Worst customer service skills ever! They don't answer the phone, they send packages to the wrong address creating havoc on my ebay account!!! If I could avoid them I would but since I work nearby it's all about convenience! Bunch of idiots! There's only one competent employee there and I think his name is Vernon! An asian gentleman I believe who works behind the counter who is kind and patient and knows what he's doing! Other then that if I wasn't forced to go here during my break I wouldn't in order to ship my items! I know I typed the address on my package exactly the way it was sent to me for a Florida address and they go and send to an address in Los Angeles! WTF? Bunch of idiot morons. read more

This is a review for the delivery person. I was at work all day 8am-5pm. I've been waiting for a package and checked the tracking. It said at 11:46am "Buisness Closed". The delivery person didn't even try to deliver the package. In our building we have a buisness office who signs for deliveries when we aren't available. So there is no reason why my package didn't get delivered. *update* I called the post office and Christy was very helpful trying to locate my package to get it delivered the same day. read more

US Post Office - I've been here since 8am and no one came to deliver a package - Post Offices Near Me - San Francisco, California

THE MOST UNRELIABLE SERVICE ever. I have scheduled on demand pickup to ship my packages and obviously paid for all the shipments and pickup fee. When scheduled, the window says 10-4 but this location told me 9-6 when called, so I waited all day at home but no one showed up. After attempting to call this location numerous times (prepare to wait 15 min before someone picks up if you're lucky), someone finally answered and told me she had sent a message to the driver and he should be coming my way but guess what...no one showed up. Then an email came the next morning saying pick-up was successful...ummm...I'm looking at my packages that are still sitting at my place so I'm sure it was not successful.... Going through a refund process now. read more

I agree with all the negative comments. Thank you so much for posting them. My mail has been stolen, sent back to sender for no reason, never forwarded, put outside my mail box in an apartment complex with 300 people which included my bank statements, etc. I have been yelled at by our carrier, Joe. He will not give me his last name. Then yelled at by his supervisor, Ms. Jackson. I have filed police reports. I have called at least 10 numbers at the post office and never received a call back. Help!!! What do we need to do to get our mail? I am willing to start a petition and give it to our district's supervisor. read more

The manager at this facility is wonderful. She's attentive, friendly, helpful, and tries to keep the line moving. The staff are also helpful and have gone out of their way to help me locate lost packages, figure out weird postage, etc. I moved and have a new post office but I still go to this location. Note: this review does not include the mail couriers. read more

By far the worst Post Office in town. Horrible!! Where do I begin? Being in their zip code for about 8 years, I constantly receive someone else's mail. At one point I received an enormous bundle of mail that belonged to someone else after they placed the mail on VACATION HOLD for probably more than a month!!! If they leave an orange slip and you are trying to schedule your parcel to be re-delivered they simply ignore it and do not re-deliver. Nobody ever answers the phone. Usually at any post office there's a clerk helping customers with parcel pick-ups but at this location you have to stand in a long line just to pick up your package because if you wait for them to re-deliver something, you'll never get it! The sad part is the supervisor at this station probably does not read Yelp reviews or couldn't care less about what people think. read more

I felt completely discriminated and I don't write reviews cause it's petty shit ... to be frank. I ran to the post Office 5 min late just to grab some stamps from the machine I pleaded With the lady please I don't even need you're help Jus the machine which dispenses stamps in the lobby she said NO and crossed over her neck signaling SOL OKAY. Whatever I walk off I'm. Sitting in my car for about 10-15 and African American man walks up @ 4:18 by this time the post Office been closed for 18 minutes she gladly opens the door for him and lets him in. You know what bullshit reverse racism I could care less what u call it unacceptable and she was flat out discriminating I'm closing my PO BOX HERE MONDAY FIRST THING read more

