This review is a little skewed because it was holiday time. The line was long and there were a lot…read moreof irritable people in line. I felt bad for all of the postal workers. There were 3-4 of them including the manager that was floating. There was one worker that I noticed was doing such an amazing job. She was smiling and happy and tried to be as helpful as possible to everyone. I actually stood in line praying that I would get her, because the other workers appeared to be having a bad day - work edition. The heavens smiled upon me because when I heard that magic word: "NEXT", I was greeted by Athena and she was terrific. She helped me with my package and the letters I wanted to mail. She cracked jokes with me and it was a terrific experience. The lines on either side of me sounded like the customers were being booked into the local prison or something. I hope that Athena brightened someone else's day like she did mine.

The staffs are unwelcoming, or beyond, especially an asian lady. The location is disorganized. 4…read moreout of 10 times they could not locate a delivered package (to a po box).

Horrible location!!! They lost Express priority mail $55.00 he never scanned it and when you…read morecomplain to them they are very rude particularly the manager there Uriel Ruiz 10060 willow creek rd san diego california. Disgraceful. How do they allow him to destroy business????

They never deliver on time. USPS web site will say my packages will deliver by a certain date, but…read moreonce it arrives in Scripps, I won't get it for 2-3 days later.

A very organized post office…read more Tons of parking, friendly staff and easy to get in and out of. My go to when I need to handle business. Forever stamps are the best value.

I noticed a sign yesterday at the Rancho Penasquitos post office, on the glass leading from the…read morelobby into the main area: "NO DOGS ALLOWED except for seeing eye dogs." One would think a federal business like the United States Post Office would be familiar with federal ADA law which requires ALL disability Service Dogs be allowed into the area, not just Service Dogs for blindness! I wonder when a disability rights attorney will notice this?

I had to ship out 44 boxes today, each one to a different address and was fortunate enough to have…read moreKaela help me. She spent nearly 2 hours typing addresses and I couldn't have thanked her enough for being so incredibly sweet, efficient, and helpful. There was an issue with the Excel file I sent, so she had to painstakingly manually type all the entries. She even worked through her break to finish my packages, now that's dedication! I was extremely satisfied with my experience and will definitely make this my go-to UPS location for future delivery needs. This UPS store is nicer than some of the others I've been to. It's larger and has friendlier service, that's for sure!

Service need: Needed to return some Amazon packages…read more Location: There are plenty of parking in the parking lot. This UPS store is a tiny store located next to a liquor shop, Aldi's and a haircut place. Ambiance: The store has pretty helpful employees, usually about 2 people working. There is an easy self-return kiosk to manage Amazon returns. Quick, easy and fast returns!

What a horrible place you have to ring a bell and wait for someone to come out and help you pickup…read moreyour mail. Meanwhile I sat for 45 minutes and nobody came. Is this whole place some kinda scam? Who works here exactly? Do they have an iota of customer support experience? The manager cant assign ONE single person to help customers when they pickup packing

Be prepared to wait forever and they will never answer their phone so you always have to go in…read moreperson and hope they have time to help you

Complete waste of my time!…read more First and foremost, I have tremendous respect for everyone, especially elders but holy cow. I was literally next in line to get a couple of things notarized. Was asked to wait 10 minutes or so, so I said sure. When it was my turn, I was turned down in favor of someone else who literally just walked in because they "simply have other services the need to tend to." What???? They completely wasted my time. Mind you, I needed to pick up my daughter so I left pretty disgusted. Nothing annoys me more. Surprised they have even two stars here. Never again. So unprofessional.

Efficient and kind service I recommend this postal annex for all your postal or notary needs.read more

If I could give zero stars, I would the woman in the back of the store working the counter at USPS…read morewas the most unhelpful rude person. She did not help me or answer any of my questions and was snarking at me. Worst customer service and should not be working that job if she doesn't want to answer questions.

THEY STOLE MY PACKAGES, never provided a receipt or scan my items properly into USPS systems. Only…read more2/8 packages I drop off ever updated and the rest are unaccounted for.. I called the store the USPS was in and they were incredibly rude and not helpful and I called usps and got an automated response and cannot reach the store itself. I'm extremely concerned as I trusted USPS to ship 800+ dollars of clothing in these packages and now they are STOLENNN. I tried everything I can to reach them today which is a Friday since they are closed on the weekends and nothing was resolved..

Laura was particularly helpful and warm. She helped with a complex FedEx return order.read more

Mick was a great help with tsa Very helpful and professional…read more He was fast and efficient

No one ever answers the phone; it rings endlessly.... and finally gives dead dial tone.read more

Worse business to deal with. The mailman has lost my package and I had to call and submit the case…read morefor investigation. They called me to tell me to check the mailbox and then closed my case. I submitted the request again because I checked the "parcel" and the mailbox prior to calling them and nothing. You call their number and no one ever answered and it just keeps ringing and then disconnects. This place is a fraud and should not be in business.

The worker at the counter was friendly and efficient. The lady in front of me had taped up her…read morepackage solely with blue painters tape, and he really-taped with proper tape for free and without being asked. There were four people in line (including me) and the whole process took about 20 minutes. Sure it's not the fastest, but it could have been worse. When he helped me, he selected the :) on the screen for me when it asked how the service was, which I found funny but some other people might object. Considering all the negative reviews on this location I was nervous but I needed a USPS and this is the only one left within half an hour of me. The location is really weird though, behind all of the stores and restaurants. There's one sign by Pilate studio indicating the usps is back there but they could really use some more. I recommend parking around the back of the strip mall, it's a lot closer to the USPS and less stressful than contending with the packed lot in front. There were a couple sketchy individuals hanging around that area so I'm glad that there were other people around and that it's not open at night.

The reviews speak for themselves. Staff will make the process way more difficult than it should be…read more I needed to print out my digital QR code label and the worker refused to print it for me without my package there even though I told him this is going to help me save time to pack it later so I can throw it in the drop off box in case I don't make it in time when the post office closes. He still refused even though I've done this all the time at other locations.