Customer service is terrible here, I tried to return some HP printer cartridges that were never used, they would not take them back even though they were never used, they told me HP would exchange them for me, they did not! I tried to return the printer which is only 3 months old, HP told me to do that. I brought the printer to staples and was informed by a Hispanic woman who spoke very little English, she said 2 weeks! 2 weeks what? Then she pointed to a sign, their return policy. They would not take the printer I bought 3 month ago back! I said I'd like to speak to a manager, the woman responded in sound bites 11:00! I said 11:00 what? She said Manager, I said manager comes in at 11:00 she nodded up and down.what a joke. I'll never buy from them again! Ever! read more

Went in yesterday for photos, shopping and shipping. 3 people helped us and all were so friendly and helpful!! Shout out to Braden, Herron and Barbara for excellent customer service! read more

Love this store and the service. They always have everything I need and including advice and help. Bought laptops, monitors, computer supplies, printers and office furniture, etc. read more

The best service every single time. Love it here. The folks are always friendly and enthusiastic about helping, even when I need a last minute express project done. Thank you! read more

Service was not good at this location. They didn't open on time - late by 9 minutes this morning even though there were people inside and three outside waiting. I just wanted to drop off a package. read more

People in the print shop are absolute idiots. I was just told that they cannot open a PDF file because I made it on a Mac. I am a professional designer and work with printers and print shops all over the place, so I know this is not true. As a result, I now have to drive to a different city to get my PDF printed. Wondering if they're just too lazy to print the job or really that stupid?! read more

Wow great printing service! I was helped by Susy and Jb such kind workers! So helpful! Give them a raise! I appreciate hard workers. I needed help and they went above and beyond to help! Went to the Sr location and didn't get this help so I appreciate and I'm glad I came to this location right after! read more

A few weeks ago, our office got broken into, so I was tasked with finding a lockable storage cabinet for our media devices I went online to see what they had, but I wasn't sure if they had what was advertised online in store! I went there on a whim to scope it out, waited around for an associate to assist me, observed the associate talk to the manager, and watched the associate walk down to me only to tell me they don't sell these in store I also brought one in cartridge for credit, but two different boxes as I used one box to purchase the same one of its kind! The cashier didn't know if I was getting credited for two, even though I only brought one cartridge? Not only can you see my frustration, but maybe it's best if we go to electronic check out? read more

Incredibly helpful staff! Very knowledgeable and efficient. The experience was very pleasant.

This review is specifically for their print center. SUPER UNHELPFUL. If you absolutely need to be frustrated by poor customer service, Printers that are offline and ridiculously long wait times then this is your spot! I came in to print four (4) 8.5x11 .PDF's and the lady working the "Print Center" stated that she could not print them out for me. I would have to wait until the next day. F THAT. I was then directed to their self service machines. Ok, better than waiting a whole day for 4 prints right? WRONG. 1 machine was down leaving 1 printer for the whole business to operate on. Luckily, the guy who was printing a bootleg copy of war and peace had just finished his 800 page print and he let me use the ONLY PRINTER AVAILABLE IN A "PRINT CENTER". Just let that last line soak in for a second... OK, I'm in front of a machine that prints, I just saw the novel that the previous guy printed right? WRONG. The machine would not read my USB drive. The same USB drive that I literally used 5 minutes prior because I uploaded the 4 .PDF's that I needed to print on it. I was getting frustrated. so I kindly asked the lady if she could take a look. She surmised that the USB was faulty. I was like "look, I just used this USB drive 5 minutes prior because I uploaded the 4 .PDF's that I needed to print on it". I felt like I was repeating myself... At any rate, this reminded me of Dave Chapelle's "POP Copy" skit from his show. Avoid the frustration and either go to Kinko's or replace your broken printer so you don't have to deal with this. read more

Staples - Printing Services Near Me - Novato, California

Nathalie in the Print department is extremely friendly, accommodating, and helpful. I had first gone to Staples in Petaluma and was put off by the rude and indifferent person staffing the print department there. I left and then found myself near the Novato Staples and thought I'd give it a try. The very same request I had made in Petaluma was met by Nathalie with a positive "of course I can do that for you!" attitude. She is exceptional and will keep me returning to this Staples. read more