Holy Smokes, these guys have burnt me twice! I mean, how intelligent or efficient do you really need to be in order to understand how a vacation hold works?! Well, apparently this is rocket science for them. First attempt: Lady tells me it can be done on the phone so i proceed...days later mail keeps coming in. Second attempt: Guy says they don't do it over the phones and tells me to go on line. Done. And I even get a confirmation #. Days later mail still comes in. WTF!!! Mind you, I've done this because the mailboxes in my building were vandalized and it's taking forever to get fixed for several reasons. One of them being that mailmen/women not wanting to come up a flight of stairs..of about half a floor. Some regulation that's now in place. (Never mind the rain, sleet or snow, those stairs are the real killers!) Any who...I'm pissed. Tax checks are coming in and who knows where those might end up. I almost never come to yelp, much less write reviews...that's how annoyed I am. read more

great customer service (friendly, very helpful), less than 5 minute wait, organized & clean! my first visit was funny b/c i told the post office lady that i needed A LOT of stamps. she was very kind to explain in detail on how the post office sells stamps. you can buy stamps in any increments of 5, 10, 25, 50, 100 or a book, which has 200 stamps. ...anyways... the post office lady said, "you can buy a book w/ 200 stamps." i was like, "200 stamps is A LOT." i gave her weird look. she replied back, "you said you need A LOT of stamps." she looked back at me. i told her kindly, "i'll buy 40 stamps today." she said, "you can always come back for more." we both smiled at each other. :D i left the post office happy. read more

US Post Office - Post Offices Near Me - San Francisco, California

The US Post office has changed for the better. Years ago when I tried to call this office on Geary, nobody ever answered the phone. Today the manager Dee picked up the phone and not only provided me with superior service, but helped me understand what happened to my package which helped me learn that it was not delivered, thus stolen from my home. I am very pleased to know that I can count on my local US Post office. Thank you Dee and team!! read more

Moving away from this post office was one of the only great things about leaving San Francisco. They just won't let me quit. Sometimes they let you "skip" the line to pick up a package, but that usually only seemed to happen to me once I'd already been waiting in line for 20 minutes. They frequently forgot to give me packages and insisted they weren't in the office until I showed them a tracking email reporting them as delivered three days prior. They never got around to setting up my PO box notification emails. I moved and forwarded my mail a month ago, but nothing's been sent. I'd assumed the post office in general was just a incompetent dinosaur of an earlier age, but the people at my new post office are so helpful that I'm pretty sure I know where the problem lies. When I call the Geary office to sort things out, the line is either busy or the phone rings and rings until it just cuts out. This place is the worst. read more

Mailbox broken into, REPEATEDLY, while we were on our honeymoon. No one at this office can apparently pick up the phone so I can file a report and hold my mail, and the other post office won't let me do either with them because it isn't there zip code. FANTASTIC. You know, if I didn't pick up my phone at my office, I'd probably be fired. Interesting you can get away with this, USPS, when you're already on the brink of extinction. read more

Charles typed my Zip code wrong on a package that cost $70 to ship express w/ tracking(this was observed by the receipt of tracking invoice which I sent to recipient). I had to create a USPS login, pay another $85 online to 'intercept the package' (who knows if this is even successful) just to reroute it to the correct address. Goodness gracious, come on man you only have one job.... read more

The worst customer service, they are rude, do not answer their phone, are not able to locate any packages, their camera for passports is always broken (but they won't tell you until the last minute making you start the process all over again)... If you ever call them, you will be ringing their phone forever, when they answer, they will hang up on you. This place is hell, the staff infuriates me to no end. I wish that my zip code was not part of this office so that my delivered packages can go to another location instead. read more

I had a package that was accidentally misdelivered, so I called and they were able to track the mail person down and re-deliver within 10 minutes. The customer service was perfect. Thank you :) read more

my local post office...for some reason, i've never had to wait super long for a transaction. the staff is usually on it and they move along the line just fine. for picking up or dropping off a large package, they normally have a person on the side that could help you. i just try to stay away from the post office as mush as possible and use their awesome automated machines for everything that i could. read more

For me, it's a choice between this post office or the one in the Haight. In size, this was one definitely wins. I came on a Saturday and was a bit surprised at how quiet it was. Got in and out in a few minutes, which isn't something you can't often say in regards to the post office. read more

I was here around 2:45pm on a Tuesday. The man holding his cup hoping for spare change, opening doors for people going in an out of the post office. I think it's the same man that's been opening the doors for 5+ years there. He must make good money doing that. Or good enough anyway. I just came to mail a package. I had decided to list an old DVD set for sale on eBay that was taking up space on my shelf and I never watched. Old as in it was an old TV series, but it was actually brand spankin' new, since I had never opened it. Anyway, it sold, surprisingly and I was sending it out to its lucky new owner. There were three people working behind the counter and four people in line in front of me. Everything moved super quick and it was my turn within two minutes. Yes! I was done myself within two minutes as well. Ship it via media mail, pay, get my receipt, the man opens the door for me, and I'm on my way. Quick and painless. read more

