tend to other matters, which really is nothing in high demand. I truly believe this should be a news topic and save people from constantly having to report damaged goods when they shouldn't have to. Sent from my iPhone read more

It's a hit and miss experience here. Sometimes the line moves quickly and the clerks are very happy and efficient with their time. Sometimes, there aren't enough employees to handle the line or those that are there are busy chatting with each other that the customer has to wait for lulls in conversation to get their mailing needs taken care of. Today was the later when I went here. There was some inhouse competition between a register that took credit cards and one that took only cash. As I had a simply package to send out to another pen pal school for my class, I was hoping to get in and out. Unfortunately, the two clerks available were bantering congenially about their competition placement. With only two people in front of me, both with simple mailing needs, it still took 30 minutes to get through the line. When I got to the cash register to send my parcel certified, the clerk made three errors due to chatting it up with her colleague. Finally focused, and 10 minutes later, I got my package stamped and collected. While I understand there are lively games sometimes used at work to promote comradity and competition amongst staff, there still should be a focus on efficiency and professionalism. Getting customers through the line should be priority and focus on the customer's instructions should be given attention over a colleague's banter. If this got looked at, perhaps the experience would be better. Also, don't get me started on the parking lot outside just to get inside.... read more