Absolutely horrible. This applies to the entire chain if this policy is rampant. Bought a $700 printer. Prints great! Scanner is great! Then, after about 3 weeks, I needed to scan some documents. I had about 10 docs to scan, and more to come, so I used the sheet feeder. Doesn't work! Grabs several sheets at a time. Tried the fix I found online (to fix my brand new printer) and it worked temporarily. Printer is a LEMON, tried to return it. Sorry, it's past 15 days! By now I am furious. Staples does nothing, they send me to their online claims (which is designed to make you give up). Jump through all the hoops. Result: Sorry, your issue is not covered. So now I have a $700 paperweight-- ok, it prints, but forget scanning documents. Genius Scan on my phone works better than this thing. Costco, Amazon, that's about it for large purchases. Never again at Staples. I read more

I would like to note the outstanding customer service provided by Eli, Natale (in the UPS and printing area) and to Kevin at the register. As a chain, not so sure but these 3 people deserve to be acknowledged for taking time to help a customer. read more

Finding honest people is becoming more and more difficult. I needed a new office chair for my home office. I went to Staples in Novato and picked out the chair I wanted. While checking out, I was asked if I wanted to purchase a warranty for my chair. It was only nineteen dollars, give or take a few cents. I asked if the chair came with a warranty, and if so, why would I need to buy an additional warranty. We are all used to sales clerks trying to upsell warranty, and usually, I say no. But the clear was a bit aggressive, saying that if the chair has a problem, I bring it back to the store for a new one... When I asked if the chair had a warranty, the sales clerk stated that it did not. One of the reasons I picked the specific chair was the price tag spelled out the warranty. So I went back to the part of the store where the chairs were and took a picture of the warranty information. A Gal followed me back to the chairs and watched as I took the picture. She may have been the manager and tried to tell me about the store warranty plan. I showed the image to the clerk; then the Gal took over my transaction. Clearly, both people were caught in a lie. The sales clerk stated that the chair warranty was a limited warranty and would not cover scratches. When the receipt came out of the printer, the manager Gal ripped off the bottom. I didn't think much of it at the time until I got home and found that she had ripped off the part of the receipt asking for a review of my experience at the store. Really amazing. I guess they didn't want my review. Please let's change the retail world and ask people to be honest. Tom read more

Staples - Printing Services Near Me - Novato, California

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On Wednesday, September 18th, Natalie in the printing department was incredibly helpful. There was a slight mix-up with my order, which I completely understand--things happen. However, she went above and beyond to make it right. Her actions exceeded my expectations and truly made my day. Not only was she professional and kind, but she also provided exceptional customer support. Thank you, Natalie. I will definitely be speaking very highly of Staples because of you! read more

This is not the closest Staples, but it is so much better than the one near me that it is worth the drive. Great service and more inventory, at least in what I need, plus easy parking and freeway access, make it a snap to run my errands and get back to work. Friendly and knowledgeable staff make it a pleasure to come here. read more

Remember when America used to have top notch customer service, generally speaking, clean, crisp, organized and well-stocked business supply stores like Staples? I miss those days. Can we scrap the 2000s/2010s and start over? I need a Mulligan. Now, we make do with what we have. This Staples a-ok. It has the basics, but I wish it was bigger and carried more products. They're severely lacking in the photo paper selection. I like the Martha Stewart line, the glass desk divider trays, plus the shipping materials. There are some nice printer papers, too, like the Astro Designs stationery. They do have a fair amount of school supplies. Employees are ok, but their computer systems are sometimes unreliable and the employees don't seem to know what they're doing. But this Staples at least has better staff than the Staples in San Rafael. read more

This place is a joke. I've gone here on several occasions and almost all of the staff is incompetent. I don't know where they get these people but every time I've gone here I've had a horrible experience and it's absolutely impossible to get help. You can clearly tell that everyone that works here it's just showing up for the paycheck and could give a damn about The customers who need help ..Today I was in here and attempted to use a gift card and was turned away by the cashier and she told be my money is not good there there is $200 on my gift card. I went back in and had the manager called and he told me there's no problem with my gift card was able to complete the transaction. read more

I needed a replacement iPad for business and all other sources including Amazon and Apple were 3-5 weeks delivery. Staples Novato had stock. I called and the transaction was done in under 5 minutes. I drove to the store, called from my car, 1 minute later they brought out my purchase, checked my ID and I was gone! Great store, great service. Thank you! My last Staples purchase was for an office chair. I got the Sealy Santana because I had a Sealy before that was 10 years old and somewhat worn. After about a month the new chair kept dropping down, the gas cylinder that kept the chair up was failing. Staples helped with the warranty. I contacted the company, a new cylinder was sent to me with replacement instructions. I admit it took me a while to replace, not being mechanical. That was 4 years ago. The chair is still working fine. read more