MACY'S Post Office. What a disappointment. The internet said they were open until 5 PM. I rushed there with a package for my boss and when I got there at 4:30 it was closed. They didn't have any of the forms needed to mail the package through the machine. I needed a registered mail slip, none! No pens chained anywhere, no priority mail bags - There wasn't even a sign saying sorry for being closed. UGH!!! read more

No point in having a phone number listed if they never pick it up. Just trying to track a package down and I can't get in contact with anyone at this office. read more

does anyone received their mail opened or tampered with? i just received a check my company sent on June 16, 2017 and the envelope was wide open. Whoever opened it didn't even bother to reseal it. i also hate it when i get a replacement credit card or credit card offers, i always see the numbers on the card because who ever is handling the letter will rub the card with something which reveals the numbers. It's crazy is that why doesn't the post office see that there is a problem? 3245 GEARY BLVD SAN FRANCISCO, CA 94118 this is the address when my mail is sent to be sorted. its crazy! read more

i need one stamp. there are 20 people in line, crying babies and every employee is desperately trying to understand what their customers are talking about, mostly due to language barriers, but in one case an older gentleman had some kind of drooling/mumbling issue. i need one stamp. the line isn't moving. my car is double parked. i have to pee. my cough decides to kick in as it seems to love crowded claustrophobic spaces. i need one stupid stamp. a new employee comes to the counter. i pray that she notices my desperation to get the fuck out of there. i mentally send her SOS signals and stare intensely at her. and suddenly, as if possessed she asks the crowd if anyone needs stamps. WTF? it totally worked. "I NEED ONE STAMP" i scream. no one says a word. i get the stamp, i pick up some tax forms and a passport renewal application - i'm out. 4 mentally transmitted stampy stars. read more

While the counter service is actually pretty good, the mail carriers leave a lot to be desired. In fact, these lazy, careless carriers should be poster children for why the Post Office should go out of business: 1) Routine late deliveries 2) Routine misdeliveries -- if you especially enjoy having your neighbors read your mail. 3) Surly attitudes read more

How is it that when this branch was located around the corner in a much smaller facility it operated so much better? Even at peak hours, it's rare to find more than two surly clerks on duty, so the line is usually halfway out the door. To add insult to injury, the stamp dispensers are always out of order. When I questioned the manager as to why she would put in an appearance only to retrieve packages for those who received delivery notices, instead of opening another full-service window, she claimed that wasn't her job. Repeated complaints to the USPS customer service department have garnered much sympathy but no resolution to the problems. A word of advice: buy your stamps at the supermarket, and bring all your other postal needs to another location. read more

Tucked in the basement of Macy's in the back corner, the staff are very friendly but the line can get quite long.

Not like anyone is expecting to see good ratings for a post office but this is the worst! My review actually has nothing to do with the desk clerks it's the mailmen and delivery guys. There is an extremely important and fragile package I've been awaiting from Colorado. I purposely had the package delivered to my job (since I'm at work more than I'm home) which falls under this zip code. Well, after not receiving the package I tracked it and it said that they tried delivery on Saturday and Sunday but business was closed. Uhm, business was NOT closed and I actually worked that Saturday and Sunday. NO slip was left either which just proved that the delivery person is LAZY and never tried to deliver. Well, tracking said it would try next business day which is today- Monday. Again, no package and no slip. This is NOT the first time this has happened. Just got the tracking alert that at 10:38pm attempted but undeliverable address and package will be returned to sender. Are you freaking kidding me??????? read more

Very short line on a Saturday. Helpful staff. Metered parking outside - not too bad! Will be back here

Suffers from chronic understaffing during peak hours. 1 cashier open at noon on a weekday with 25 people in line is bad business and during my visit several people simply gave up and left. Avoid unless you're desperate. read more

They never pick up the phone. Been trying to get ahold of them for 2 weeks to clear up a forwarding issue from out of town - they haven't picked up the phone in 20+ calls. And the 800# can't provide any help... read more

just dont come here. I thought i could save a couple of bucks from the UPS store for a clothing return package (literally 1.5 lbs) so i came here despite the terrible reviews but it still cost me $8 to send something tiny back to another city in california. On top of it, they told me this was the 'cheapest delivery and it comes with tracking. I didn't care for tracking but they basically told me i had to send it this way. I thought at least, my package would arrive in the 2 days they told me but its been 3 weeks and they have not delivered my package back for my returns. Waste of time and money at this place. read more