I would like to acknowledge Edward and Simon specifically due to my recent interactions with this location. Whether my inquiry was a call or a visit regarding a return, recycling, data transfer from my old computer, or purchasing of new equipment both of these individuals were extremely helpful, upbeat and informative. As a senior in need of recycling outdated equipment, returning a previous purchase and looking into new equipment, it was a relief to find reliable information, real solutions and a helpful staff so close to home. read more

I shop Staples fairly regularly. There's always a nice bunch of people there. It's more convenient for me to go to the one near my home but sometimes I'm in Novato and I use this one and it's always been over the top professional. The manager was extremely helpful with helping me resolve a problem with a purchase I made. It turned out that I didn't read the package incorrectly and I had the right product but he was very gracious and helpful showing me how to install it into my printer. I didn't feel like I was a goof at all for bringing it in saying it was the wrong one. Thanks guys for all your help everybody on the front end was extremely helpful and I appreciate it thank you read more

Staples - Zac ... a very personable and resourceful manager. - Printing Services Near Me - Novato, California

Staples has it all ! I have come to this location for several years . It's a quick hop off 101 and this particular store is great . Since last April , we pretty much stay in Marin , more space & it felt like the time to leave the city for a bit . I am using this store much more then ever . For printing & lots of self service stuff . I am sadden to read so many not so glowing reviews . This kind of astounds me , each and every time , I have gone to Staples Novato , the staff go above and beyond . Without exception. It's starts at the door , absolutely every time u enter , you are warmly greeted , And the staff are just so efficient, so friendly , so helpful . It's like they are all happy to be there & happy to help . It's so noticeable & consistent . I have a printer I love in the city , Mission dist , they are so great , but I often now send documents to this location & combine it with a run to Costco , or other errands . Really because the experience is just lovely . I hope happy customers , I know most that go there , have to be , would post a review . These folks are very committed & it's so apparent.. And upon the exit , you are Thanked & wished a great rest of your day ! This service is the best ! Big shout out to this store , u guys are fantastic . In every way ! Stay well ! And stay awesome , like you are ! read more

The young lady at the customer service counter was so helpful. Basically you can do anything online, but it's nice to know, the folks at Staples are very friendly and appreciate your business. Great location, but watch out while entering or exiting busy, multidirectional drive ways. read more

My mother passed away unexpectedly. I went into Novato staples copy center and Natalie helped me with huge photos I wanted for the service. In my haste I order the wrong backing. I returned and Natalie went above and beyond to help me right my mistake. She had me purchase what I needed and gave me instructions on how to fix it. I returned and it was done. She was kind, accountable for the mistake I made. Staples was a forgotten service that now I can't recommend enough. Ask for Natalie. Clone her read more

I never have a problem here! The staff is nice and helpful and they always greet me the minute I walk in. Typical store for office supplies and they also have post office and UPS services which is awesome! I'm a regular and will be back! read more

If you have read any of my other reviews you will notice that I have reviewed the staples in San Rafael as well. With that being said, I would go out of my way to come to this staples over the San Rafael location any day. Why you ask? One word, one person: Gonzalo. Out of all the staples locations have been in, Gonzalo is the most helpful employee I have come across. Always up beat, and alway try's to help the customer. Faith restored in staples! read more

Staples - Staples #1 employee! - Printing Services Near Me - Novato, California

For over a year I have been in the process of deciding never to use Staples, Rowland, Novato or any Staples again. I am not a corporate account having a lot of work done there. I am just a neighbor. I produce once a year my neighborhood directory, 150 copies and about 2000 copies while producing my class reunion packet once every 5 years. I'm not a big customer. Again, I'm just a neighbor. Up until now I've gotten the run around that I was willing to accept, 'You'll have to buy a box of that paper because we don't have it in this department.' But, they had it over there. I bought it. This month I went there with what was left of that box to do my directories again. I was told that unless I had the Staples receipt, I could not use that paper. I repeated it back to her. Yes, that is the company policy. I was burned and left angry. I took my paper purchased at Staples with no receipt and headed to Office Depot, San Rafael where Ceaser took wonderful care of me. I'll be writing a Yelp complimenting Ceaser at Office Depot. Thank you. They are now my neighborhood go-to copier with supplies. Like I said, 'I'm just a neighbor not a corporate account.' read more

Just drove here on a sunday to try and ship something. I called ahead to be sure they were open and it says they are open until 7 on their phone message. I get here and they closed at 6. How annoying!! Please update your Yelp page and put your hours there. read more

Staples - Closed! - Printing Services Near Me - Novato, California

Needed a new office chair so went in, did a few test drives and selected one model. Randy, the assistant manager at the Novato Staples, had to order it (they can't sell the floor models for some reason) he located one and set up store delivery in a few days. As we were leaving the parking lot he waved us down to tell us he'd located another model in their back room that we might want to look at. He assembled it "on spec" for us to try -- we came back in a few hours and it was indeed excellent -- a higher-end design at the same attractively discounted price -- and we didn't have to wait days for the delivery. We were not only highly satisfied with the product, but extremely impressed with Randy's strong can-do customer service attitude (which he seems to have instilled in the other staff as well) and his commitment and hustle to deliver great value. read more

With more people shopping online than in store, one would think the best way to encourage in store shopping and to give people a reason to spend $7.00/gal for gas and expose them selves to COVID aid to provide something you can't get online, excellent customer service! I bought an ink cartridge from Staples a few months ago, it didn't work and showed "incompatible" on my printer. I went into the store with this opened cartridge and the receipt showing my purchase that day. The manager allowed me to return this cartridge and get a replacement. The manager said this happens sometimes, so it's fine. The replacement cartridge worked fine. Perhaps there was a defective lot? Today I bought a new ink cartridge and the same issue happened . It actually said this ink cartridge could only be used with the machine it had been used for previously. Was this refilled by HP, was it not new? I literally just opened the package. After a few hours of trying to make this work, I went back down to Staples. The Customer Service mgr told me somethings must be wrong with my reader on my printer and he would not accept the return. Later he said he would allow me to exchange the cartridge for the same cartridge. I told him I am considering buying a new and better printer today, it requires a different cart deg but it's still HP, can I apply the credit to this new purchase? He said, "No, I can't do that. I can only replace this cartridge for the same one". I told him J am ready to spend much more than this cartridge.I want to buy a newer better HP printer and several ink cartridges right now. Still, "sorry, no we can't apply the credit". He then asked if I would like him to show me the new printer models they have!!!! I was so irritated by the poor customer service, I told him, "No thank you. I M a long standing business customer since your opened your doors . I will be taking my business elsewhere! I drive over to Target in the same shopping center and purchase my new printer and 4 ink cartridges. I will never shop at Staples again! It's not worth it! The prices are not any better than anywhere else. In fact I can fine things for less and you sure as heck will Not get any customer service to speak of so why bother? Their business will collapse sooner than later and I hope they understand why! read more

Awful... very unhelpful. Jeannette who was stationed in the printing section was rude and unpleasant. When I remarked that I would post a review on Yelp she replied "I look forward to reading it".. So Jeanette... Enjoy. You have NO people skills and you have a total lack of customer service/awareness. I would not want somebody as disrespectful representing my company. By the way Staples in San Rafael provided all the services you said were unobtainable at your branch they were polite and provided the professionalism you lack. read more

Susie at the staples print center was so helpful and professional. We got our business cards and stickers the next day!

The printing station has been so helpful. Sarah went above and beyond at helping me with a project, from finding a better image, and finding the right size to blow up to, to not charging for sizes that wouldn't work, etc. 10/10 read more

One has to know what one wants in order to find it. Employees often give me the doe-eyed look when I ask for anything, whether it's an ink refill, a cover for my cel, a three-ringed binder at 2 inches, or a calculator. I would hate to ask for tablet logistics or printer compatibility. I might make an employee's head explode from utter confusion. This visit I wanted to purchase a cover/keyboard combo for my Ipad. The selection wasn't great but there were enough options to get the idea. I tried to peruse first without being bothered (nice try, Ange, not going to happen in this store), After three interruptions, I decided to take on the inquiry and asked which would suit my particular device. The guy grabs the box from my hand and has to read the 6 point font on the back for the answer. When he couldn't read it, he hands it back and says, "I would guess so." I'm not going to spend 99 bucks on a guess so! So I read the package myself and found out it would. I check out and thankfully it did work. But talk about lack of confidence I got from the helper! read more

I love this Store. Anything I need for School or Work is easily find here. Most the people that works there are friendly but this lady Name Roxanne or however her name is spell, crossed the line and had the nerve to be calling me names right on my face at the register just because She thought I didn't speak Spanish, wrong Idea and big surprise for her because Spanish is my 1st language but anyway then I asked her why was she expressing herself about me that way She look down and mention that is something about her manager" Como sea amiga perhaps your having a not too good day but that doesn't mean that you are going to get it out of others!! There is always a solution for everything! Over all I would like to give you a suggestions hope me entienda that customers satisfaction is priority in any business. Good evening! read more