If you live in 94115 you better get a PO box elsewhere because this post office either steals or loses an inordinate amount of mail. Forget about it. read more

No money orders? Im sorry but wtf is that. And why did they they not tell me the FIRST TIME I asked, so i didnt have to waste 15 extra minutes? That would just make too much sense though; and lets be honest here; WE ALL KNOW THE POST OFFICE EXISTS SOLELY TO MAKE NO SENSE AND PISS YOU OFF. SO WELL DONE USPS YA DID IT! read more

First of all, My sister has a full custody of her son. And I am helping my sister taking care of the kid since then. (he is also my godson) Moreover, I have Child Care Authorization form from Notary Public that shows I am his guardian and have a power to do as same as his mother. However, to be sure on last friday I took my godson to this post office and showed the paperwork and asked if I could take him to renew his passport. One short hair lady saw my paperworks and made appointment for us on June 11 at noon. When we showed up today, I talked to another woman (who has curly and red colored hair) I told and showed her the same paperworks and she said I couldn't do it. She said I am not his mother or father. Then I explained, yes, I am not his mother but I have right/and this grant authority to take care of this minor. Then that woman said she was going to call to the passport center or something like that if in this case but she has never done. And said she wouldn't do it for us. I asked her back, then why you are wasting my time. You should told me last time and shouldn't made an appointment for me. So I told her back, I am going to do this in another location that will give me BETTER service. Now she was starting saying thing out loud and I got upset to her. Everyone looked at us like we did something bad which we didn't do anything wrong. So I asked her back in my loud voice and she even louder. Then I stopped wasting my time here cuz my godson didn't deserve to be in this place. (Seeing someone is yelling ) (Especially he had bad experience childhood) As I am a better person, I don't want him to learn bad maner from this woman. Trust me, by far this is the worst Post Office in city. HORRIBLE SERVICE! I am writing this review to let everyone know what happened to both of us today. I am not upset with Post Office but I am upset with this woman who still is working for this post office location . I hope they let her go. It is bad image for the post office itself to hire people who doesn't hasTHE SERVICE MIND. She couldn't control herself and showed negatively for this Post Office. read more

Darling and Charles are very nice and helpful. Definitely will come back great customer service

I've been coming to this post office for 15 years and have a PO box here and it is not as bad as people are saying. Many of the staff are comptant and care about thier job. The main thing about this place is that they get long lines near closing, so that is not a good time to come here. If you get bored standing in line, ponder the fact that this post office was built on the former site of Jim Jones' People's Temple... you know the 1970s cult that moved to Guyana and poisoned themselves and their kids with cyanide spiked grape Koolaid. Compared to choking to death on cyanide in a stiflingly hot rainforest campsite this post office is not a bad experience. read more

They lost one of my packages and told me to call their number. I've tried calling at least 10 times and they don't pick up. What am I supposed to do if I can't communicate with them??? read more

horrible post office and they take responsibility for nothing. They always claim they do not receive redelivery or mail hold service notices, but when you call customer service...they claim the system is automated. Then back to the post office who offers no answer as to why they have been holding your mail even though the read more

This is the worst USPS I have ever been too. They lost/stole a package. The manager is completely worthless-no follow through despite assuring me on each of 5 visits that he will take care of the problem. Months have passed, no package, rude or nonexistent customer service. They don't deserve even 1 star. And parking!!!! there is none. read more

Went to the post office to find my package that they had not delivered by the cut off time that I paid for ,surprise surprise. My tracking info said it was at the post office . Ireri was the woman behind the desk . Let's just say she is there in body but not mind. Why as tax papers are we paying for people like this? I showed her my tracking info and I was told I do not read. But then that is Express package and I do know anything about them. I said I tried calling to see where my package is and I got "I don't answer phones. I asked her what she does and she just glared at me. Basically useless overpaid ....... eventually she throws a piece of paper and says a supervisor MIGHT call me back if they felt like it. Someone please take over the running of this service and fire all of these morons read more

Terrible place, would not recommend. Delivery is not even attempted, takes forever to actually get the package. Extremely frustrating.