Alex Lamont's always ends up taking exceptional care of me. I am one of those people who. It's most items for charity or on discount so cost is important as is getting credit for my recycled ink cartridges. Alex, in the past several months has provided me exceptional service each and every visit without fail. He has gotten to the point , despite the store's volume and his role which appears to be lead cashier, to remember why I always leave a bag up front, say I am going to look around, return anywhere from 1 to 2 hours later and he remembers my name, remembers to credit my account for the catfishes without being reminded plus he has already verified that I am submitting "x" number of catfishes to be recycled so I never need to wait for him to double check my work and he just makes the check out process smooth. And trust me, I am the woman that puts things in order of importance as I go to purchase them in case I am over budget or confused the signage regarding a discount. He is patient with the customers yet a work horse behind the register and today I learned just how intelligent he is when I accidentally asked whether my protractor purchase and angled rulers made sense to teach a 3rd grader about right angles and start to practice with the protractor. He even reminded me of my days (prior to GPS) when we could use a protractor to determine time based on distance to a specific location. He actually remembered the equation but dumbed it down for me. I am disabled with brain injury and just notice my shirt is inside out so despite my appearance and obvious lack of "brain power" he is still kind, service orientated and a true asset to Staples. I spent time I normally wouldn't on a busy day to write this because of Alex Lamont's commitment to kindness and hope that Staples recognizes and applauds him for his efforts. Also, I can also go back and reference his name as he always remembers mine. Thanks Alex! read more

Staples - Sign up for rewards program. I make $29-40 monthly on recycled cartridges! FYI - Printing Services Near Me - Novato, California

This review is only for the post office desk of this location. I come here often during my lunch break to send packages or mail since it is right next to my work. First off, even though this is a USPS desk, they do not have all the Priority shipping boxes. They do have some Priority and Express shipping envelopes available. The line is horrendous! This place has to figure out a better system! When I went today, there was a line of about 10 people waiting to send their mail. Some even to just buy stamps. Despite the line, there was only 1 staff member assisting the customers. Even though everyone had their packages already taped up and addressed, the Staples staff (although very friendly) was super slow. He would type out each "Ship From" and "Ship To" address in his computer, then print out labels. I waited about 20 minutes to get to the counter, then the guy took another 10 minutes to create the labels for my envelopes. Then, instead of paying right then and there like you would at the regular post office, you have to go wait another 10 minutes in the main line to get rung up. That line had a line of 6 people, and yet again, only 1 employee. Although the staff was friendly, I just don't have time for this and believe that there's a lot of room for improvement with helping customers check out in a more timely fashion. read more

I go there because it's the only office supply store in Novato. I hate their copy center. The copiers all have scratches on the glass so your copies end up with black spots on them. The people aren't very friendly. They act like they are doing you a favor by making your copies. I'd rather make my own at the UPS store on 7th. Or even drive down to Terra Linda to go to the FedEx store. The office supplies are ok. They seem to be out of my printer ink cartridges sometimes. I often go get refill cartridges for my soda stream machine, and one time they were out of those too. I wish there was an Office Depot around here. The front check out people are friendly, especially the red-headed guy who is the most knowledgeable one I've found. read more

Exceptional customer service in the print center. Natalie was very helpful and made suggestions that improved the look and design of my Christmas cards. I was thrilled to see how much better they turned out the second time around with her help! Happy customer and will return!! read more

the girl on the photo/copy section, who openly shows her annoyance at you even daring to approach her, needs to find another job. I had a couple of pictures to print from my iphone, and inform her of such. She starts by huffing at having to get up from her chair and said id have to send them to her. I asked how, and replied by email and just looked at me like i was dumb. Well hello? are you going to tell me the email address? she grabbed a business card with the email address on put it on the counter and waddled away. So rude. When it came to her printing the pictures, before she even began i see her lazily cropping them, cutting off parts of the pictures and generally just being careless. These are pictures im having printed so i can frame them. I politely asked her to crop them a little more accurately as they have specific sized frames to fit in. She just huffs again. Anyway, i picked them up a few hours later, had to ask someone else as she'd left. The envelope had scribbled on it "got them as close to requested sizes as possible. They are literally some 8x10's and a 3x3. How is that difficult? close to the size isnt good enough, i needed the sizes accurate for a reason. The best part was one of the pictures had a line from a biro pen or something on it, one literally had a white line through the center, one was about a cm too small (i measured it, since i had a feeling theyd be off) and one was way darker than it was on my phone, like half the detail was lost. If you dont like your job to the point your rude to customers when you have to do it, you do it so half assed, just quit. read more